Dilmi Mahesha
Newcastle upon Tyne,ENG
Summary
Motivated Psychology graduate eager to apply a robust academic foundation in diverse work environments. Proven track record in both hospitality and healthcare sectors, cultivating exceptional interpersonal and communication skills. Seeking dynamic opportunities in Hospitality and Front of House to leverage a unique blend of psychological insight and practical experience.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Waitress Supervisor
28 Church Row
Hampstead, Camden
11.2024 - Current
- Initiated weekly team meetings for better communication among staff members.
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Collaborated with management on promotional events, bringing in more business during off-peak times.
- Administered payroll tasks accurately, ensuring punctual payments to all staff members.
- Ensured smooth restaurant operations during peak hours for seamless dining experience with digital wait lists and no reservation system.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Private nanny
Private
London
09.2023 - Current
- Supported childhood development of 3 children with educational games and outdoor activities.
- Transported children safely to various appointments and engagements.
- Assisted children with personal hygiene tasks for improved health and cleanliness standards.
- Prepared nutritious meals for improved health.
- Developed strong bonds with children through compassionate verbal and physical interaction.
Waitress
The French Quarter
Newcastle upon Tyne, Tyne and Wear
06.2022 - 07.2023
- Greeted and seated guests in friendly and efficient manner.
- Presented menus and made recommendations based on preferences and dietary requirements.
- Assisted customers with selecting wines from diverse wine list, which included an extensive selection of French wines.
- Provided wine recommendations with excellent knowledge on wine pairing with different dishes to match preferences as well as budgetary concerns.
- Processed payments via card and cash, including tips.
- Prevented service disruptions by constantly monitoring F&B supply levels.
- Enforced consistent compliance with Covid-19 protocols to reduce health risks by following food hygiene and safety procedures in line with requirements.
- Collaborated with kitchen and bar staff to ensure timely and efficient service.
- Demonstrated exceptional communication, intrapersonal and teamwork skills in fast-paced and high-pressure environment.
Supervisor
Revolution Bars
Newcastle upon tyne, Select
06.2019 - 09.2021
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities. This was demonstrated by winning the award for the most TripAdvisor reviews received in 2022.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
Waitress
Don Vitos
Newcastle Upon Tyne, NET
09.2017 - 05.2019
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Greeted and escorted guests to tables.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Bachelor of Science - Psychology
Newcastle University
Newcastle upon Tyne 09.2019 - 06.2023
A-Levels -
Newcastle College
Newcastle-upon-Tyne 09.2017 - 06.2019
Skills
- Health and Safety Compliance
- Customer relations
- Food preparation
- High-volume dining
- First aid training
- Glassware handling
- Wine service
- Confident speaker
- Paediatric First Aider
Languages
English
Native
Italian
Native
Sinhala
Native
Spanish
Upper intermediate
Timeline
Waitress Supervisor
28 Church Row
11.2024 - Current
Private nanny
Private
09.2023 - Current
Waitress
The French Quarter
06.2022 - 07.2023
Bachelor of Science - Psychology
Newcastle University
09.2019 - 06.2023
Supervisor
Revolution Bars
06.2019 - 09.2021
Waitress
Don Vitos
09.2017 - 05.2019
A-Levels -
Newcastle College
09.2017 - 06.2019