Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
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Devon Smith

Girvan

Summary

Already possessing most of the necessary skills to jump head first into a fast paced work environment that demands the best of customer satisfaction and team collaborations. Demonstrates high capabilities to deliver high service standards and motivation to exceed expectation. Has a passion for learning new things and furthering my skill set.

Overview

3
3
years of professional experience

Work History

Customer Advisor

BT
12.2023 - 05.2024
  • Here my duties included providing fixes to technical issues customers would experience, answering calls that ranged from complaints to changing customers plan and profiles
  • I was trained to deliver the best customer service possible, how to remain calm in stressful situations and upgraded my technical skills
  • As electronics was a large part of the job I became very proficient at using systems, computers, phones and how to fix equipment

Store Assistant

Claire's Accessory
01.2022 - 11.2022
  • Learned to apply myself to strict regulations and rules and meet every expectation
  • Sold high priced products to customers
  • Grew my responsibilities from customer service key holder roles
  • Attended to each customer with a high level of care
  • Was very successful in workplace relationships and relationships with the customers

Customer Assistant

Aldi
09.2021 - 01.2022
  • Managed stock and deliveries independently
  • Elevated my numeracy skills with customer transactions
  • Due to always being on priority till I learned critical thinking skills for speedy and efficient answers to any issues
  • Was put in Charge of newer employees and given the responsibility of showing them their given jobs
  • Provided with in-depth knowledge of how big companies work
  • Learned many transferable skills such as: Communication, Sales, Adaptability, Responsibility and Management

Education

Girvan Academy
01.2019

Skills

  • Problem Solving
  • Self-management
  • Great Communicator
  • Team player
  • Leadership
  • Time Management
  • Computer Literacy
  • Customer service skills
  • Cleaning and sanitizing
  • Complaint handling

Qualifications

Higher                     Photography                              B                                    08/2019

Higher                     Art and design                           B                                    08/2019

Higher                     English                                        B                                    08/2018

Higher                     Geography                                  D                                    08/2018

National 5               English                                        A                                    08/2017

National 5               Mathematics                               C                                    08/2017

National 5               Graphic communication             A                                    08/2017

National 5               Computing science                     C                                     08/2018

National 5                Geography                                  B                                    08/2017

National 5                 Art and design                          A                      


Timeline

Customer Advisor

BT
12.2023 - 05.2024

Store Assistant

Claire's Accessory
01.2022 - 11.2022

Customer Assistant

Aldi
09.2021 - 01.2022

Girvan Academy

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Devon Smith