Devhan Johnson

- Answering phone calls, emails and face to face queries
- Managing the school calendar for events and appointments
- Photocopying and filing.
- Data inputting - creating new pupil records and updating old records on the school database
- Stock ordering and monitoring
- Budget and private fund recording
- Creating risk assessments
- Procuring products and assessing value vs price
- Responsible for all contracts, including businesses and personnel
- Writing letters and emails to parents, governors and outside bodies
- Manage initial complaints from the general public in line with school policies
- Sorting incoming mail and actioning appropriately

- Deal with queries via telephone, email and face to face
- Monitor attendance of pupils
- Liaise with Headteacher and SLT regarding escalations and concerns
- Create documents to monitor attendance and progress and provide statistical data
- Photocopying and filing
- Data inputting - creating new pupil records and updating old records on the school database
- Stock ordering and monitoring

- Telephone calls and emails
- Creating and distributing emails
- Organising school trips
- Create files and databases for various events happening through the year, such as school shows, examinations, courses etc
- For SLDA’s 2023 School Show I created Google Forms, Word documents and Excel spreadsheets to organise
our information, essentially creating a database;
~ Cataloguing and processing returned permission forms
~ Producing lists of Students involved, along with pupil data
~ Invoicing parents for fees and costumes
~ Budgeting, profit and loss, using formulae and tables
Whilst keeping the Director informed of all changes and progress as it occurs. I have a keen sense of attention to detail, so she asked me to take full charge of these documents. I have continued the use of these as School Clerk.

During my time with the PHS Group, I was fully responsible for Customer Information Packs and Reports - produced in Microsoft Excel and PowerPoint - they were integral to securing new business and renewing contracts. I liaised with Account Managers to discuss their needs for individual packs/ reports, personalising them and ensuring they were of high quality, as well as producing these on short notice if needs be. Making sure I could anticipate and plan how to deal with changes in my workload, reprioritising any work where necessary for this, while still making sure I completed my short, medium and long term goals. I analysed and evaluated their data from customer accounts and I ensured that the account managers knew of any important and/ or relevant information and changes. I made sure they felt that the service they received was personal. Working effectively and efficiently to resolve problems whilst trying to manage their expectations effectively. I was skilled in building rapport with our customers and team members, whereby they trusted me to manage their account information quickly and came to me directly with any help they needed, being their first point of contact.

- Create bookings for community centres/ venues
- Create and distribute invoices
- Liaise with the general public via telephone, email and face to face, providing times/dates/venues of classes and examinations
- Deal with complaints
- Bookkeeping and self assessment
- Updating pupil databases and details, keeping information confidential
- Organising examination days and planning the day to run smoothly
- Procure equipment for various scenarios, whilst working to tight deadlines