Desiana Kaso
England Nottingham
Summary
Dedicated customer advisor with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Customer advisor boots
Boots company
England Nottingham, England
2023.10 - Current
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Consistently exceeded performance targets and ranked among the top performers within the team.
- Recognized as one of the top-performing mail handlers in the team.
- Demonstrated performance above the expected standard for a Performance Advisor role.
- Managed over 80 customer calls per day.
- Managed customer enquires via email , handling 80-100 emails per day while maintaining service level targets.
Lieu Investigation
Boots Head Office
Nottingham
2026.06 - 2026.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with Lieu investigation team , completed 2-4 reports per day.
Tailoring
Self employed as tailor
Nottingham, England
2019.01 - 2022.12
- Worked collaboratively with customers to create bespoke garment designs to detailed briefs.
- Actively listened to customers to fully understand requests and address concerns.
- Increased sales by 10%
Customer Service Manager
Vodafone Italy
Tirana , Albania
2013.09 - 2015.09
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Collaborated with third-party vendors to enhance customer experience.
- Demonstrated leadership skills in managing diverse teams.
- Managed challenging situations to ensure customer satisfaction.
- Resolved complaints efficiently, fostering customer loyalty.
- Collaborated closely with sales team, aligning marketing objectives with sales goals.
- Manager over 100 customer calls per day
Education
A-Levels -
Trinity college London
Birmingham, England 2021
Diploma of Higher Education - Teacher
Aleksander Xhuvani
Elbasan , Albania 2009.09 - 2012.06
Skills
- Communication skills
- Marketing
- Customer service
- Customer support
- Customer experience
- Telephone support
- Customer care
- Salesforce
- Data entry speed
- Patience under pressure
- Email correspondence
- Multitasking capability
Languages
Italian
Elementary
Albanian
Intermediate
English
Intermediate
Timeline
Lieu Investigation
Boots Head Office
2026.06 - 2026.06
Customer advisor boots
Boots company
2023.10 - Current
Tailoring
Self employed as tailor
2019.01 - 2022.12
Customer Service Manager
Vodafone Italy
2013.09 - 2015.09
Diploma of Higher Education - Teacher
Aleksander Xhuvani
2009.09 - 2012.06
A-Levels -
Trinity college London