Ngonidzashe Chiwara
Smethwick,Sandwell
Summary
Compassionate individual with natural ability to communicate and empathize, combined with strong problem-solving skills and patience. Skilled in active listening and time management, ensuring high-quality support and care. Committed to making positive difference in Support Worker role.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Care and Support Worker
Extracare Hagley Road Village
Birmingham, West Midlands
12.2023 - 06.2025
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Built meaningful rapport with service users with range of conditions.
- Reported on clients' progress to evaluate service impact.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Offered palliative care to patients with serious and terminal illnesses.
- Collaborated with external support providers to maintain good care continuity.
- Assisted service users to obtain and access community resources.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Established trust with patients for improved communication and cooperation during care routines.
- Responded promptly during emergencies-ensured immediate professional help was sought when required.
- Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
- Assisted patients to participate in community activities, promoting socialisation and mental health.
- Prepared healthy meals according to specific dietary needs, improving overall patient wellness.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Escorted patients on outings or errands outside the home, promoting a sense of normalcy in daily life.
- Demonstrated respect towards diverse cultural backgrounds whilst delivering tailored assistance based on unique needs.
- Ensured medication adherence by administering prescribed drugs under the guidance of organization's policy.
Caregiver
Concort Care
Harare, Zimbabwe
01.2007 - 10.2023
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Followed care plan and directions to administer oral medications
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Worked closely with clinical staff to support therapeutic and behavioral plans
- Supported bathing, dressing and personal care needs
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Reported concerns to nurse supervisor to promote optimal care
- Maintained daily living standards by assisting clients with personal hygiene needs
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Education
High school GED - Mathematics English Intergrated Science Business Studies Religious and Moral Studies
Prince Edward High School
Harare Zimbabwe 01.2001 - 12.2004
Advanced level - Business Studies Economics Accounting
Prince Edward High School
Harare Zimbabwe 01.2005 - 12.2006
Skills
- Time Management
- Mobility Assistance
- Heavy Lifting
- Flexible Schedule
- Community Activities
- Verbal and Written Communication
- First Aid and Safety
- Bedside Care
- Linen Replacements
- Observation Documentation
- Bedsore Prevention
- Emotional and Social Support
- Respectful and Compassionate
- Client Documentation
- Housekeeping
- Incident Reporting
- Meal Preparation
- Client Transportation
- ADL Assistance
- Dependable and Responsible
- Relationship Building
- Elderly care
- Patient safeguarding
- Safeguarding knowledge
- Mobility support
- Dementia care
- Palliative Care
- Medication Administration
- Disability Care
- Conflict management
- Errands assistance
- Disability support
Timeline
Care and Support Worker
Extracare Hagley Road Village
12.2023 - 06.2025
Caregiver
Concort Care
01.2007 - 10.2023
Advanced level - Business Studies Economics Accounting
Prince Edward High School
01.2005 - 12.2006
High school GED - Mathematics English Intergrated Science Business Studies Religious and Moral Studies
Prince Edward High School
01.2001 - 12.2004
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