Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Sukhvir Singh Sahajpal

Tipton,West Midlands

Summary

A highly enthusiastic, self-motivated individual set to achieve 2:1 honour at university. I am now ready to develop new skills and expand my knowledge by gaining practical experience. Alongside my academic studies, I have been working in Events Coordination which has allowed me to build and enhance customer service and communication skills. I’m a multi-tasker who consistently achieves personal and team objectives through effective prioritizing, organizing, and time management. A very flexible and understanding individual who will always ensure the task at hand is done to the highest standards.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Sales and customer service agent

Baxi
Warwick, Warwickshire
09.2022 - 01.2023
  • Answered over 60 calls from customers per day and booked services or repairs for their appliances, demonstrating good customer service skills
  • Liaising with engineers and planning their routes to ensure all jobs are completed on time
  • Ordering parts on behalf of customers and engineers, displaying great product knowledge
  • Dealing with complaints and emergency issues most appropriately, following company guidelines and protocols.
  • Acted as the first point of contact for customer issues and queries.

Crew Supervisor

Mr Chips
Kinver, South Staffordshire
11.2019 - 08.2022
  • Facilitated smooth shop operations, illustrating exceptional customer service with strong product knowledge
  • Served high volumes of customers in a fast-paced serving environment with outstanding customer care
  • Mentoring new staff and led by example to maintain team motivation, ensuring shift tasks were performed efficiently
  • Trained staff to build staff performance and offered support to all members to operating standards
  • Knowledge of POS systems and performing opening and closing tasks such as cashing up, and replenishing stock.

Events executive

Gold Touch Events
Birmingham, West Midlands
04.2018 - 11.2019
  • Highly experienced in event planning, decoration, and management activities providing services such as constructing marquees, and supplying wedding decorations such as; house lights and backdrops.
  • Immense knowledge of client needs assessments and excellent customer service able to understand customer needs to offer a high standard of service
  • Designed event set-up and displays to match client requests.
  • Explained event packages, options, and prices clearly to customers.

Bar assistant

T&R Bar
Tipton, West Midlands
09.2017 - 02.2018
  • Engaged with guests to build a rapport, building a loyal customer base
  • Preparing mixed drinks, pouring pints of beer, and providing non-alcoholic beverages
  • Maintained bar stock and replenished as necessary
  • Collected cash payments, processing and providing correct change and receipts using the POS system
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
  • Served high-quality food and drink service for the utmost levels of customer satisfaction.

Work Experience

Mann and Co solicitors
Birmingham, West Midlands
07.2017 - 07.2017
  • Shadowed a solicitor and assisted with tasks throughout, this included writing emails, and printing off the correct paperwork needed
  • Admin work – Taking and transferring phone calls to the correct personnel
  • Attending court and watching legal procedures commence, including sentencing
  • Liaising with the solicitors and getting an insight into elements of the job that aren’t apparent at first, such as planning before providing defense for a client in court.

Education

Business Computing & ICT -

Aston University
West Midlands
09.2020 -

A Levels -

Dudley Sixth
West Midlands
09.2018 - 05.2020

GCSEs -

The High Arcal School
09.2013 - 06.2018

Skills

  • Great communication skills, fluent in English and several foreign languages which include; Punjabi, Hindi, and Urdu
  • Computer literate in Word, PowerPoint, Excel, and Access With adequate training, I can become competent in other applications too
  • Knowledge of POS systems

Affiliations

  • Professional bhangra dancer
  • Football
  • Gaming
  • Music

References

References available upon request.

Timeline

Sales and customer service agent

Baxi
09.2022 - 01.2023

Business Computing & ICT -

Aston University
09.2020 -

Crew Supervisor

Mr Chips
11.2019 - 08.2022

A Levels -

Dudley Sixth
09.2018 - 05.2020

Events executive

Gold Touch Events
04.2018 - 11.2019

Bar assistant

T&R Bar
09.2017 - 02.2018

Work Experience

Mann and Co solicitors
07.2017 - 07.2017

GCSEs -

The High Arcal School
09.2013 - 06.2018

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Sukhvir Singh Sahajpal