Diogo Fernandes

Consistently approached each shift with readiness and determination, performing duties efficiently while maintaining strong customer‑first focus. Dedication, reliability, and high performance led to selection as Amazon Ambassador, supporting and training new employees.

• Scanned and stowed parcels accurately and efficiently into designated locations
• Managed picking routes with customer‑focused approach to ensure timely parcel sorting and delivery readiness
• Maintained clean, organized, safe warehouse environment
• Restocked shelves with bags and ensured inventory areas remained fully supplied
• Sorted parcels into correct locations to support smooth workflow and dispatch operations
• Trained new starters on:
  Proper equipment usage
  Safe lifting techniques
  Correct PPE use
  Fire exit locations and emergency procedures
• Assisted teams with heavy lifting and complex problem‑solving tasks, improving operational efficiency
• Recognized for strong work ethic and leadership potential, resulting in Ambassador selection

• Trusted to handle problem‑solving tasks, including correcting parcels sent to wrong stations, fixing mislabeled or damaged packages, and ensuring items were processed accurately and safely.

• Completed assigned tasks to high standard, including challenging or complex work
• Trained from scratch by experienced technician, quickly developing practical skills and confidence
• Removed old leather/vinyl seats, headrests, and armrests without causing damage
• Installed new upholstery with precision, ensuring clean, professional finish
• Used heat gun carefully to treat and remove crease marks on leather and vinyl surfaces
• Operated drills and other tools to safely remove and reinstall car seats and components

Container Unloading & Palletising

• Unloaded containers efficiently and stacked items safely onto pallets for port health inspections
• Followed safety guidelines and warehouse regulations, consistently using PPE and adhering to proper procedures to maintain safe working environment
• Inspected unloaded goods for damages or discrepancies, reported issues to supervisors, and followed established protocols for handling damaged items

Warehouse Operative / Key Worker COVID‑19 Period:

• Worked throughout peak COVID‑19 pandemic as designated Key Worker, ensuring essential goods were processed and delivered on time
• Operated under strict safety measures, including constant camera monitoring, maintaining mandatory 2‑meter distance, and wearing masks in warm, physically demanding environments
• Enforced social‑distancing rules on warehouse floor, carrying sign to remind staff to keep 2‑meter distance and speaking with individuals who failed to follow guidelines
• Performed pick and stage duties, ensuring customer orders were picked, scanned, and prepared for dispatch with high accuracy
• Maintained strong speed and precision while scanning and stowing parcels into correct locations during period of extremely high demand
• Demonstrated reliability, resilience, and professionalism while working under pressure in challenging, rapidly changing conditions