Dhruvrajsinh Vaghela
Norwich,Norfolk
Summary
Professional with strong expertise in records management, parcel inspection, and order verification. Proficient in overseeing temperature-controlled deliveries and ensuring vehicle maintenance for peak performance. Extensive background in multi-drop delivery operations, consistently achieving timely and accurate service. Focused on enhancing operational efficiency and driving organizational success.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Delivery driver
Domino's Pizza
Norwich, Norfolk
10.2024 - Current
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Coordinated delivery schedules for optimum time management.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Improved client satisfaction by delivering packages promptly and accurately.
Hospitality assistant
Bombai Indian Street Food
Norwich, Norfolk
10.2023 - 10.2024
- Assisted guests with luggage upon arrival and departure, offering superior service.
- Coordinated well with colleagues across departments for smooth operations.
- Offered personalised services based on individual guest preferences.
- Kept lobby and reception area clean to create positive first impressions.
- Maintained knowledge of menu items, leading to accurate order taking.
- Assisted in food preparation, resulting in timely service delivery.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Senior HR manager
Entigrity Private Limited
Ahmedabad , Indian
01.2021 - 08.2023
- Implemented diversity in workplace, resulted in a more inclusive environment.
- Organised team-building activities, improved interdepartmental cooperation.
- Established metrics-driven approach in HR decision making, led to better outcomes.
- Fostered a positive work culture with open-door policy implementation.
- Analyzed workforce trends to forecast staffing needs accurately.
- Spearheaded digital transformation of HR processes for greater efficiency.
- Enhanced employee morale for increased productivity with regular performance feedback sessions.
HR and administrative officer
Ambica Enterprise
Ahmedabad , India
01.2019 - 12.2020
- Conducted exit interviews, identified areas of improvement.
- Ensured compliance with employment laws by thorough documentation.
- Devised strategies that reduced turnover rates significantly.
- Organised staff training sessions, improved team skills.
- Facilitated open communication channels for better transparency.
- Mediated labour disputes to maintain a harmonious workplace atmosphere.
- Processed payroll accurately to avoid discrepancies.
Project manager
Reliance Jio Infocom Limited
Ahmedabad , India
01.2016 - 12.2018
- Expedited issue resolution to minimise delays in project timelines.
- Facilitated smooth transitions between project stages for seamless progression.
- Promoted team collaboration for more innovative solutions in projects.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Led cross-functional teams to achieve project goals on time.
- Fostered a positive work environment, enhanced team productivity substantially.
Customer service manager
Surya Roadline Pvt Ltd
Ahmedabad , Gujarat
01.2013 - 12.2015
- Cultivated a productive work culture by encouraging teamwork.
- Collaborated cross-functionally for seamless service delivery.
- Ensured business objectives met through strategic planning.
- Devised strategies to improve customer engagement.
- Delivered exceptional service by addressing customer queries promptly.
Education
Diploma of Higher Education - Electronic and communication engineer
Atul Polytechnic
India 01.2010 - 12.2012
Skills
- Records keeping aptitude
- Parcel inspection awareness
- Order verification expertise
- Temperature-Controlled deliveries
- Vehicle maintenance awareness
- Multi-Drop delivery experience
Affiliations
- Adventure
- long drive and music
Languages
English
Advanced
Hindi
Fluent
Gujarati
Native
Timeline
Delivery driver
Domino's Pizza
10.2024 - Current
Hospitality assistant
Bombai Indian Street Food
10.2023 - 10.2024
Senior HR manager
Entigrity Private Limited
01.2021 - 08.2023
HR and administrative officer
Ambica Enterprise
01.2019 - 12.2020
Project manager
Reliance Jio Infocom Limited
01.2016 - 12.2018
Customer service manager
Surya Roadline Pvt Ltd
01.2013 - 12.2015
Diploma of Higher Education - Electronic and communication engineer
Atul Polytechnic
01.2010 - 12.2012