Jack Norman
Berwick-Upon-Tweed,Northumberland
Summary
Detail-oriented hospitality and retail professional with strong time management efficiency and flexible schedule availability. Demonstrates advanced serving etiquette, retail industry experience, and the ability to handle difficult customers while maintaining high service standards. Brings proven retail literacy, effective shipment unloading, and product display techniques supported by strong memory recall to enhance customer satisfaction and operational efficiency. Seeking to contribute these skills in dynamic customer-facing environments with opportunities for continued growth.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Server
Snainton Fish and Chips
Snainton, North Yorkshire
01.2024 - 03.2026
- Supported other team members during busy periods ensuring efficient operations.
- Improved customer satisfaction by providing attentive and professional service.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Handled cash transactions, guaranteeing accurate bill payments.
Store assistant
Lidl
Pickering, North Yorkshire
10.2022 - 08.2023
- Received deliveries timely, ensuring rapid shelf restocking.
- Ensured products' freshness by regularly checking and removing expired items.
- Handled complaints efficiently, ensuring customer satisfaction.
- Managed inventory effectively to prevent stock shortages.
- Directed customers towards desired merchandise successfully reducing search time.
Ride host
Flamingo Land
Kirby Misperton, North Yorkshire
05.2021 - 09.2021
- Conducted regular inspections on rides, ensuring optimal functionality.
- Dealt with guest complaints professionally, resulting in high satisfaction rates.
- Managed queue lines efficiently to maintain smooth ride operation.
- Supported team members during peak hours to manage visitor flow effectively.
Education
VTQ Level 3 - Automotive
Scarborough Tec
Scarborough, North Yorkshire 09.2023 - 06.2025
GCSEs - Standard Subjects
Lady Lumleys School
Pickering, North Yorkshire 09.2015 - 06.2020
Skills
- Time management efficiency
- Serving etiquette
- Hospitality industry experience
- Handling difficult customers
- Flexible schedule availability
- Memory recall
- Retail literacy
- Shipment unloading
- Product display techniques
Timeline
Server
Snainton Fish and Chips
01.2024 - 03.2026
VTQ Level 3 - Automotive
Scarborough Tec
09.2023 - 06.2025
Store assistant
Lidl
10.2022 - 08.2023
Ride host
Flamingo Land
05.2021 - 09.2021
GCSEs - Standard Subjects
Lady Lumleys School
09.2015 - 06.2020