Summary
Overview
Work history
Education
Skills
Timeline
Generic
Ellis O'Brien

Ellis O'Brien

Gloucester,Gloucestershire

Summary

I'm Ellis O'Brien — a nurturing, caring, and gentle individual who finds deep fulfilment in helping others thrive and lead meaningful lives. My journey into care began at a young age, helping to care for my sister who has Down's syndrome. This early, personal experience taught me the importance of advocacy, compassion, and resilience — and ignited my lifelong passion for supporting people with additional needs so they can have opportunities and receive positive care experiences.

With over 18 years of experience in the Health and Social Care sector, I bring a wealth of knowledge, practical expertise, and leadership across a variety of settings and roles. I've supported individuals from diverse backgrounds, including those with autism, learning disabilities, acquired brain injuries, adverse childhood experiences, and complex behaviours. My approach is always person-centred, adaptable, and grounded in ongoing learning and reflective practice.

Throughout my career, I've proudly acted as a positive role model, consistently demonstrating best practice, integrity, and professionalism. I lead by example — with compassion, fairness, and consistency — while mentoring and guiding others to grow in confidence and competence. In leadership and management positions, I've successfully built cohesive, high-performing teams, fostering environments where both staff and service users feel empowered, valued, and supported.

I work collaboratively and openly, unafraid to raise concerns or initiate change when improvements are needed — particularly in reviewing and adapting care plans to ensure they remain effective, relevant, and fully responsive to the individual's needs. I believe in doing what's right, not just what's easy, and in upholding the highest standards of quality, dignity, and care.

I'm also passionate about education and creating opportunities for all. Whether through supporting access to learning pathways or building inclusive, enabling environments, I strive to help individuals develop their self-esteem, independence, and life skills, so they can achieve their full potential — regardless of challenges or background.

My leadership style is informed by therapeutic models such as DDP (Dyadic Developmental Psychotherapy and Parenting) and NMT (Neurosequential Model of Therapeutics), guiding me in delivering trauma-informed, compassionate care. I've led the expansion and enhancement of services for both children and adults, always tailoring support to promote their social, emotional, and behavioural management.

I remain fully committed to driving positive change, empowering others, and delivering the highest quality of care through collaboration, empathy, and strong values-based leadership and as a practitioner.

Overview

22
22
years of professional experience
7
7
years of post-secondary education

Work history

Home manager

The Gateshead group Ltd
Gloucester, Gloucestershire
10.2024 - 04.2025

Manage day-to-day operations of the children's home, ensuring compliance with Ofsted standards (children's homes regulations 2015) and safeguarding regulations, along with others. Led staff recruitment, training, and supervision while overseeing care planning and risk management for children. Prepared for inspections, maintained quality assurance, and managed budgets. Collaborated with external agencies to ensure the welfare and development of children, handling crisis situations and driving continuous improvement, gathered feedback and undertook quality assurance, promoted safeguarding through policy and procedures, rota management.

  • Provided overall direction and management for care service, and facility.
  • Evaluated impact of social care and identified opportunities to improve service.
  • Collaborated with health and welfare providers, boards and funding bodies on service provisions.

self employed courier

Yodel
Gloucester, Gloucestershire
09.2024 - 10.2024
  • Complied strictly with traffic regulations whilst on duty to maintain a clean driving record.
  • Conducted routine checks on vehicle, ensuring mechanical soundness.
  • Kept up-to-date records of mileage for fuel reimbursement purposes.
  • delivered parcels just while waiting to seek new employment to start

Ofsted registered children's home manager

Adamas House CIC
, Gloucestershire
05.2024 - 09.2024

Manage day-to-day operations of the children's home, ensuring compliance with Ofsted standards (children's homes regulations 2015) and safeguarding regulations, along with others. Led staff recruitment, training, and supervision while overseeing care planning and risk management for children. Prepared for inspections, maintained quality assurance, and managed budgets. Collaborated with external agencies to ensure the welfare and development of children, handling crisis situations and driving continuous improvement, gathered feedback and undertook quality assurance, promoted safeguarding through policy and procedures, rota management.

  • Provided overall direction and management for care service, and facility.
  • Evaluated impact of social care and identified opportunities to improve service.
  • Collaborated with health and welfare providers, boards and funding bodies on service provisions.

registering children's home manager

Streetzahead - new aspirations
Gloucester, Gloucestershire
04.2023 - 05.2024

As a manager, implemented safeguarding policies in supported living and childcare settings to enhance protection for individuals with complex needs. Oversaw budget management and expenditures, staff scheduling, and recruitment to ensure high-quality care and service delivery. Fostered a positive culture where staff worked collaboratively to role model positive parenting approaches for the children in our care. Managed health and safety protocols to ensure a safe environment for both staff and children. Continuously assessed care standards, ensuring compliance with regulatory frameworks and promoting strategic growth. Recruited and trained staff to address complex care needs, maintain a safe and hygienic environment, and deliver effective interventions for challenging behaviours. Collaborated closely with social workers, CAMHS, YOT, and youth services to provide holistic, multi-agency care, ensuring positive outcomes for children and young people. Partnered with families and support networks to develop individualized care plans and maintained detailed case records."

