Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Friendly Head Waiter always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
Work History
Senior waiter
Oslo Court Restaurant
St John's Wood, City of Westminster
11.2023 - Current
Maintained high standard of customer service by attentively taking orders and serving meals.
Managed table settings for enhanced dining experience.
Oversaw reservations, ensuring smooth flow of customers during peak hours.
Upheld company procedures and policies consistently in daily operations.
Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
Clearly communicated customer dietary and allergy concerns to kitchen team.
Restaurant owner
Addaa
Kathmandu, Nepal
11.2022 - 08.2023
Improved restaurant efficiency by implementing new management systems.
Developed unique menu items for enhanced customer satisfaction.
Ensured seamless operation with consistent staff training sessions.
Managed daily operations to maintain smooth service flow.
Fostered a welcoming atmosphere by creating an elegant interior design.
Streamlined food preparation processes for faster service delivery.
Organised special events to attract new patrons.
Implemented health and safety regulations, ensuring a secure environment.
Restaurant manager
City Escape Lounge and Bar
Baneswor, Kathmandu, Nepal
10.2021 - 09.2022
Managed daily operations for smooth restaurant functioning.
Managed team dynamics by implementing conflict resolution strategies.
Secured new business opportunities with successful networking events.
Enforced safety regulations to reduce workplace accidents.
Delivered high-quality products to increase customer satisfaction.
Monitored health and safety measures for guaranteed compliance.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Assistant manager
City Escape Lounge and Bar
Baneswor, Nepal
07.2020 - 10.2021
Improved customer service by implementing new procedures and protocols.
Minimised inventory loss for improved profit margins.
Managed daily operations to ensure smooth running of the shop floor.
Created a positive work environment, resulting in higher employee morale.
Developed strong relationships with suppliers, ensuring timely delivery of products.
Handled customer complaints effectively, restoring trust in our brand.
Cashier
City Escape Lounge and Bar
Baneswor , Nepal
06.2019 - 07.2020
Enhanced customer satisfaction by promptly addressing issues and concerns.
Maintained clean and organised workspace to ensure efficient service.
Processed payments swiftly for improved customer experience.