Diane Martin
Customer Services
Stockport
Summary
Offering strong communication and relationship-building skills, ensuring I understand the clients needs and delivering tailored solutions. Knowledgeable about sales strategies and customer service excellence, with experience in managing accounts and meeting targets. Ready to use and develop skills in negotiation, problem solving, and client management in customer facing roles.
Overview
19
19
years of professional experience
Work history
Regional account manager
EHG UK Ltd
, Durham
2013.04 - 2026.04
- Managed regional account portfolios for enhanced client satisfaction.
- Communicated regularly with customers to strengthen relationships and increase client loyalty.
- Served clients to foster relationships, resulting in repeat business individually and collaboratively.
- Delivered presentations to clients explaining benefits of our products and services against competitors.
- Utilised CRM software to track client interactions, improving time management practices.
- Carried out day-to-day duties accurately and efficiently.
- Assisted in event management activities promoting company culture and further supporting our clients
Account manager
Lunar Caravans Ltd
, Lancashire
2007.04 - 2013.03
- Developed and maintained relationships with clients, ensuring high levels of customer satisfaction.
- Fostered strong relationships with customers to enhance brand loyalty.
- Coordinated regular contact and meetings to enhance communication and strengthen client relationships.
- Utilised CRM software effectively to track customer interactions and achieved targets.
- Analysed sales data to identify growth opportunities, informing strategic decisions.
- Resolved complex issues using problem-solving skills.
Education
GCSEs -
Hazel Grove High School
StockportSkills
- Key account identification
- Client relationship management
- Budget control
- Financial monitoring
- Performance metrics evaluation
- Digital marketing
- Brand marketing
Affiliations
- I enjoy a busy social life, music, concerts, the theatre and travelling. Recently having had a little spare time I have taken to Pilates and walking in between the benefits of enjoying my grown independent children and grandchildren.
Timeline
Regional account manager
EHG UK Ltd
2013.04 - 2026.04
Account manager
Lunar Caravans Ltd
2007.04 - 2013.03
GCSEs -
Hazel Grove High School