Jekaterina Bondarenko
London,london
Overview
16
16
years of professional experience
Work History
Dispensing Opticians
Boots Opticians
London
10.2015 - Current
- Guided customers in selecting glasses and contact lenses, ensuring optimal fit and style for individual preferences.
- Assisted customers in selecting frames and contact lenses to suit face shape and optical needs.
- Repaired and adjusted glasses frames, providing a personalised service to meet individual client needs.
- Demonstrated the correct use and care of contact lenses, ensuring customer confidence and satisfaction.
- Performed pre-screening tests including retinal imaging and visual field testing.
- Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
- Accurately processed customer payments and orders.
- Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
- Promoted special offers and discounts, enhancing customer engagement and loyalty through tailored recommendations.
- Displayed strong customer service skills by attentively handling queries by phone, email and in person.
- Resolved customer complaints with empathy and professionalism, ensuring satisfaction and fostering long-term relationships.
- Fostered a welcoming environment, greeting customers promptly and making them feel valued.
- Implemented hygiene and cleanliness protocols for all optical equipment and display areas.
- Participated in staff training sessions to enhance product knowledge and customer service skills.
Hotel Cleaner
Holiday Inn
Lincoln, Lincolnshire
09.2014 - 08.2015
- Handled all in-room cleaning with meticulous precision, ensuring crisp bed linen and sparkling bathrooms.
- Cleaned guest rooms and changed linen, ensuring exceptional standards of cleanliness for guest comfort.
- Maintained high standards of cleanliness and hygiene throughout the hotel premises, contributing to guest satisfaction and safety.
- Followed cleaning checklists to ensure compliance with quality specifications and enhance overall guest satisfaction.
- Managed time effectively to complete cleaning tasks within allocated timeframes, ensuring timely room availability for new guests.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Upheld health and safety standards when handling and using chemicals.
Kitchen Assistant
Tower Bar, University
Lincoln, Lincolnshire
01.2010 - 08.2014
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Maintained cleanliness and organised kitchen stations and storage areas to promote safety and efficiency.
- Washed and organised cookware, utensils, and dishes to ensure a clean and functional kitchen environment.
- Assisted head chef with meal prep, including chopping vegetables and preparing sauces to streamline service delivery.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Operated kitchen equipment safely, including ovens, grills, and mixers, following health and safety guidelines.
- Followed all rules and regulations related to safe food handling, preparation and storage.
Education
Diploma of Higher Education - Dispensing Opticians
City Islington college
London2025
NVQ Level 2 - Travel and Tourism
Lincoln College
Lincoln, England2015
NVQ Level 2 - Business And Administration
Lincoln College
Lincoln, England2013
NVQ Level 2 - ESOL English Language
Lincoln College
Lincoln, England2010
NVQ Level 2 - IT
Lincoln College
LincolnLanguages
Russian
Proficient
C2
Polish
Upper Intermediate
B2
English
Advanced
C1
Timeline
Dispensing Opticians
Boots Opticians
10.2015 - Current
Hotel Cleaner
Holiday Inn
09.2014 - 08.2015
Kitchen Assistant
Tower Bar, University
01.2010 - 08.2014
Diploma of Higher Education - Dispensing Opticians
City Islington college
NVQ Level 2 - Travel and Tourism
Lincoln College
NVQ Level 2 - Business And Administration
Lincoln College
NVQ Level 2 - ESOL English Language
Lincoln College
NVQ Level 2 - IT
Lincoln College