Donna Glodzinska
Fort William,Highland
Summary
Ambitious Business Management student with a solid foundation in financial management and customer relations. Drives operational excellence by leveraging adaptability, strong organisational skills, and a commitment to high standards of service. Ready to contribute to a high-performing team and embrace new challenges. Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and staff development. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results.
Overview
1
1
Certification
Work History
Duty Manager
Caledonian Hotel
Fort William
- Efficiently managed daily hotel reception operations using the software Rezlynx, including guest check-ins/outs, inquiries, and service coordination.
- Accurately completed daily transaction accounts (up to 1000+ daily), ensuring 100% reconciliation and promptly identifying/resolving discrepancies.
- Systematically inputted and filed invoices, maintaining organized financial records for seamless auditing.
- Proactively updated and maintained compliance records, ensuring adherence to all relevant regulations and standards.
- Managed online audit software (Alert 65), completing all required audits to uphold operational integrity and maintain high compliance scores.
- Supervised staff, providing guidance and support to ensure smooth service delivery and a positive guest experience.
- Handled customer complaints and resolved issues promptly and professionally, contributing to enhanced guest satisfaction.
- Oversaw opening and closing procedures, including secure cash handling and security protocols.
Social Care Worker
Care at Home & NHS Highland Division
Fort William
- Provided comprehensive palliative care and physical care support, ensuring dignity and comfort for clients.
- Assisted clients with physiotherapy exercises and managed specialized needs related to dysphagia and Motor Neurone Disease (MND).
- Responsible for medication dispensing, strictly adhering to prescribed protocols and maintaining accurate records.
- Conducted social welfare calls, offering vital companionship and support, and ensuring client well-being.
- Collaborated effectively with healthcare professionals and families to provide holistic, person-centred care.
- Maintained confidentiality and upheld the highest standards of care in diverse community and healthcare settings.
Self-Employed Taxi Driver and Operator
Fort William
- Managed all aspects of a self-employed taxi business, including scheduling, customer relations, and financial record-keeping.
- Provided safe and timely transportation services, adhering to all traffic regulations and customer service standards.
- Maintained vehicle upkeep and ensured compliance with licensing requirements.
Education
Diploma of Higher Education - AAT Accountancy Level 2
Pitman Training Centre
Glasgow, GLG 2025 - Current
Business Management Degree - Fort William, UK
UHI
Fort William, UK06.2024
HNC - Business Management
UHI
Fort William, UK06.2024
High School - Gaelic, Hospitality
Mallaig High School
Mallaig, UKSkills
- Basic business accounting
- Personal finance management
- Financial record-keeping
- Cash handling
- Invoice processing
- Auditing
- Guest relations
- Complaint resolution
- Front desk operations
- Supervisory experience
- Operational efficiency
- Compliance management
- Scheduling
- Inventory management
- Palliative care
- Physical care
- Medication management
- Dysphagia support
- MND support
- Social welfare
- Client support
- Compassionate care
- Confidentiality
Certification
- First Aid Certificate
- Full UK Driver's Licence (Clean, 3.5-ton towing)
Custom Section
With a versatile skill set honed through a comprehensive background in operations, customer service, and compassionate care, and further strengthened by my ongoing business management studies, I am confident in my ability to contribute significantly and adapt quickly within a dynamic team.
Languages
English
First Language
French
Elementary
A2
Polish
Beginner
A1
Spanish
Beginner
A1
Scottish Gaelic
Proficient
C2
Hobbies and interests
- Agriculture
- Woodwork
- DIY
- Colouring
- Cash Stuffing
- Animals
- Adventure Days
- Learning new things
Timeline
Diploma of Higher Education - AAT Accountancy Level 2
Pitman Training Centre
2025 - Current
Duty Manager
Caledonian Hotel
Social Care Worker
Care at Home & NHS Highland Division
Self-Employed Taxi Driver and Operator
Business Management Degree - Fort William, UK
UHI
HNC - Business Management
UHI
High School - Gaelic, Hospitality
Mallaig High School