Callum Waston
Chatham,Kent
Summary
I am a hardworking individual who has had several years of experience in the hospitality industry. I have food safety and health & safety knowledge within the restaurants. I also have had a lot of experience coaching and supporting not only my team but other stores who need additional support to get them where they need to be. I enjoy working with people and their development, helping them progress and finding their potential within them. I have also had experience in managing people if their performance if not adequate, by holding investigations, and disciplinaries. I have led teams of different sizes to success in a variety of stores.
Overview
9
9
years of professional experience
Work history
Area Coach
KFC
Hybrid, Kent
10.2025 - Current
- Oversaw day-to-day business activities to ensure smooth running operations for 5 sites.
- Reinforced best practices amongst employees, promoting quality standards in services provided.
- Achieved improved customer satisfaction with excellent service delivery.
- Streamlined operations with the introduction of effective management systems.
- Led recruitment drives for selection of high-potential candidates.
- Promoted an inclusive work culture, encouraging diversity and mutual respect among employees.
- Coached employees on company procedures for enhanced understanding and adherence.
- Monitored staff performance, providing constructive feedback when necessary.
- Maintained budgetary control, ensuring cost-effective operations.
- Ensure that health and safety guidelines are in place to minimise workplace accidents.
Restaurant General Manager
KFC
Chatham, Kent
06.2021 - Current
- Managed staff rotas for optimal productivity and efficiency.
- Boosted profitability through effective cost control measures.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining customer satisfaction levels.
- Understand and deep dive into the restaurants performance, to maximise profit and maintain a high level of food safety, health & safety as well as brand standards
- Oversee the full restaurant, from people, guests and food safety to brand standards and profit/loss
- Make key decisions to push the restaurant in the right direction.
- Hold the team accountable for all actions in the restaurant and taking the appropriate actions from coaching to disciplinaries.
- Ensure the restaurant is running at the highest possible standards and adapting to changes as and when needed.
- Managing stock levels to minimise waste.
- Have successfully run three different restaurants, ranging from weekly sales of £20k - £100k
Assistant Restaurant General Manager
KFC
Gravesend, Kent
06.2020 - 06.2021
- Support the restaurant general manager with their duties and overall running of the restaurant.
- Oversee the full running of the restaurant when the restaurant manager is away from the business
- Understanding the commercial side of the business in more details, and how to help push the restaurant to become more profitable
Team Leader
KFC
Gravesend, Kent
05.2018 - 06.2020
- Open the business, testing all machines to ensure they reach standards. Ensure that all HACCP paperwork is completed fully before the shop opens.
- Supervise all members of staff ensuring they are always following procedures, helping where needed.
- Deal with unexpected problems efficiently and under pressure whilst still following correct procedures and guidelines.
- Close the business, make sure that the store closes properly, all areas of the store are cleaned thoroughly for the morning, and that all security risks are eliminated before leaving the store.
- Follow strict cash handling policies and ensure they are enforced across any money handlers, taking further actions and conducting investigations if needed.
Team Member
KFC
Gravesend, Kent
11.2016 - 05.2018
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Effectively run an individual station to keep up with customer demand.
- Use five star customer service skills when on till, upselling as well as finding the best options for every customer. Also pack orders with 100% accuracy and speed during quiet and busy periods trying to keep each order under a set time limit.
- Prep food such as burgers and wraps with speed but also keeping a high-quality presentation.
- Cook following strict procedures when under a lot of pressure of meeting customer demands, and following all health and safety requirements.
Education
A-Levels - Maths
Thamesview School
Gravesend, Kent /2009 - /2014
A-Levels - Science
Thamesview School
Gravesend, Kent /2009 - /2014
Skills
- Constructive feedback giving
- Business operations optimisation
- Results-Driven approach
- Motivational coaching
- Empathy and understanding
- Inventory control
- Recruitment
- Store auditing
- Performance Management
- Profit maximisation
- Knowledge of HR policies
- Accountability
- Critical decision making
- Performance analysis
- KPI tracking
- Employee engagement
- Profit and Loss Analysis
- Communication
- Managing 60 employees
- Cash Handling
- Enforcing Health & Safety policies
Affiliations
- I enjoy watching motorsports and playing games. I love spending time with family and friends in my spare time
Timeline
Area Coach
KFC
10.2025 - Current
Restaurant General Manager
KFC
06.2021 - Current
Assistant Restaurant General Manager
KFC
06.2020 - 06.2021
Team Leader
KFC
05.2018 - 06.2020
Team Member
KFC
11.2016 - 05.2018
A-Levels - Maths
Thamesview School
/2009 - /2014
A-Levels - Science
Thamesview School
/2009 - /2014