Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Desmond Campbell

Thornton Heath,London

Summary

Highly skilled professional with a strong focus on resilience under pressure and goal setting and delivery. Demonstrates exceptional communication abilities, stress tolerance, and self-motivation. Proficient in computer literacy, timekeeping, and work prioritisation. Adept at stocking and replenishing, lifting and sorting, with a service-orientated approach. A dedicated team player committed to achieving career goals through continuous improvement and excellence in service.

Driven individual known for reliability and adaptability in diverse environments. Demonstrates strong analytical skills and excellent communication abilities. Ready to make significant impact in Multi-Drop delivery role. Organised and dependable individual with over 3yrs and 4 months of experience in Home Deliveries. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience
22
22
years of post-secondary education

Work History

Home delivery driver

Sainsbury's
Wandsworth, London
08.2017 - 12.2020
  • Greeted and interacted with customers to deliver personalised experience.
  • Completed deliveries with smile and patient, personalised service.
  • Safely loaded and unloaded packages with zero material damage.
  • Maintained vehicle cleanliness for professional appearance.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Selected most appropriate route, accounting for weather and road closures.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Completed end-to-end deliveries by reaching assigned customers on time and delivering up-to 28 deliveries daily.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.

Warehouse fulfilment centre associate

Amazon
Dartford, Kent
09.2021 - Current
  • Maintained positive and professional demeanour under pressure, handling difficult situations with composure and tact.
  • Prioritised competing tasks and coordinated high-volume workload to meet business needs.
  • Carrying out fast-paced packing (over 300 hourly)
    in line with targets.
  • Responsible for carrying out duties such as:
    receiving and processing incoming stock and
    materials,
  • Overseeing packing and shipping of
    orders, and/or managing, retrieving, and
    organizing stock

Online Business, Self Employed.

Self Employed
Website, Online Business, London
12.2020 - Current
  • Handled customer queries about deliveries professionally and efficiently.
  • Built strong relationships with clients through excellent service, promoting over 10% repeat business.
  • Improved customer satisfaction with prompt and courteous services.
  • Supported customers with special requirements to enhance service.
  • Sorted packages for accurate delivery to correct addresses.
  • Ensured timely deliveries by following efficient routes and schedules.
  • Built and maintained strong working relationships with regular customers.

Education

CCNA Cisco Computer Networks - Computer Network Engineer

Lewisham College
London, England
04.2004 - 09.2026

Bachelor of Arts - Media Production Management

West Herts College, Watford Campus
Hertfordshire University
07.1996

Skills

  • Resilience under pressure
  • Goal setting and delivery
  • Communications
  • Stress tolerance
  • Stocking and replenishing
  • Self-motivation
  • Timekeeping
  • Computer literacy
  • Service-orientated
  • Work prioritisation
  • Lifting and sorting
  • Team player

Affiliations

  • I Like to keep fit, working out two times a week.
  • I like to play Table Tennis. I'm very good at playing the game and I play very often when ever I can.

Timeline

Warehouse fulfilment centre associate

Amazon
09.2021 - Current

Online Business, Self Employed.

Self Employed
12.2020 - Current

Home delivery driver

Sainsbury's
08.2017 - 12.2020

CCNA Cisco Computer Networks - Computer Network Engineer

Lewisham College
04.2004 - 09.2026

Bachelor of Arts - Media Production Management

West Herts College, Watford Campus

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Desmond Campbell