Diana Armstrong
Castleford,West yorkshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
10
10
years of professional experience
Work history
Munchies cafe
Candice Rose
Castleford , West yorkshire
2025.08 - 2025.09
- Assisted in preparing and serving a variety of food and beverage items.
- Maintained cleanliness and organisation of workstations and dining areas.
- Operated kitchen equipment and tools in compliance with safety standards.
- Carried out day-to-day duties accurately and efficiently.
Pop in cafe
Stacy Pickles
Castleford, West yorkshire
2025.03 - 2025.08
- Prepared beverages and food items efficiently to meet customer demand.
- Maintained cleanliness and organisation of workstations throughout shifts.
- Assisted customers in selecting menu items and provided recommendations.
- Handled cash transactions accurately and managed till operations.
- Collaborated with team members to ensure smooth cafe operations.
- Monitored stock levels and reported shortages to management promptly.
- Adhered to health and safety regulations to ensure customer wellbeing.
- Provided excellent customer service to enhance overall dining experience.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Faye's Sandwich Bar
Faye Noon
Castleford, West yorkshire
2022.09 - 2025.03
- Prepared fresh ingredients and assembled sandwiches to meet customer preferences.
- Maintained cleanliness and organisation of workstations to ensure efficient service.
- Assisted in training new staff members on proper food handling and safety procedures.
Beeches Care Home
Care care care
Castleford, West yorkshire
2015.09 - 2022.09
- Assisted residents with daily living activities ensuring comfort and dignity.
- Managed medication administration and monitored health changes for residents.
- Collaborated with multidisciplinary teams to develop personalised care plans.
- Conducted regular assessments of resident needs to enhance care quality.
- Implemented safety protocols to maintain a secure environment for residents.
- Engaged residents in activities promoting social interaction and well-being.
- Maintained accurate documentation of care provided and resident progress.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Breadalbane Care Home
Breadalbane
Castleford, West yorkshire
2015.07 - 2015.09
- Provided compassionate care to residents, ensuring their comfort and wellbeing.
- Assisted with daily living activities, promoting independence and dignity among residents.
- Collaborated with healthcare professionals to develop and implement personalised care plans.
- Maintained accurate documentation of resident care activities and observations for compliance.
- Coordinated recreational activities, enhancing social interaction and engagement for residents.
- Trained and mentored new staff, fostering a supportive and efficient work environment.
- Contributed to team meetings, sharing insights and recommendations for improved care practices.
- Ensured cleanliness and safety of living spaces, adhering to health and safety regulations.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
NVQ Level 2 - Health and Social Care
Millennium Care
Pontefract 09.2009
GCSEs - Human Biology
Outwood Grange
Wakefield05.1985
GCSEs - English
Outwood Grange
Wakefield05.1985
GCSEs - Maths
Outwood Grange
Wakefield 05.1985
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Public Relations