DIANNE OWENS
Motherwell,United Kingdom
Summary
Accomplished professional specializing in strategic leadership and operations management. Expertise in motivational coaching and persuasive influencing, leading to enhanced productivity and optimized business operations. Proven success in inventory control, store auditing, and regulatory compliance, alongside skills in recruitment oversight and KPI tracking. Strong background in budgeting, critical decision-making, and process improvement, with a commitment to developing training programs aligned with HR policies.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
Work history
AREA COACH (KFC)
KFC GB LTD
2024.04 - 2025.08
- Directed operational performance across six restaurants, coaching General Managers to achieve excellence in people, customer service, sales, and profit.
- Conducted regular audits and coaching visits to ensure compliance with food safety and brand standards.
- Partnered with General Managers to create strategic business plans and align on priorities for consistent sales and profitability improvements.
- Developed talent pipelines by mentoring high-potential managers and collaborating on succession planning.
- Enhanced retention and engagement through recognition practices, reducing management turnover by 100% annually.
- Promoted KFC values by fostering a culture of recognition and high performance throughout the region.
- Achieved measurable impact, including a 20% increase in customer satisfaction scores and year-on-year growth in sales and profits.
AREA COACH (KFC)
Eurogarages
Blackburn, Blackburn with Darwen
2020.03 - 2024.04
AREA COACH (KFC)
Herbert Group
2018.10 - 2020.03
PEOPLE CAPABILITY COACH
The Herbert Group
2017.11 - 2018.10
- Manage restaurant people strategy and set people-centric goals for teams for the Scotland region, 30 restaurants
- Identify and unlock talent, fostering growth and potential in restaurant staff
- Conduct quarterly people reviews to evaluate progress and development needs
- Oversee restaurant recruitment ensuring hires align with KFC's values of heart, smart, courage.
- Develop local talent, focusing on future leaders and driving retention
- Deliver workshop based training to all future leaders
- ER and employment law management
PEOPLE CAPABILITY COACH BENCH
KFC GB LTD, Wishaw, North Lanarkshire
Wishaw, North Lanarkshire
2017.06 - 2017.11
RESTAURANT GENERAL MANAGER
KFC GB LTD, Wishaw, North Lanarkshire
Wishaw, North Lanarkshire
2011.03 - 2017.11
RESTAURANT GENERAL MANAGER
KFC GB LTD, Cumbernauld, North Lanarkshire
Cumbernauld, North Lanarkshire
2009.07 - 2011.03
ASSISTANT RESTAURANT GENERAL MANAGER
KFC GB LTD, Monklands, Glasgow
Monklands, Glasgow
2002.10 - 2009.07
ASSISTANT MANAGER
Wimpy International, Motherwell
Motherwell
2002.03 - 2002.10
SHIFT RUNNING FLOOR MANAGER
McDonald’s, Showcase, Glasgow
Showcase, Glasgow
1999.12 - 2002.02
FLOOR MANAGER
McDonald’s, Showcase, Glasgow
Showcase, Glasgow
1998.09 - 1999.12
STAFF MEMBER
McDonald’s, Showcase, Glasgow
Showcase, Glasgow
1997.12 - 1998.09
Education
BA - Business Management
De Montfort University
Leicester 2013.01 - 2017.07
3 SCE Higher Grades, 8 SCE Standard Grades -
Columba High School
1993.08 - 1998.06
Skills
- Motivational coaching
- Persuasive influencing
- Results-Driven approach
- Constructive feedback giving
- Productivity enhancement
- Inventory control mastery
- Store auditing
- Business operations optimisation
- Recruitment oversight
- Performance Management
- Regulatory compliance
- KPI tracking
- Strategic leadership
- Accountability
- Critical decision making
- Performance analysis
- Knowledge of HR policies
- Process improvement expertise
- Operations management
Affiliations
- Gardening, home improvement, calligraphy, walking
References
References available upon request.
Timeline
AREA COACH (KFC)
KFC GB LTD
2024.04 - 2025.08
AREA COACH (KFC)
Eurogarages
2020.03 - 2024.04
AREA COACH (KFC)
Herbert Group
2018.10 - 2020.03
PEOPLE CAPABILITY COACH
The Herbert Group
2017.11 - 2018.10
PEOPLE CAPABILITY COACH BENCH
KFC GB LTD, Wishaw, North Lanarkshire
2017.06 - 2017.11
BA - Business Management
De Montfort University
2013.01 - 2017.07
RESTAURANT GENERAL MANAGER
KFC GB LTD, Wishaw, North Lanarkshire
2011.03 - 2017.11
RESTAURANT GENERAL MANAGER
KFC GB LTD, Cumbernauld, North Lanarkshire
2009.07 - 2011.03
ASSISTANT RESTAURANT GENERAL MANAGER
KFC GB LTD, Monklands, Glasgow
2002.10 - 2009.07
ASSISTANT MANAGER
Wimpy International, Motherwell
2002.03 - 2002.10
SHIFT RUNNING FLOOR MANAGER
McDonald’s, Showcase, Glasgow
1999.12 - 2002.02
FLOOR MANAGER
McDonald’s, Showcase, Glasgow
1998.09 - 1999.12
STAFF MEMBER
McDonald’s, Showcase, Glasgow
1997.12 - 1998.09
3 SCE Higher Grades, 8 SCE Standard Grades -
Columba High School
1993.08 - 1998.06