Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dipesh Bhattarai

Woolwich,United Kingdom

Summary

  • Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
  • Friendly Head Waiter always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns.
  • Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

5
5
years of professional experience

Work History

Senior waiter

Oslo Court Restaurant
St John's Wood, City of Westminster
11.2023 - Current
  • Maintained high standard of customer service by attentively taking orders and serving meals.
  • Managed table settings for enhanced dining experience.
  • Oversaw reservations, ensuring smooth flow of customers during peak hours.
  • Upheld company procedures and policies consistently in daily operations.
  • Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
  • Clearly communicated customer dietary and allergy concerns to kitchen team.

Restaurant owner

Addaa
Kathmandu, Nepal
11.2022 - 08.2023
  • Improved restaurant efficiency by implementing new management systems.
  • Developed unique menu items for enhanced customer satisfaction.
  • Ensured seamless operation with consistent staff training sessions.
  • Managed daily operations to maintain smooth service flow.
  • Fostered a welcoming atmosphere by creating an elegant interior design.
  • Streamlined food preparation processes for faster service delivery.
  • Organised special events to attract new patrons.
  • Implemented health and safety regulations, ensuring a secure environment.

Restaurant manager

City Escape Lounge and Bar
Baneswor, Kathmandu, Nepal
10.2021 - 09.2022
  • Managed daily operations for smooth restaurant functioning.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Secured new business opportunities with successful networking events.
  • Enforced safety regulations to reduce workplace accidents.
  • Delivered high-quality products to increase customer satisfaction.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Assistant manager

City Escape Lounge and Bar
Baneswor, Nepal
07.2020 - 10.2021
  • Improved customer service by implementing new procedures and protocols.
  • Minimised inventory loss for improved profit margins.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Created a positive work environment, resulting in higher employee morale.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Handled customer complaints effectively, restoring trust in our brand.

Cashier

City Escape Lounge and Bar
Baneswor , Nepal
06.2019 - 07.2020
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.

Education

Diploma of Higher Education - Agriculture livestock production/ Animal Health

Janapriya Technical Campus
Nepal
08/2014 - 07/2016

Certificate of Higher Education -

Shree Balbodh Higher Secondary Schools
Nepal
02/2004 - 07/2013

Skills

  • Advanced menu knowledge
  • Bill calculation accuracy
  • Team leadership and delegation
  • Time-Efficient task completion
  • Handling difficult patrons
  • Maintaining cleanliness standards
  • Drinks upselling
  • Order taking
  • Food pairing

Languages

English
Advanced
Nepali
Proficient (C2)
Hindi
Advanced (C1)

Timeline

Senior waiter

Oslo Court Restaurant
11.2023 - Current

Restaurant owner

Addaa
11.2022 - 08.2023

Restaurant manager

City Escape Lounge and Bar
10.2021 - 09.2022

Assistant manager

City Escape Lounge and Bar
07.2020 - 10.2021

Cashier

City Escape Lounge and Bar
06.2019 - 07.2020

Diploma of Higher Education - Agriculture livestock production/ Animal Health

Janapriya Technical Campus
08/2014 - 07/2016

Certificate of Higher Education -

Shree Balbodh Higher Secondary Schools
02/2004 - 07/2013
Dipesh Bhattarai