DIANA ALEXANDRA CAMARGO

• Cucumber is a Manchester-based Healthcare Recruitment Agency specialising in sourcing high-quality care home staff from the UK and abroad
• I initially began my role as a Compliance Administrator but was promoted to the role of Team Leader after 3 months, placing me in charge of the Compliance department
• I was in charge of ensuring that all candidates met all regulatory requirements, enabling them to provide outstanding service in care homes and other care environments

ROLE ATTRIBUTES

• Responsible for developing, implementing and managing internal compliance processes to ensure that all healthcare candidates met the necessary regulatory requirements to work in the sector and within the UK
• This included verifying candidate qualifications, certifications, background checks, immunizations and other relevant documentation
• Utilising a process-driven approach to streamlining compliance procedures, ensuring efficiency and accuracy in all compliance-related tasks
• Overseeing and tracking the compliance status of healthcare candidates, ensuring that all documentation is up to date and aligned with the standards required to work in care homes and healthcare facilities
• Constantly maintained current knowledge of regulatory guidelines and standards within the healthcare industry and maintained internal processes in order to ensure that the company's compliance standards met said guidelines and standards
• Coordinated and managed external audits of compliance levels, identified areas for improvement based on audit results and then created action plans based on audit findings to enhance compliance practices
• Regularly reported compliance status and audit results to company Directors, providing insights, recommendations and updates on all compliance-related matters
• Collaborated with internal teams such as Marketing, HR, and Operations in order to ensure a holistic and integrated approach to compliance management throughout the candidate onboarding and placement processes.
• Prioritised and assigned tasks for strategic and optimised distribution of workloads.

• Workforce source, screen and place high-quality candidates for UK clients within the Healthcare, Hospitality and
• Manufacturing sectors
• The business specialises in providing high volumes of skilled candidates quickly to well-known employers such as Signature, The Priory, Centre Parks, Park Plaza Hotels and Savoir Beds
• My role was within the Temp-to-Perm Team as a recruiter where I have sourced, screened, interviewed and placed 12 candidates successfully since starting the role fully in October

ROLE ATTRIBUTES

• Responsible for handling inbound leads, reaching out to potential candidates and screening their documents and profiles against client vacancy requirements
• Checking that candidates have the correct documentation and the right to work in the UK
• Carrying out competitor analyses and collaborating with the Marketing Team to create tailored recruitment campaigns on behalf of our clients
• Understanding when a candidate has the right attributes and experience for our clients and then arranging and carrying out high-quality virtual interviews on their behalf
• I would also coach the candidate on pre-interview preparation and interview success methodology
• Sourcing candidates through business development - outbound cold calling and sourcing candidates via
• Facebook, Instagram and LinkedIn
• Working alongside the Marketing Team to create bespoke marketing campaigns to promote vacancies and generate candidate prospects both in English and Spanish
• Working closely with Account Managers to fully understand client requirements and sourcing candidates that provide value to our clients
• Liaising with clients to gain candidate interview feedback and then reporting back to candidates.

Lloyds Bank is one of the leading retail and commercial UK banks, I was positioned as a customer-facing, in the principal branch on Market Street in Manchester

ROLE ATTRIBUTES

• Solved a wide range of incoming complaints to achieve customer satisfaction
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
• Addressed customer service enquiries quickly and accurately
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
• Followed scripts and processes to uphold branch standards
• Followed up and processed requests for credit cards, new accounts and account deposits
• Recorded and reconciled cash transactions in an efficient and accurate manner
• Listened to customer feedback and followed up on complaints to help improve satisfaction levels.
• Offered detailed advice on product and service benefits.

• Banco Davivienda is a large multinational Colombian Banking Company
• My role as Branch Administrative Director was a varied role that involved customer-facing sales and telesales as well as team management and branch administration

ROLE ATTRIBUTES

• I was responsible for managing a team of 6 people and for handling large quantities of cash as well as sensitive client information and data
• Responsible for setting daily team sales targets for credit cards, mortgages, insurance policies and a variety of bank accounts and banking products.
• I was personally, responsible for creating and executing the in-branch sales strategies for these banking products.
• Reduced process lags, efficiently training staff on best practices and protocols while coordinating staff scheduling for optimal productivity.
• Established customer membership loyalty, executing flawless client satisfaction to drive retention.
• Scheduled and led weekly store meetings to discuss sales performance and customer service KPIs.
• Oversaw daily operations of the branch, including inventory, resupply, cash handling and customer assistance as well as actively selling banking products directly to customers and over the phone.

• Bolivar Insurance Company) is a large Colombian insurance company offering a range of commercial and consumer insurance products
• As an Insurance Analyst, I was responsible for fielding inbound and outbound client phone calls to coordinate insurance claims and policy upgrades
• Detailed financial data in spreadsheets to identify trends and create revenue, profitability and expense forecasts.

ROLE ATTRIBUTES

• Prospecting and generating sales leads for B2B and B2C clients over the telephone and managing large volumes of commercial accounts and leads
• Extremely knowledgeable in regard to the company's products and services and advised clients on the best choices to meet their needs
• Tracked the progress of all outstanding insurance claims
• Modelled exceptional customer service skills and appropriate diagnostic sales techniques
• Calculated quotes and educated potential customers on insurance options
• Addressed an average of 100 customer inquiries per day