Desita Broderick
London
Summary
Offering strong interpersonal and communication skills with background in customer service and conflict resolution. Ready to use and develop analytical thinking, problem-solving, and client management skills in any role.
role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Very hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
26
26
years of professional experience
Work History
Benefits Expert
Credit Suisse
London
07.2022 - 12.2024
- Supporting UK Benefits Head and UK Pensions Head
- Assisted in on-going marketing and promotion of benefits throughout the benefit year (webinars, benefit roadshow, email communication)
- Annual benefit enrolment with co-ordination of portal text, checking requirement (process) documents, portal testing and delivering marketing roadshows/communication
- Owned and managed the invoice process including tracking and reconciliation ensuring payments are made to vendors on time and the accrual is accurate
- Updated pension/benefit wording on the UK intranet and internal letter templates (contracts, on boarding, off boarding and workforce data letters, policy documents)
HR Analyst ENO - IB EMEA
Credit Suisse
London
08.2020 - 07.2022
- Supporting IBCM and Global Markets
Background Screening Analyst AVP - Re-screening and Senior Manager Certification Regime
Credit Suisse
London
10.2016 - 08.2020
- Supporting EMEA Background Screening Head
Customer Assistant
Tesco Metro
London
08.1998 - 09.2019
- Providing first class customer service
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Bank Administrator
Central & North West London NHS Foundation Trust
06.2016 - 09.2016
- DBS criminal record Project
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Background Screening Analyst
Credit Suisse (via Adecco)
London
04.2015 - 03.2016
Background Screening Analyst
Credit Suisse (via Adecco)
London
10.2013 - 12.2014
Business Relationship Manager
SterlingBackcheck (Formerly Control Risks)
London
07.2011 - 06.2013
- Partnering with individual clients to achieve business objectives
Client Care Team Leader
SterlingBackcheck (Formerly Control Risks)
London
03.2008 - 03.2011
- Managing Client Service Team and client accounts
Client Care Representative
SterlingBackcheck (Formerly Control Risks)
London
01.2007 - 03.2008
Researcher
SterlingBackcheck (Formerly Control Risks)
London
06.2006 - 01.2007
Education
3 A-Levels -
St Charles Catholic Sixth Form College
BA Hons Business Administration - Business Studies
South Bank University
/2004 - 07/2004
Skills
- Able to work effectively as part of a team and independently using initiative Ability to communicate effectively throughout all levels of the organisation and develop and maintain positive relationships with third parties and vendors Highly organised, able to work under pressure and to successfully prioritise tasks Proficient in Microsoft Word/Excel/PowerPoint
Additional work
- 2002, 2006, Brent Youth Services, London, Voluntary - S.U.P.A (Summer University Progress in Action)
- 2004, 2006, Brent Youth Services, London, Part Time - Youth Worker for Brent Community Friends
- 07/01/13, 08/31/13, Brent Youth Services, London, Part Time - Tutor for Brent in Summer
- 09/01/13, Present, Brent Youth Services, London, Part Time - Tutor
Timeline
Benefits Expert
Credit Suisse
07.2022 - 12.2024
HR Analyst ENO - IB EMEA
Credit Suisse
08.2020 - 07.2022
Background Screening Analyst AVP - Re-screening and Senior Manager Certification Regime
Credit Suisse
10.2016 - 08.2020
Bank Administrator
Central & North West London NHS Foundation Trust
06.2016 - 09.2016
Background Screening Analyst
Credit Suisse (via Adecco)
04.2015 - 03.2016
Background Screening Analyst
Credit Suisse (via Adecco)
10.2013 - 12.2014
Business Relationship Manager
SterlingBackcheck (Formerly Control Risks)
07.2011 - 06.2013
Client Care Team Leader
SterlingBackcheck (Formerly Control Risks)
03.2008 - 03.2011
Client Care Representative
SterlingBackcheck (Formerly Control Risks)
01.2007 - 03.2008
Researcher
SterlingBackcheck (Formerly Control Risks)
06.2006 - 01.2007
Customer Assistant
Tesco Metro
08.1998 - 09.2019
3 A-Levels -
St Charles Catholic Sixth Form College
BA Hons Business Administration - Business Studies
South Bank University
/2004 - 07/2004
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