Josef Emmett
Wokingham,England
Summary
A driven individual with a knack for building long term relationships and managing client expectations. Demonstrates exceptional communication and problem-solving skills, coupled with strong background in project management and sales. Poised to deliver exceptional client satisfaction and foster long-term business growth.
Overview
18
18
years of professional experience
Work history
Private Client Account Manager
Berry Bros. & Rudd
2024.10 - 2026.04
- Oversee diverse collecting objectives while providing tailored services to clients, ensuring strong client satisfaction and engagement.
- Negotiating effectively with internal and external stakeholders to secure beneficial arrangements for all parties.
- Achieved recognition as Spanish regional champion.
- Honoured as inaugural recipient of Gran Caballeros Mentorship scheme.
- Trusted team member involved in innovative trials, including AI projects.
- Built and maintained strong relationships with clients through integrity, trust and personalised service.
- Generated over £2.5 million in revenue within first year, exceeding expectations culminating in £500k Gross Profit.
- Received multiple performance-based incentives.
- Provided expert advice on company products and services to educate clients.
Account Manager
Laithwaites
2024.02 - 2024.10
- In outbound sales role, successfully expanded customer base, managing up to 500 accounts across multiple channels, while continuously adapting to client needs and market trends.
- Developed targeted offers through creative marketing campaigns, enhancing customer satisfaction and driving sales.
- Implemented improved on-boarding processes for new team members, contributing to overall operational efficiency.
- Exceeded sales targets consistently, achieving 80% above goal in December 2023 while maintaining departmental KPIs.
- Tailored sales pitches to effectively meet unique requirements of each customer, growing base from zero to 500 clients.
- Resolved customer inquiries efficiently, improving client retention and satisfaction.
- Cultivated new corporate accounts through proactive networking and referrals, broadening business's reach.
- Conducted in-depth research on wine ranges and winemakers, enabling to share compelling narratives that resonate with diverse customer demographics.
Director
The Amazons Ltd
2016.04 - 2022.02
- Director and Band Member with comprehensive experience in managing business operations, marketing strategies, and financial administration in the music industry.
- Developed strategic plans with stakeholders, resulting in three UK top 10 albums and increased brand visibility.
- Established ambassador partnerships with major brands, enhancing market presence and driving revenue growth.
- Conducted detailed analysis of budgets and financial forecasts.
- Managed B2B relationships with suppliers globally, enhancing collaboration and service delivery.
- Presented insights to industry stakeholders, contributing to decision-making and approval of creative marketing initiatives.
Regional Business Development Manager
Ferrero Rocher
2015.02 - 2016.04
- As Sales Manager at Ferrero, honed skills in increasing product visibility and sales, focusing on strategic relationship building and data analysis to drive growth.
- Increased Ferrero product sales by 15% year-on-year through effective and creative product placement and targeted negotiations with store managers.
- Developed and executed strategies to enhance product presence in stores, aligning stock levels with performance metrics and promotional events.
- Forecasted quarterly sales by analysing historical data and market trends, ensuring alignment with business objectives.
- Built and maintained strong relationships with store managers to facilitate collaboration and enhance sales strategies.
- Conducted regular analysis of P&L statements in collaboration with internal stakeholders, optimising financial performance.
- Delivered impactful presentations to senior management, showcasing sales strategies and performance results.
- Achieved second place in nationwide sales competition for launch of new products, demonstrating success in driving product adoption.
- Managed junior executive, providing mentorship and support to enhance team performance.
Customer Service Manager
Waitrose Ltd
2008.07 - 2015.01
- Managed team of 25 at John Lewis Partnership, overseeing internal café operations while analysing P&L to improve financial outcomes.
- Optimised stock ordering processes, achieving 22% reduction in waste year-over-year.
- Gained valuable experience in sales and profit analysis through direct management of café operations.
Education
Spirits Level 2 -
WSET
Wine Level 3 -
WSET
Skills
- Sales Data Analysis
- Market Trends
- Stock Management
- B2B Sales
- B2C Sales
- Commercial Awareness
- Interpersonal Skills
- Account Management
- Customer Acquisition and Onboarding
- Microsoft office suite proficiency
- Key account identification
Hobbies
Visiting wine and food regions on holiday including Franschhoek, Languedoc, Puglia and St Helena in the Napa Valley., When I'm not listening to music or entertaining my twin children Jude and Edie, I can be found behind the bbq or cooking in the kitchen for family and friends.
References
References available upon request.
Timeline
Private Client Account Manager
Berry Bros. & Rudd
2024.10 - 2026.04
Account Manager
Laithwaites
2024.02 - 2024.10
Director
The Amazons Ltd
2016.04 - 2022.02
Regional Business Development Manager
Ferrero Rocher
2015.02 - 2016.04
Customer Service Manager
Waitrose Ltd
2008.07 - 2015.01
Spirits Level 2 -
WSET
Wine Level 3 -
WSET