Homes Manager / quality assurance manager

Novalis trust / Cotswold chine school
Stroud, Gloucestershire
11.2020 - 07.2023

As a Home Manager within a residential Special Educational Needs (SEN) school, I effectively adapted my roles to manage daily operations while collaborating closely with the wider internal team. I ensured compliance with the Children's Care Homes Regulations 2015 and implemented child-centered placement plans. My responsibilities included conducting quality assurance audits, identifying trends, and promoting positive change through multidisciplinary collaboration. I oversaw staff supervision and professional development, maintained individual care plans, and reported on residents' progress. I also ensured adherence to safeguarding procedures, facilitated activity planning, and integrated therapeutic practices. My leadership fostered cohesive teamwork, supported smooth transitions for new residents, and promoted a culture of reflective and high-quality practice through training sessions.

Team Manager

Pobl - but was TUPE to Voyage care
Gloucester, Gloucestershire
03.2018 - 11.2020

Managed large staff team, scheduled work, and led meetings to achieve
targets. Upheld ethical behavior, developed new services, and ensured
regulatory compliance. Mentored new members for optimal productivity.
Improved service procedures and customer satisfaction. Managed
environmental risks and resolved complex issues effectively, ensuring
effective management of services to maintain a high standard of service for users.

Service manager

Your Lifestyle
Gloucester, Gloucestershire
06.2017 - 03.2018

In my role, I manage supported living services and staff, ensuring compliance with care standards and regulations. I organize staff training to meet legal requirements and lead a large staff team, ensuring clear communication. update service plans, conduct audits, and investigate concerns to oversee staff development and performance. I also facilitate communication with external professionals, advocate for service users' needs, and promote a person-centred approach while ensuring safeguarding. Additionally, supervise staff, address HR issues, and manage operational health and safety, while also engaging in continual professional development and collaborating to improve service operations

Deputy service manager

Your Lifestyle
Gloucester, Gloucestershire
01.2015 - 06.2017

To support the manager with the day to day running of the services
Manage a staff team and support/mentor them to carry out their duties
Rota's, day to day stuff, safeguarding, meetings, supervisions, team
meetings, meet other professionals e.g Doctors, police, social workers etc
Recruitment of staff, support individuals to meet there needs, health and
safety, update support plans/risk assessments, identify training needs of
staff, follow company policy and regulations

Bank support worker

Lifeways
Stroud / Tewkesbury, Gloucestershire
06.2015 - 01.2017

Support worker for residential home for adults with complex needs, supported as bank for a few years

Support worker / Team leader

Lifeways
stroud and Tewkesbury, Gloucestershire
01.2011 - 07.2015

Lead a team of support workers ensure day to day running of home
Ensure service users' needs are met and that staff are following support
plans/risk assessments, arrange activities, managing service finances,
ensure health and safety checks, support service users and staff
Rota's, day to day stuff, safeguarding, meetings, supervisions, team
meetings, meet other professionals e.g Doctors, police, social workers etc
Recruitment of staff, support individuals to meet there needs, health and
safety, update support plans/risk assessments, identify training needs of
staff, follow company policy and regulations ETC

Community care worker

Somerset Care
Stonehouse, Gloucestershire
12.2010 - 04.2011

Homecare and nursing homes Home care - personal care, medication, moving and handling, cooking, cleaning, day to day support, ensuring people are safe and well, supporting wellbeing.

Community care worker

Network health care ltd
Dursley, Gloucestershire
03.2009 - 12.2010

Homecare and nursing homes
Home care - personal care, medication, moving and handling, cooking,
cleaning, day to day support, ensuring people are safe and well, support to Meet needs of clients following care plans/risk assessments, Ensure infection control was followed at all time

Projectionist

Apollo cinemas
Stroud, Gloucestershire
02.2005 - 12.2010
  • Operated digital projectors with proficiency, delivering high quality visuals at all times.
  • Maintained optimal film viewing experience by ensuring correct focus and sound levels.
  • Provided technical troubleshooting for various projector issues, ensuring smooth film screenings.
  • Maintained clean and safe environment in projection booth to prevent accidents.

Community care worker

Somerset Care
Stonehouse, Gloucestershire
07.2007 - 03.2009
  • Respected cultural beliefs and practices whilst delivering personalised care services.
  • Administered medication, enhancing health status of patients.
  • Maintained cleanliness and orderliness of patient homes for a healthier living environment.
  • Prepared nutritious meals for improved physical health of clients.
  • Assisted with daily living activities to improve quality of life.
  • Developed strong rapport with patients, fostering trust and cooperation in care plans.
  • Monitored patient condition, timely reporting changes to healthcare professionals.

