Diana Pepi
Bromley,Select
Summary
A dedicated optical professional with extensive optical product knowledge and a proven ability to deliver great patient care. I am skilled in multitasking, frame repairs, adjustments, and selecting frames and lenses tailored to individual needs. Recognised for excellent communication skills and a keen eye for detail. I take great pride in my commitment to enhancing the patient experience through expertise and precision in all aspects of my daily duties.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Dispensing Opticians
36 Optician
London
09.2017 - Current
- Resolved patient queries effectively, ensuring a smooth service experience.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Performed frame repairs and adjustments for customer comfort.
- Ensured accuracy of all lens orders by diligently reviewing prescriptions.
- Assisted patients with eyewear selection, resulting in high customer satisfaction.
- Fit uncut lenses into acetate and metal frames.
Dispensing Optician
Steven Harris Optician
Beckenham
09.2012 - 09.2017
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Advised customers on selection and maintenance of eyeglasses and frames.
- Repaired or replaced damaged lenses for customers' spectacles.
- Excelled in conducting pre-screen tests-aiding the optometrist's examination process.
Education
Diploma of Higher Education - Opthalmic Dispensing
City and Islington College
London 09.2013 - 06.2016
Bachelor of Arts - Journalism
University for the Creative Arts
Farnham 09.2007 - 06.2010
Skills
- Multitasking capability
- Excellent communication skills
- Extensive optical product knowledge
- Great eye for selecting frames for patients
- Frame repairs and adjustments
- Exceptional patient care
Affiliations
- Cooking, Sports and Exercise, Reading and playing Chess with my son
Languages
Albanian
Native
English
Fluent
Timeline
Dispensing Opticians
36 Optician
09.2017 - Current
Diploma of Higher Education - Opthalmic Dispensing
City and Islington College
09.2013 - 06.2016
Dispensing Optician
Steven Harris Optician
09.2012 - 09.2017
Bachelor of Arts - Journalism
University for the Creative Arts
09.2007 - 06.2010
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