Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Diane Brolly

Londonderry,LONDONDERRY

Summary

I am a diligent, knowledgeable and goal-orientated. I am hardworking with superior communication and Listening skills to build meaningful, trusting relationships that exceed client demands. I am Confident, friendly and aim to go above and beyond. I am a fast Learner and excel in promotions and general tasks . Qualified Customer Advisor with extensive background in this field. Highly skilled with outstanding team abilities to meet targets consistently. Personable, friendly and solution-oriented with years of experience in service and support. Customer-focused team player offering expertise in I.T time management and sales. Dedicated to customer loyalty and satisfaction .

Overview

21
21
years of professional experience

Work history

Customer Service Advisor

ModSquad Derry, Derry City and Strabane
08.2016 - 11.2020

Customer Service Advisor

Permanent Convergys, EE
05.2015 - 11.2015
  • Derry, Derry City and Strabane
  • Providing information about a product or service.
  • Addressed customer service enquires quickly and accurately
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
  • Handling enquiries (by telephone or email).
  • Taking payments or issuing refunds.
  • Inputting data.
  • Solving problems.
  • Performing administrative duties.
  • Arranging services for customers.
  • Providing information about a product or service.
  • Handling enquiries (by telephone or email).
  • Inputting data.
  • Performing administrative duties.

Customer Service Advisor

Sky
Derrry, Northern Ireland
06.2014 - 12.2014
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.

Derry City and Strabane
06.2007 - 05.2013

Shop Assistant

Long's Supervalu
04.2000 - 06.2007
  • Londonderry
  • Solving problems.
  • Taking payments or issuing refunds.
  • Making referrals to other members of the team.
  • Making sales.
  • Tidying up at the end of a shift.
  • Arranging services for customers.
  • Handling enquiries (by telephone or email).
  • Taking payments or issuing refunds.
  • Tidying up at the end of a shift.
  • Inputting data.
  • Making referrals to other members of the team.
  • Making sales.
  • Providing information about a product or service.
  • Solving problems.
  • Performing administrative duties.
  • Promoted learning and enjoyment through play activities such as painting and crafts
  • Prepared meals for children or bottle-fed babies, creating meals based on dietary requirements, preferences and allergies
  • Planned and created exciting activities for children, designed to improve learning development and enhance creativity
  • Took children to activities, school and places when required, while following safe driving practices and highway code
  • Prepared breakfast, lunch, dinner and snacks, following parents' dietary plans
  • Accurately completed incident documentation, alerting guardians as required
  • Monitored and assisted with children's care routines, maintaining high standards of safety and cleanliness
  • Greeted children and guardians upon arrival, creating welcoming environment to assist with settling in period
  • Being attentive to customers needs.
  • Helping customers find products they are looking for.
  • Giving information about the features, quality and availability of different products.

Education

St Johns Ambulance

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St Marys College
1989

Skills

  • Derry
  • Derry City and
  • Strabane
  • BT48 0JR
  • SKILLS
  • Administration, Answering The Phones, Computer Literacy, Computer Literate, Data
  • Analysis, Diary Management, Excellent Telephone Manner, Handling Enquiries, Microsoft
  • Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Customer Services,
  • Helping And Advising Customers, Complaint Handling

Interests

HOBBIES & INTERESTS , Yoga, General Keep Fit, Reading., Cinema, Cooking, Meditating

Timeline

Customer Service Advisor

ModSquad Derry, Derry City and Strabane
08.2016 - 11.2020

Customer Service Advisor

Permanent Convergys, EE
05.2015 - 11.2015

Customer Service Advisor

Sky
06.2014 - 12.2014

Derry City and Strabane
06.2007 - 05.2013

Shop Assistant

Long's Supervalu
04.2000 - 06.2007

St Johns Ambulance

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St Marys College

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