Painter and Decorator apprentice

M baker and Sons
Stroud, Gloucestershire
09.2003 - 02.2005
  • Applied primer coats effectively to ensure vibrant final colour pay-off.
  • Improved property aesthetics through careful selection of colours and designs.
  • Completed specialist finishes such as marbling or graining, adding character to spaces.
  • Adhered strictly to health and safety regulations throughout all tasks undertaken.

Education

NVQ Level 5 - Children and young peoples services leadership and management

Ofqual
01.2017 - 08.2019

Certificate of Higher Education - health and social care children and Adults

City and Guilds
Gloucester, Gloucestershire
01.2014 - 10.2015

NVQ Level 3 - health and social care children, young people and Adults

City and Guilds
Gloucester, Gloucestershire
01.2014 - 08.2015

NVQ Level 4 - Trauma Informed care

Ofqual
02.2018 - 03.2019

Skills

  • Proven team leadership and staff supervision abilities
  • Strategic workforce planning and visible leadership
  • Effective people management, including disciplinary procedures and appraisals
  • Experienced in budget and facilities management
  • Skilled in recruitment, hiring practices, and absence management
  • Strong performance evaluation and conflict resolution capabilities
  • Crisis intervention and policy development experience
  • Ability to identify opportunities and drive compliance with a strategic mindset
  • Extensive experience in training programme development and delivery
  • Proficient in mentoring, coaching, and upskilling team members
  • Expert in SMART goal setting and workforce development strategies
  • Skilled in Dyadic developmental psychotherapies and parenting support
  • Confident advising colleagues on procedures and professional growth
  • Exceptional communication and interpersonal skills
  • Strong team collaboration and relationship-building across multi-agency settings
  • Experienced in promoting social care and diversity awareness
  • Adept at team building and fostering inclusive environments
  • Highly organized with excellent administrative and computer skills
  • Skilled in care and rota planning, report writing, and reviewing
  • Competent in monthly management reporting (KPIs and Annex A’s)
  • Analytical thinker with a strategic approach to problem-solving and data analysis
  • Proficient in Microsoft Office and various digital systems
  • Adaptable, quick learner, and flexible under pressure
  • Experienced in auditing and quality assurance practices
  • In-depth knowledge of CQC regulations and Children’s Homes Regulations
  • Understanding of the Care Act, Children’s Act, and Health and Social Care Act 2008, mental capacity act and Deprivation of liberty safeguards
  • Residents' rights protection either Children or Adults
  • Strong grasp of safeguarding protocols for children and vulnerable adults
  • Skilled in incident reporting, medication administration, and service monitoring
  • Committed to maintaining high standards in care and regulatory compliance
  • Strong background in residential home and supported living management
  • Specialized knowledge in dementia care and holistic support approaches along with other Sanctuary models
  • Trained in advanced first aid and medication administration
  • Knowledgeable in health and safety
  • Committed to empathy-driven, person-centred care and management
  • Awareness of patient confidentiality, personal data protection, and care ethics

Timeline

Home manager

The Gateshead group Ltd
10.2024 - 04.2025

self employed courier

Yodel
09.2024 - 10.2024

Ofsted registered children's home manager

Adamas House CIC
05.2024 - 09.2024

registering children's home manager

Streetzahead - new aspirations
04.2023 - 05.2024

Homes Manager / quality assurance manager

Novalis trust / Cotswold chine school
11.2020 - 07.2023

Team Manager

Pobl - but was TUPE to Voyage care
03.2018 - 11.2020

NVQ Level 4 - Trauma Informed care

Ofqual
02.2018 - 03.2019

Service manager

Your Lifestyle
06.2017 - 03.2018

NVQ Level 5 - Children and young peoples services leadership and management

Ofqual
01.2017 - 08.2019

Bank support worker

Lifeways
06.2015 - 01.2017

Deputy service manager

Your Lifestyle
01.2015 - 06.2017

Certificate of Higher Education - health and social care children and Adults

City and Guilds
01.2014 - 10.2015

NVQ Level 3 - health and social care children, young people and Adults

City and Guilds
01.2014 - 08.2015

Support worker / Team leader

Lifeways
01.2011 - 07.2015

Community care worker

Somerset Care
12.2010 - 04.2011

Community care worker

Network health care ltd
03.2009 - 12.2010

Community care worker

Somerset Care
07.2007 - 03.2009

Projectionist

Apollo cinemas
02.2005 - 12.2010

Painter and Decorator apprentice

M baker and Sons
09.2003 - 02.2005
Ellis O'Brien