Ellie - Jayne Yates
Llandudno,Conwy
Summary
Positive and reliable, with talent for customer service and knack for multi-tasking in fast-paced environments. Skilled in communication and problem-solving, ensuring smooth and pleasant interactions with customers. Eager to contribute to thriving in any role, enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work history
Barista / Waitress / Cashier
West Shore Beach Cafe
Llandudno, Conwy
2024.06 - Current
- Enhanced customer satisfaction by providing efficient, friendly service.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
- Promoted café's special offers and discounts successfully increasing sales.
- Collaborated effectively with team members for smooth operations.
- Built strong rapport with regular customers to foster loyalty.
- Maintained clean, hygienic workstation for enhanced café environment.
- Ensured cleanliness of counters to maintain café standards, machines, utensils and seating areas for immaculate café conditions.
- Upheld health and safety regulations at all times, reducing workplace accidents.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Waitress / Counter Assistant
Fish Tram Chips
Llandudno, Conwy
2024.03 - 2024.06
- Enhanced customer satisfaction through efficient and friendly service.
- Maintained excellent level of service in a busy and demanding restaurant environment.
- Greeted guests upon arrival and escorted them to their tables in a friendly manner.
- Demonstrated extensive knowledge of menu items, aiding customer decision making.
- Recommended specials and seasonal offerings, contributing to increased sales revenue.
- Handled cash transactions accurately; ensured balanced till at the end of shift.
Education
GCSEs - Art, IT, Fashion and Business
Ysgol John Bright
Llandudno, Conwy 09/2019 - 06/2024
A-Levels - Fashion, Art, Photography, Welsh Baccalaureate
Ysgol John Bright
Llandudno, Conwy 09/2024 -
Skills
- Coffee brewing
- Cash register use
- Menu knowledge
- Customer Service
- Health safety compliance
- Customer complaint resolution
- Multitasking
- Multitasking proficiency
- Efficient work pace
- Accountability
- Team player
- Patience and empathy
- Composed under pressure
- Sense of humour
Affiliations
- Dance
- Drama
- Art
- Musicals
- Photography
- Fashion
- Performing
- Comedy
- Family
- Friends
References
References available upon request.
Timeline
Barista / Waitress / Cashier
West Shore Beach Cafe
2024.06 - Current
Waitress / Counter Assistant
Fish Tram Chips
2024.03 - 2024.06
A-Levels - Fashion, Art, Photography, Welsh Baccalaureate
Ysgol John Bright
09/2024 -
GCSEs - Art, IT, Fashion and Business
Ysgol John Bright
09/2019 - 06/2024