Devinderjit Sandy Pooni
Wolverhampton
Summary
BSc Economics Graduate from Aston University with strong problem-solving, data manipulation and critical analysis skills. Actively seeking a challenging graduate position in a dynamic environment to leverage and enhance these skills. Extensive experience in teamwork and organisational abilities developed through early economic engagement. Committed to contributing effectively in a professional setting.
Overview
5
5
years of professional experience
Work history
Customer Service Advisor (Multi-Skilled)
AXA Travel Insurance
07.2023 - 10.2023
- Delivered high-level support to distressed customers worldwide during medical and travel emergencies
- Assessed policyholder needs and coordinated with medical teams and operations to implement tailored action plans
- Managed complex emergency evacuations and global repatriations within policy terms and conditions
- Developed critical thinking, risk assessment, and problem-solving skills under pressure
Projects Officer (Placement)
Student Projects Office, Aston University
Birmingham
09.2022 - 01.2023
- Supported academic-led research, literature reviews, and university-wide student projects
- Assisted in planning events and outreach, coordinating with internal departments and external stakeholders
- Strengthened organisational, analytical, and communication skills in a professional project environment
Call Handler
Sitel (NHS Test and Trace)
08.2021 - 10.2021
- Handled 40-60 sensitive calls daily, offering advice to COVID-19 cases and contacts in line with NHS protocols
- Maintained strict data protection and confidentiality after completing formal security training
- Developed empathy, active listening, and compliance awareness in a high-pressure setting
Waitress
Bar Estilo (PR Entertainments Ltd)
Birmingham
05.2021 - 07.2021
- Provided high-quality table service and handled transactions in a busy restaurant environment
- Participated in business-focused meetings on profitability and cost reduction, contributing practical suggestions
- Reinforced problem-solving and commercial awareness through real-time service feedback and customer engagement
Factory Worker
Avara Foods
Telford
05.2020 - 07.2020
- Operated as a key worker during the pandemic, assisting with food packaging to meet production targets
- Worked collaboratively with factory teams to ensure efficiency and safety compliance
- Improved teamwork, reliability, and productivity awareness in a regulated operational environment
Waitress
TCS Recruitment Agency
Telford
08.2018 - 03.2020
- Worked across a range of hospitality venues, assisting with setup, service, and venue breakdown
- Ensured health and safety protocols were followed, including checking for dietary requirements
- Developed professionalism, confidence, and client-facing communication skills from a young age
Education
BSc (Hons) - Economics
Aston University
09/2020 - 06/2024
A-Levels - Business, Sociology, Economics
Highfields Sixth Form
09.2018 - 6 2020
GCSEs -
Highfields School
09/2013 - 07/2018
Skills
- Fluent in English, Hindi and Punjabi; working knowledge of Urdu
- Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint
- Strong analytical and numerical skills developed through economic modelling and data analysis
- Excellent verbal and written communication, with experience simplifying complex information for a wide range of audiences
- Problem-solving and decision-making skills demonstrated in high-pressure customer service and crisis scenarios
- Attention to detail and accuracy, essential for claims assessment, research, and data handling
- Team collaboration and stakeholder engagement, refined through group projects and cross-functional work
- Time management and multitasking, proven by balancing studies with part-time roles
- Familiarity with data protection and compliance standards, including GDPR
Accomplishments
- Member of the Aston Netball Club, attending weekly training sessions and competitive matches in the local University League.
- Team captain of netball team in secondary school which helped me gain leadership skills, and I learnt how to motivate others.
Affiliations
- I enjoy traveling and meeting new people as well as expanding my knowledge of their culture. I have also been able to divulge and experience the roots of my own ethnic origins with frequent trips to India which have been enabled to become much more fluent in Punjabi and Hindi.
Timeline
Customer Service Advisor (Multi-Skilled)
AXA Travel Insurance
07.2023 - 10.2023
Projects Officer (Placement)
Student Projects Office, Aston University
09.2022 - 01.2023
Call Handler
Sitel (NHS Test and Trace)
08.2021 - 10.2021
Waitress
Bar Estilo (PR Entertainments Ltd)
05.2021 - 07.2021
Factory Worker
Avara Foods
05.2020 - 07.2020
A-Levels - Business, Sociology, Economics
Highfields Sixth Form
09.2018 - 6 2020
Waitress
TCS Recruitment Agency
08.2018 - 03.2020
BSc (Hons) - Economics
Aston University
09/2020 - 06/2024
GCSEs -
Highfields School
09/2013 - 07/2018
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