Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Olivia Abberley

Olivia Abberley

East Kilbride,Lanarkshire

Summary

Dynamic and results-oriented professional with a BSc (Hons) in Coaching and extensive experience in leadership. Demonstrates a strong commitment to delivering exceptional experiences for colleagues, refined through a career in retail banking. Recognised for excellent communication and listening skills, and a professional demeanor that consistently leaves a positive impression.
Proven track record in team leadership, fostering a collaborative and high-performing environment. Skilled in mentoring and developing team members, driving engagement, and achieving collective goals. Adept at leveraging individual strengths to enhance team dynamics and deliver outstanding results.

As a dedicated Virgin Money ambassador, I am committed to advancing our culture, purpose, and values. I possess in-depth knowledge of our retail products, services, and digital tools, ensuring a comprehensive understanding of the business. My expertise in managing and communicating change effectively is complemented by a focus on aligning all activities with our Purpose Lens.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deputy Store Manager

Virgin Money
Hamilton, South Lanarkshire
03.2024 - Current
  • Co-lead 11 colleagues with team management and leadership capabilities that shine through and motivate the team around us, adding value on daily basis to team and store operations.
  • Demonstrates a clear and methodical approach, effectively managing complex issues with a solid understanding of bank policies and procedures, as well as a comprehensive knowledge of personal distribution products and services.
  • Completed the Operational Excellence Program with Virgin Money which focuses on continually improving our operations to achieve higher efficiency, quality, and customer satisfaction. Also, creating a culture where employees are empowered to identify and solve problems, leading to sustainable improvements in performance.
  • Became a complaint partner to support the area and enable colleagues to resolve complaints within our SLA to provide our customers a fair outcome

Supply Staff/Customer Consultant

Virgin Money
Hamilton, South Lanarkshire
08.2019 - 02.2024
  • Handling personal and corporate data to ensure safety of customers and the work place
  • Recording customer's vulnerabilities and providing solutions to provide them with a better banking experience
  • Understanding the FCA (Financial Conduct Authority), TCF (Treating
  • Customers Fairly), and KYC (Know Your Customer) principles and procedures
  • Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process

Education

BSc (Hons) - Sport Coaching: Health and Science

University of the West of Scotland
07.2023

Skills

  • Quantitative Research Methods
  • Data analysis
  • Commitment to Continuous Improvement
  • Excel/Word/PowerPoint
  • Problem Solving
  • Adaptability
  • Self-driven
  • Motivational Leadership
  • Coaching and Mentoring
  • Presenting and Facilitating

Certification

  • PVG registered in Scotland - Allows me to work with vulnerable adults and children without supervision

Timeline

Deputy Store Manager

Virgin Money
03.2024 - Current

Supply Staff/Customer Consultant

Virgin Money
08.2019 - 02.2024

BSc (Hons) - Sport Coaching: Health and Science

University of the West of Scotland
Olivia Abberley