Jordan Davy

• Managed daily store operations to ensure smooth functioning and high customer satisfaction.
• Trained new staff on store policies and procedures to enhance team efficiency.
• Implemented effective merchandising strategies to maximise product visibility and sales.
• Coordinated delivery schedules to ensure timely and accurate order fulfilment.
• Operated from 08:30 to 18:30, loading van for deliveries, ensuring safe and secure transport.
• Reviewed paperwork to plan delivery routes, confirming items matched documentation.
• Provided exceptional customer service, assisting customers to maximise satisfaction.
• Conducted thorough van checks before departure and upon return at day's end.
• Maintained cleanliness and organisation of van daily for safety compliance.
• Executed deliveries with maximum efficiency while adhering to safe driving practices.
• Refuelled van as necessary, logging all receipts and maintaining accurate records.
• Assisted on shop floor with sales and customer inquiries, promoting positive experiences.

• Managed daily operations of retail environment ensuring high standards of customer service.
• Supervised staff performance and provided ongoing training to enhance team effectiveness.
• Implemented visual merchandising strategies to create an appealing shopping experience.
• Monitored inventory levels and coordinated stock replenishment to meet customer demand.
• Motivated and led team to achieve store objectives and tasks efficiently.
• Ensured adherence to health and safety procedures in warehouse operations.
• Conducted regular performance reviews, setting targets for improvement.
• Facilitated discussions on return-to-work forms to address absenteeism.
• Managed deliveries, verifying all items were accounted for upon arrival.
• Balanced tills and processed cash for bank deposits each morning.
• Provided exceptional customer service, resolving issues effectively.
• Communicated effectively with various teams to enhance collaboration throughout tenure at Coop.
• Experience of working on the tills, on shop floor filling shelves, and out back in the warehouse.
• Plenty of experience using IT Systems at work, checking stock reports and Cash reports, also with Microsoft Applications, such as Word, Excel etc.. due to many years of training in IT from school and college.

• Delivered groceries efficiently to customers' homes whilst ensuring adherence to health and safety regulations.
• Coordinated delivery schedules to optimise routes and minimise delays in service.
• Assisted in training new drivers on delivery processes and customer service standards.
• Maintained accurate records of deliveries and customer feedback to improve service quality.
• Delivered exceptional customer service while representing company values.
• Maintained punctuality to engage customers effectively during deliveries.
• Conducted thorough daily van checks to ensure safety and roadworthiness.
• Completed paperwork and filed delivery notes for accurate tracking of issues.
• Utilised HHT Guns for order verification and adjustments based on customer requests.
• Ensured van cleanliness and condition for optimal use by subsequent drivers.

• Led team in executing daily operations ensuring adherence to safety standards.
• Developed and implemented training programmes for new employees enhancing skills.
• Coordinated workflow processes to optimise efficiency and improve overall performance.
• Oversaw inventory management ensuring timely replenishment of necessary supplies.
• Planned and organised evening operations, allocating tasks to colleagues for optimal shop floor standards.
• Oversaw safe and correct unloading of deliveries using pump trucks, PPT equipment, and scissor lift.
• Allocated sufficient time frames to complete deliveries and maintain acceptable presentation standards.
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• Motivated and led team to achieve store objectives and complete assigned tasks.
• Ensured adherence to procedures and policies, including health and safety regulations in the warehouse.
• Conducted regular performance reviews, setting improvement targets and encouraging colleague feedback.
• Facilitated return-to-work discussions with absent colleagues, outlining consequences and necessary procedures.
• Managed customer interactions effectively, resolving issues with excellent communication skills.

• Managed team to ensure seamless operations and efficient workflow.
• Implemented strategic initiatives to improve customer satisfaction and retention.
• Mentored junior staff fostering professional growth and development.
• Developed and executed marketing strategies to align with company objectives.
• Managed and trained a team of 16 staff to uphold high standards.
• Oversaw opening and closing of store as key holder, ensuring operational compliance.
• Created weekly rotas for efficient staff scheduling.
• Conducted deliveries, performed temperature checks, and ensured product quality.
• Administered disciplinary actions for non-compliance with company policies.
• Maintained store standards and cleanliness at all times.
• Processed daily cash handling and banking tasks each morning and evening.

• Led team in executing operational strategies to enhance customer service and satisfaction.
• Streamlined inventory management processes ensuring efficient stock replenishment and minimising discrepancies.
• Developed training programmes for new staff members to improve performance and boost morale.
• Coordinated scheduling and resource allocation to optimise workflow and meet business demands.

Drove store performance and staff productivity to achieve weekly KPIs through daily targets and huddles.

Executed opening and closing procedures as keyholder, responding to alarm calls to ensure safety.

Conducted weekly fire tests to comply with health and safety regulations.

Ordered weekly change to maintain optimal cash levels in-store.

Completed daily inventory counts, including cycle counts, availability scans, and stock investigations.

Managed promotional changes and price adjustments daily, ensuring 100% accuracy and compliance with plans.

Filled out RTW Forms for absences and coordinated disciplinary actions with HR.

Trained new staff on sales techniques and health and safety protocols through structured presentations.

• Led cross-functional teams to enhance productivity and streamline operations.
• Developed and implemented training programmes to improve team skills and efficiency.
• Coordinated project timelines and resources to ensure timely completion of objectives.
• Managed team performance reviews and provided constructive feedback to enhance development.
• Motivated and led team to achieve all store objectives and tasks.
• Ensured adherence to health, safety, and legal procedures in warehouse operations.
• Conducted regular reviews to set improvement targets and gather feedback from colleagues.
• Facilitated discussions regarding return-to-work forms and absence procedures.
• Managed deliveries by verifying item counts and ensuring accurate loading onto shop floor.
• Balanced tills each morning, reconciling with back office systems before cash collection handover.
• Provided exceptional customer service, resolving issues effectively.
• Utilised IT systems for stock and cash reporting, alongside proficiency in Microsoft applications.