Donna McDonald
BRECHIN,Angus
Summary
Detail-oriented professional specializing in stock rotation procedures and retail law compliance. Proven ability to build strong customer relationships through effective up-selling and cross-selling techniques, resulting in enhanced sales performance. Skilled in practical numeracy and maintaining patience in customer interactions, ensuring a positive shopping experience. Committed to fostering a compliant, customer-focused retail environment while driving business growth opportunities.
Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries. Ready to use and develop teamwork, problem-solving, and time management skills in [Desired Position] role.
Dependable individual with knack for customer service and sales. Possesses excellent communication skills and proactive approach to problem-solving. Aims to enhance customer satisfaction and drive sales growth.
Overview
2027
2027
years of professional experience
Work history
Care assistant
Glade Residential Home
Brechin, Angus
- Encouraged independence among patients whilst assisting them with tasks.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Monitored vital signs of patients for early detection of health complications.
- Responded promptly to emergency situations, ensuring safety of all residents.
Retail worker
CO OP
Brechin, Angus
2025.03 - Current
- Operated till accurately to ensure smooth checkout process.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
Production worker
Stevens
Brechin, Angus
2013.04 - 2024.12
- Ensured product quality by adhering to company standards and regulations.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Inspected finished products for quality and adherence to specifications.
- Followed assembly instructions to accurately complete jobs.
- Maintained fast pace and attention to detail to meet productivity targets.
- Packaged products for remote freight onforwarding , ensuring correct labels, invoices and [Type] were included to minimise delays.
Retail assistant
Scotmid
Brechin, Angus
2008.06 - 2013.03
- Delivered excellent customer service by answering queries and providing product information.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Provided coverage during peak times to manage customer flow effectively.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Boosted sales through suggestive selling techniques.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
Bar staff member
Royal British Legion
Brechin, Angus
2010.10 - 2012.05
- Helped organise special events at the bar.
- Managed customer disputes effectively, preserving the business reputation.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Ensured customer satisfaction by providing excellent service.
- Adhered to health and safety regulations strictly.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Handled cash transactions to ensure accurate accounting.
Skills
- Stock rotation procedure familiarity
- Patience and diplomacy
- Practical numeracy
- Retail law compliance
- Dress code adherence
- Relationship building with customers
- Up-Selling and cross-selling techniques
Affiliations
- Socialising / pictures
Timeline
Retail worker
CO OP
2025.03 - Current
Production worker
Stevens
2013.04 - 2024.12
Bar staff member
Royal British Legion
2010.10 - 2012.05
Retail assistant
Scotmid
2008.06 - 2013.03
Care assistant
Glade Residential Home