Dennis Lim
Cambridge,Cambridgeshire
Summary
Motivated professional demonstrating strengths in patient care and teamwork across various roles. Adapts to changing needs through effective communication and collaboration with healthcare teams. Committed to delivering high-quality care and improving resident experiences through proactive engagement and support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Carer
Trust Homecare Solution Limited
Cambridge, United Kingdom
12.2023 - Current
- Administered medications to clients unable to self-administer.
- Administered prescribed medications to residents, adhering strictly to healthcare guidelines and documented all procedures accurately.
- Collaborated with families and healthcare providers to coordinate care, offering support and updates on residents' conditions.
- Monitored and ordered supplies, ensuring the availability of necessary medical equipment and personal care products.
- Organised schedules of medications, meals, medical appointments.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Engaged residents in meaningful conversations and activities, fostering a sense of community and belonging.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Managed emergencies calmly and effectively, using quick decision-making skills to efficiently rectify situations.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Upheld strict confidentiality regarding residents' personal and medical information, in line with data protection legislation.
- Aided clients with morning and evening routines to help establish independence and autonomy.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Assisted with patient dressing, undressing, washing and bathing.
- Collaborated with healthcare professionals to deliver integrated care services.
- Supported client mental health with reading, games and activities.
- Assisted in the implementation of care plans, tailored to individual needs.
- Assessed and updated care plans regularly, ensuring they accurately reflected residents' evolving needs and preferences.
- Maintained detailed health records to report on progress or decline.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Trained and mentored new, junior and relief carers to maintain continuity of care.
- Assisted in housekeeping tasks such as making beds, cleaning toilets, hoovering floors and dusting furniture.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Conducted risk assessments to identify potential hazards within the care setting.
- Implemented infection control measures, significantly reducing the incidence of communicable diseases within the care home.
- Closely monitored patients' vital signs, including blood pressure and heart rate.
- Cared for clients wounds with regular cleanings and dressing changes.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Engaged in respectful communication, respecting the dignity of those in care.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Led a team of junior carers, providing training and guidance to maintain high standards of care.
- Facilitated social activities, encouraging interaction and community within the care home.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Managed care staff training sessions, including first aid, updated policies, emergency management procedures and other topics as required.
- Maintained meticulous records of residents' progress, dietary requirements, and medication schedules, ensuring compliance with regulatory standards.
Customer Delivery Driver
Tesco Extra
Cambridge, United Kingdom
03.2023 - 11.2023
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Mapped out driving routes ahead of time to determine fastest route.
- Strived to make deliveries on time to meet schedule demands.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Maintained vehicle in optimum condition for safety and reliability.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- Completed daily pre-departure inspection checklist before every shift.
- Conducted daily vehicle checks to adhere to safety and maintenance standards, reporting any issues promptly.
- Notified management of vehicle safety concerns and issues.
- Assisted in loading and unloading goods, following proper manual handling techniques to prevent injuries.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
- Assisted clients in loading and unloading of heavy items from vehicles, maintaining excellent customer satisfaction.
- Managed returns and exchanges at the point of delivery, processing paperwork accurately and efficiently.
- Utilised problem-solving skills to address delivery discrepancies and route obstructions proactively.
- Determined optimum route to meet schedule targets and satisfy customers.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Drove motor vehicles safely and in line with UK Highway Code.
Shop Supervisor
OK BARGAINS LTD
Cambridge, United Kingdom
12.2019 - 03.2023
- Assist in developing business strategies to enhance customer base and increase store traffic.
- Support sales team by training, motivating, and providing constructive feedback.
- Ensure customer satisfaction through delivery of excellent service.
- Complete administrative tasks and uphold compliance with company policies and procedures.
- Maintain store condition and uphold visual merchandising standards.
- Report on buying trends and customer preferences.
- Propose ideas to expand market share.
- Conduct performance appraisals to identify training needs and career development opportunities.
- Address issues raised by staff or customers, including complaints and grievances.
- Exemplify high standards of behaviour and performance.
- Undertake additional supervisory duties as required.
Warehouse Operative
NHS Supply Chain (RE Resource Group)
Bury St. Edmunds, United Kingdom
03.2019 - 11.2019
- Assisted in reworking medical stocks.
- Packed items for dispatch.
- Picked orders efficiently.
- Supported stock replenishment efforts.
- Maintained stock control processes.
- Conducted health and safety checks.
Storeman
Gonville and Caius College
Cambridge, United Kingdom
10.2018 - 03.2019
- Assisted with collating and processing order sheets for incoming and outgoing goods.
- Ensured accuracy and quality of all goods was first class.
- Helped with loading and unloading delivery vehicles.
- Supported communication with transport companies regarding timeframes and deadlines.
