Summary
Overview
Work history
Education
Skills
Websites
Affiliations
References
Timeline
Generic

DIANNE OWENS

Motherwell,United Kingdom

Summary

Accomplished professional specializing in strategic leadership and operations management. Expertise in motivational coaching and persuasive influencing, leading to enhanced productivity and optimized business operations. Proven success in inventory control, store auditing, and regulatory compliance, alongside skills in recruitment oversight and KPI tracking. Strong background in budgeting, critical decision-making, and process improvement, with a commitment to developing training programs aligned with HR policies.

Overview

28
28
years of professional experience
9
9
years of post-secondary education

Work history

AREA COACH (KFC)

KFC GB LTD
04.2024 - 08.2025
  • Directed operational performance across six restaurants, coaching General Managers to achieve excellence in people, customer service, sales, and profit.
  • Conducted regular audits and coaching visits to ensure compliance with food safety and brand standards.
  • Partnered with General Managers to create strategic business plans and align on priorities for consistent sales and profitability improvements.
  • Developed talent pipelines by mentoring high-potential managers and collaborating on succession planning.
  • Enhanced retention and engagement through recognition practices, reducing management turnover by 100% annually.
  • Promoted KFC values by fostering a culture of recognition and high performance throughout the region.
  • Achieved measurable impact, including a 20% increase in customer satisfaction scores and year-on-year growth in sales and profits.

AREA COACH (KFC)

Eurogarages
Blackburn, Blackburn with Darwen
03.2020 - 04.2024

AREA COACH (KFC)

Herbert Group
10.2018 - 03.2020

PEOPLE CAPABILITY COACH

The Herbert Group
11.2017 - 10.2018
  • Manage restaurant people strategy and set people-centric goals for teams for the Scotland region, 30 restaurants
  • Identify and unlock talent, fostering growth and potential in restaurant staff
  • Conduct quarterly people reviews to evaluate progress and development needs
  • Oversee restaurant recruitment ensuring hires align with KFC's values of heart, smart, courage.
  • Develop local talent, focusing on future leaders and driving retention
  • Deliver workshop based training to all future leaders
  • ER and employment law management

PEOPLE CAPABILITY COACH BENCH

KFC GB LTD, Wishaw, North Lanarkshire
Wishaw, North Lanarkshire
06.2017 - 11.2017

RESTAURANT GENERAL MANAGER

KFC GB LTD, Wishaw, North Lanarkshire
Wishaw, North Lanarkshire
03.2011 - 11.2017

RESTAURANT GENERAL MANAGER

KFC GB LTD, Cumbernauld, North Lanarkshire
Cumbernauld, North Lanarkshire
07.2009 - 03.2011

ASSISTANT RESTAURANT GENERAL MANAGER

KFC GB LTD, Monklands, Glasgow
Monklands, Glasgow
10.2002 - 07.2009

ASSISTANT MANAGER

Wimpy International, Motherwell
Motherwell
03.2002 - 10.2002

SHIFT RUNNING FLOOR MANAGER

McDonald’s, Showcase, Glasgow
Showcase, Glasgow
12.1999 - 02.2002

FLOOR MANAGER

McDonald’s, Showcase, Glasgow
Showcase, Glasgow
09.1998 - 12.1999

STAFF MEMBER

McDonald’s, Showcase, Glasgow
Showcase, Glasgow
12.1997 - 09.1998

Education

BA - Business Management

De Montfort University
Leicester
01.2013 - 07.2017

3 SCE Higher Grades, 8 SCE Standard Grades -

Columba High School
08.1993 - 06.1998

Skills

  • Motivational coaching
  • Persuasive influencing
  • Results-Driven approach
  • Constructive feedback giving
  • Productivity enhancement
  • Inventory control mastery
  • Store auditing
  • Business operations optimisation
  • Recruitment oversight
  • Performance Management
  • Regulatory compliance
  • KPI tracking
  • Strategic leadership
  • Accountability
  • Critical decision making
  • Performance analysis
  • Knowledge of HR policies
  • Process improvement expertise
  • Operations management

Affiliations

  • Gardening, home improvement, calligraphy, walking

References

References available upon request.

Timeline

AREA COACH (KFC)

KFC GB LTD
04.2024 - 08.2025

AREA COACH (KFC)

Eurogarages
03.2020 - 04.2024

AREA COACH (KFC)

Herbert Group
10.2018 - 03.2020

PEOPLE CAPABILITY COACH

The Herbert Group
11.2017 - 10.2018

PEOPLE CAPABILITY COACH BENCH

KFC GB LTD, Wishaw, North Lanarkshire
06.2017 - 11.2017

BA - Business Management

De Montfort University
01.2013 - 07.2017

RESTAURANT GENERAL MANAGER

KFC GB LTD, Wishaw, North Lanarkshire
03.2011 - 11.2017

RESTAURANT GENERAL MANAGER

KFC GB LTD, Cumbernauld, North Lanarkshire
07.2009 - 03.2011

ASSISTANT RESTAURANT GENERAL MANAGER

KFC GB LTD, Monklands, Glasgow
10.2002 - 07.2009

ASSISTANT MANAGER

Wimpy International, Motherwell
03.2002 - 10.2002

SHIFT RUNNING FLOOR MANAGER

McDonald’s, Showcase, Glasgow
12.1999 - 02.2002

FLOOR MANAGER

McDonald’s, Showcase, Glasgow
09.1998 - 12.1999

STAFF MEMBER

McDonald’s, Showcase, Glasgow
12.1997 - 09.1998

3 SCE Higher Grades, 8 SCE Standard Grades -

Columba High School
08.1993 - 06.1998

Similar Profiles

Create profile
DIANNE OWENS