Overview
Work History
Education
Languages
Timeline
Generic

Jekaterina Bondarenko

London,london

Overview

16
16
years of professional experience

Work History

Dispensing Opticians

Boots Opticians
London
10.2015 - Current
  • Guided customers in selecting glasses and contact lenses, ensuring optimal fit and style for individual preferences.
  • Assisted customers in selecting frames and contact lenses to suit face shape and optical needs.
  • Repaired and adjusted glasses frames, providing a personalised service to meet individual client needs.
  • Demonstrated the correct use and care of contact lenses, ensuring customer confidence and satisfaction.
  • Performed pre-screening tests including retinal imaging and visual field testing.
  • Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
  • Accurately processed customer payments and orders.
  • Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
  • Promoted special offers and discounts, enhancing customer engagement and loyalty through tailored recommendations.
  • Displayed strong customer service skills by attentively handling queries by phone, email and in person.
  • Resolved customer complaints with empathy and professionalism, ensuring satisfaction and fostering long-term relationships.
  • Fostered a welcoming environment, greeting customers promptly and making them feel valued.
  • Implemented hygiene and cleanliness protocols for all optical equipment and display areas.
  • Participated in staff training sessions to enhance product knowledge and customer service skills.

Hotel Cleaner

Holiday Inn
Lincoln, Lincolnshire
09.2014 - 08.2015
  • Handled all in-room cleaning with meticulous precision, ensuring crisp bed linen and sparkling bathrooms.
  • Cleaned guest rooms and changed linen, ensuring exceptional standards of cleanliness for guest comfort.
  • Maintained high standards of cleanliness and hygiene throughout the hotel premises, contributing to guest satisfaction and safety.
  • Followed cleaning checklists to ensure compliance with quality specifications and enhance overall guest satisfaction.
  • Managed time effectively to complete cleaning tasks within allocated timeframes, ensuring timely room availability for new guests.
  • Worked efficiently under tight schedules to prepare rooms for new guests timely.
  • Upheld health and safety standards when handling and using chemicals.

Kitchen Assistant

Tower Bar, University
Lincoln, Lincolnshire
01.2010 - 08.2014
  • Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
  • Maintained cleanliness and organised kitchen stations and storage areas to promote safety and efficiency.
  • Washed and organised cookware, utensils, and dishes to ensure a clean and functional kitchen environment.
  • Assisted head chef with meal prep, including chopping vegetables and preparing sauces to streamline service delivery.
  • Assisted chefs by preparing simple salads, sandwiches and sides.
  • Operated kitchen equipment safely, including ovens, grills, and mixers, following health and safety guidelines.
  • Followed all rules and regulations related to safe food handling, preparation and storage.

Education

Diploma of Higher Education - Dispensing Opticians

City Islington college
London
2025

NVQ Level 2 - Travel and Tourism

Lincoln College
Lincoln, England
2015

NVQ Level 2 - Business And Administration

Lincoln College
Lincoln, England
2013

NVQ Level 2 - ESOL English Language

Lincoln College
Lincoln, England
2010

NVQ Level 2 - IT

Lincoln College
Lincoln

Languages

Russian
Proficient
C2
Polish
Upper Intermediate
B2
English
Advanced
C1

Timeline

Dispensing Opticians

Boots Opticians
10.2015 - Current

Hotel Cleaner

Holiday Inn
09.2014 - 08.2015

Kitchen Assistant

Tower Bar, University
01.2010 - 08.2014

Diploma of Higher Education - Dispensing Opticians

City Islington college

NVQ Level 2 - Travel and Tourism

Lincoln College

NVQ Level 2 - Business And Administration

Lincoln College

NVQ Level 2 - ESOL English Language

Lincoln College

NVQ Level 2 - IT

Lincoln College
Jekaterina Bondarenko