- Participated in picking and packing processes.
- Checked that all stock was labelled and stored correctly.
- Conducted health and safety checks.
Customer Service Relations Supervisor
SMIC
Davao City, Philippines
11.2016 - 03.2018
- Oversaw security and safety operations of mall to ensure a secure environment for customers and staff.
- Conducted covert investigations to uncover illicit activities within company premises.
- Facilitated orientation for new employees on job duties and section procedures.
- Cultivated a positive work environment to enhance employee morale and uphold discipline.
- Trained employees on job responsibilities to enhance team performance and accountability.
- Optimised work schedules and directed personnel reshuffling to enhance operational efficiency.
- Oversaw attendance of subordinates and generated necessary violation reports.
- Delivered exceptional service to enhance customer satisfaction and loyalty.
- Addressed customer complaints regarding security and safety matters with urgency and attention to detail.
- Implemented comprehensive lost and found policy to ensure accountability and streamline recovery processes.
- Enforced compliance with organisational policies and regulations to maintain workplace integrity.
- Supervised security escort services during cash transfers, ensuring safety and compliance with protocols.
Electrical Instrumentation Automation Planner
LafargeHolcim Philippines, Inc
Davao City, Philippines
10.2012 - 07.2016
- Prepared information and attended regular planning and progress meetings.
- Provided expert advice including daily, weekly or monthly schedule updates.
- Monitored project progress, making adjustments to schedules as necessary to maintain timelines.
- Conducted regular meetings with stakeholders to provide updates and gather feedback.
- Identified opportunities for process improvement and implemented changes to increase efficiency.
- Monitored and reported on project progress to clients and management to proactively address changes and minimise lost time and money.
- Established effective communication channels to keep all project participants well-informed.
- Prepared accurate budget forecasts and managed expenses to prevent cost overruns.
- Coordinated with cross-functional teams to facilitate seamless project execution.
- Analysed project requirements to identify potential risks and devised mitigation strategies.
- Delivered integration of project control procedures into project delivery processes.
- Managed resource allocation efficiently, ensuring optimal use of personnel and materials.
- Reviewed and approved project designs and plans, ensuring compliance with industry standards.
- Tracked and evaluated progress of live sites and pre-construction phases.
- Compiled comprehensive reports detailing project performance and milestones achieved.
Education
Bachelor of Science - Computer Engineering
AMA Computer College
Davao City, Philippines01-2024
Skills
- Patient care
- Medication administration
- Care plan development
- Emergency management
- Health documentation
- Team leadership
- Client relationship management
- Compliance adherence
- Risk assessment
Languages
English
Intermediate
B1
Certification
- Care Certificate (Careskills)
- Communication (Careskills)
- COSHH (Careskills)
- CYP Safeguarding Children and Young People (Careskills)
- Diabetes Awareness (Careskills)
- End of Life Care (Careskills)
- Equality, Diversity, Inclusion (Careskills)
- Falls Awareness (Careskills)
- Food Hygiene (Careskills)
- Health and Safety (Careskills)
- Infection Control (Careskills)
- Learning Disability (Careskills)
- Lone Working (Careskills)
- Medication Practice Lite (Careskills)
- Mental Capacity (Careskills)
- Motor Neurone Disease (Careskills)
- Moving and Handling (Careskills)
- Multiple Sclerosis (Careskills)
- Nutrition and Hydration (Careskills)
- Oral Care (Careskills)
- Parkinsons (Careskills)
- Person Centered Care (Careskills)
- Positive Behaviour Support (Careskills)
- Prevent Extremism and Radicalisation (Careskills)
- Professional Boundaries (Careskills)
- Resording Information (Careskills)
- RIDDOR (Careskills)
- Risk Assessment (Careskills)
- Safeguarding of Adults Lite (Careskills)
- Stroke Awareness (Careskills)
- The Oliver McGowan Mandatory Training
Interests
- Singing, which I use as a way to relax and uplift mood
- Regular fitness training, including running and home workouts, demonstrating discipline and consistency
- Cooking and meal planing, with a focus on healthy eating
Timeline
Senior Carer
Trust Homecare Solution Limited
12.2023 - Current
Customer Delivery Driver
Tesco Extra
03.2023 - 11.2023
Shop Supervisor
OK BARGAINS LTD
12.2019 - 03.2023
Warehouse Operative
NHS Supply Chain (RE Resource Group)
03.2019 - 11.2019
Storeman
Gonville and Caius College
10.2018 - 03.2019
Customer Service Relations Supervisor
SMIC
11.2016 - 03.2018
Electrical Instrumentation Automation Planner
LafargeHolcim Philippines, Inc
10.2012 - 07.2016
Bachelor of Science - Computer Engineering
AMA Computer College