ROBERT Annan-Dugan
Care Support Worker
London,Surrey
Summary
Compassionate, enthusiastic, dedicated, and motivated healthcare professional with extensive years of experience devising and implementing successful support programmes. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualized needs. Enthusiastic individual dedicated to delivering compassion, and accessible support. Strong relationship-building skills and emotional intelligence. Skilled in healthcare planning and coordination, achieving productive, profitable business operations. Passionate in delivering safe, quality clinical support to achieve first-class service user ratings.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Care support worker
Samfos Health
London, Sutton
2024.01 - Current
- Liaised with external and internal professionals to provide holistic support.
- Collaborated with external support providers to maintain good care continuity.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Monitored client progress and adapted support programmes to meet changing needs.
- Counseled clients through difficult times using approved and compassionate strategies.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
- Prepared tasty and healthy meals to meet dietary requirements.
- Updated first aid training to protect client welfare.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Monitored patient symptoms and progress to boost health outcomes.
Executive Director
Edufirst Foundation
Accra, Ghana, Greater Accra
2022.03 - Current
- Maintained organisational compliance with applicable legislation and regulations.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Worked with board of directors to establish objectives and decisively lead operations.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Put in place clear controls for financial administration and business management.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Served as official representative of organisation to public groups or government agencies.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Trained and mentored managers to cultivate cohesive leadership team.
Relationship officer
Bank of Africa Ghana Ltd
Accra, Ghana, Greater Accra
2008.04 - 2024.01
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Coached and mentored teams on best practices to improve customer care.
- Educated customers about company products, services and special offers.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Reviewed client files to identify opportunities for cross selling.
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Monitored customer activity to recognise account growth possibilities.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Predicted and interpreted consumer trends to improve product offerings.
- Delivered team objectives according to business development strategy.
Administrative Assistant
University of Ghana Medical School/ Hospital
Accra, Ghana, Greater Accra
2003.12 - 2008.04
- Examined, scanned and input documents in software system.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Opened and routed business parcels and letters.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Assisted managers in compiling and organising materials for meetings.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Education
Diploma of Higher Education - Nursing
Alison
Online 2024.01 - 2024.03
Diploma of Higher Education - Caregiving
Alison
Online 2024.02 - 2024.03
Care Certificate - Care Giving
Care Skills Academy (UK)
London 2023.09 - 2023.11
BSc. Management with Computing (HR Option) - Management with Computing (HR Option)
Kwame Nkrumah University of Science and Technology
Greater Accra 2013.10 - 2015.04
Higher National Diploma - Management and Secretaryship Studies
Cape Coast Technical University
Central Region 2000.10 - 2003.09
Skills
- Caseload management
- Activities of Daily Living
- First Aid
- Community engagement
- Service needs assessment
- Programme operations
- Patient safeguarding
- Schedule management
- Social services
- Documentation management
- Medication administration
- Multi-disciplinary team collaboration
- Elderly care
- Care plan management
- Conflict management
- Patient-centred care
- Time management
- Customer-focused
- Team building
- Communication skills
- Leadership
- Problem-solving
Timeline
Diploma of Higher Education - Caregiving
Alison
2024.02 - 2024.03
Care support worker
Samfos Health
2024.01 - Current
Diploma of Higher Education - Nursing
Alison
2024.01 - 2024.03
Care Certificate - Care Giving
Care Skills Academy (UK)
2023.09 - 2023.11
Executive Director
Edufirst Foundation
2022.03 - Current
BSc. Management with Computing (HR Option) - Management with Computing (HR Option)
Kwame Nkrumah University of Science and Technology
2013.10 - 2015.04
Relationship officer
Bank of Africa Ghana Ltd
2008.04 - 2024.01
Administrative Assistant
University of Ghana Medical School/ Hospital
2003.12 - 2008.04
Higher National Diploma - Management and Secretaryship Studies
Cape Coast Technical University
2000.10 - 2003.09