Hannah Laming
Sittingbourne,United Kingdom
Summary
Dispensing optician with 12 years of experience in eyewear selection and customer service. Expertise in guiding clients to choose glasses and lenses that align with their lifestyle and vision needs. Seeking a long-term position within a dynamic team to leverage skills and enhance customer satisfaction.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work history
Dispensing optician
John Frewin Opticians
Sittingbourne, Kent
2014.10 - Current
- Provided excellent aftercare advice following dispensing, promoting long-term visual health amongst patients.
- Enhanced patient comfort during fittings by providing personalised care.
- Supported patients in eyewear selection, contributing to high customer satisfaction.
- Worked closely with optometrists to review prescriptions and discuss patient needs.
- Delivered quality eye care services to build loyal patient base.
- Streamlined order process with suppliers to minimise patient wait times.
- Enhanced product recommendations through continuous knowledge of latest industry trends.
- Adhered strictly to optical standards regulations-ensuring compliance at all levels.
- Upheld high standards of cleanliness within the practice, promoting a healthy environment.
Store assistant
Next
Cambridge, Cambridgeshire
2012.11 - 2014.06
- Maintained customer satisfaction through strong product knowledge and attentive service.
- Guided customers to merchandise, efficiently reducing search time.
- Handled cash registers accurately for cash and card transactions.
- Organised stock and checkout areas while assisting customers to keep the shop orderly.
- Patrolled shop floor regularly to prevent thefts and losses.
- Backed colleagues during busy periods for a seamless checkout process.
- Wrapped purchased goods securely to avoid damage.
- Adhered to standard operating procedures, enforcing company policies and standards.
Receptionist
Patrick Duff Opticians
Rainham, Kent
2010.02 - 2011.09
- Welcomed patients as the initial point of contact, providing them with warm greetings and helpful assistance upon arrival.
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised telephone system to manage incoming calls effectively.
- Maintained an organised reception area for a professional business environment.
- Supported operations during busy periods, ensuring a seamless workflow under high pressure.
- Balanced multiple responsibilities simultaneously, maintaining efficiency and quality of work output.
- Coordinated orders for office supplies, maintaining availability of essential materials for daily operations.
- Upheld confidentiality with sensitive information handling procedures.
Education
Fellowship - Ophthalmic Dispensing
Association of British
Canterbury, Kent 2011.12 - 2018.01
Bachelor of Science - Ophthalmic Dispensing
Anglia Ruskin University
Cambridge, Cambridgeshire 2011.09 - 2014.10
A-Levels - Science, Sociology, Photography & Media
Rainham School for Girls
Rainham, Kent 2009.09 - 2011.08
Skills
- Multitasking capability
- Optos imaging expertise
- Patient-centred approach
Customer service excellence - Patient assessment
- Optos imaging expertise
- Cerium colorimetry proficiency
- Microsuction ear wax removal
- Positive attitude
Affiliations
- Crafts
- History; especially Kings and Queens
- Documentaries' and Podcasts
Accomplishments
Achieved The Baden-Powell badge during my time with the Girl Guides
CPD Focus for Cycle 2025-2027
My chosen topics for CPD development are focused on Myopia Management, Staying informed with the latest guidance and learning level 1 British Sign Language.
References
References available upon request.
Timeline
Dispensing optician
John Frewin Opticians
2014.10 - Current
Store assistant
Next
2012.11 - 2014.06
Fellowship - Ophthalmic Dispensing
Association of British
2011.12 - 2018.01
Bachelor of Science - Ophthalmic Dispensing
Anglia Ruskin University
2011.09 - 2014.10
Receptionist
Patrick Duff Opticians
2010.02 - 2011.09
A-Levels - Science, Sociology, Photography & Media
Rainham School for Girls
2009.09 - 2011.08