Denisa Dumea
London,UK
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Enagic Distributor
Self employed
Remote
01.2024 - Current
- Developed strategy for social media marketing with cohesive messaging across multiple platforms.
- Wrote engaging, entertaining and informative media scripts for different uses.
Relationship Legal Jr Administrator
Intertrust Group by CSC
London
06.2023 - 01.2024
- Monitor, organise and work with data and sensitive information.
- Scheduled meetings, conferences and appointments.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport, efficient communication and smooth workflow.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Directed administrative team in high-quality clerical service delivery.
Office Administrative Assistant
The Cataract Centre Ltd
London
06.2022 - 06.2023
- Inform patients of their appointments
- Organise patients’ information according to the doctors’ instructions
- Managing appointments that satisfy patients’ requests and the company’s needs.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept and maintained accurate filing system for preservation of office information.
Centre Cluster Reservation Agent
DoubleTree by Hilton West End, London
London
09.2021 - 01.2022
- Provide support to the Reservations team for a cluster of 3 Central London properties
- Managed guests´ reservations successfully according to each hotel's characteristics
- Collaborated with the other departments to accomplish guests´ necessities and maintain an efficient, organised environment within the company
- Accurately achieved all responsibilities and tasks within my team according to the proposed targets
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Receptionist
The Cataract Centre Ltd
London
03.2021 - 09.2021
- Check-in patients for their appointments
- Schedule or reschedule appointments according to the doctor’s indications
- General office duties-photocopying, printing, etc.
Centre Cluster Reservation Agent
DoubleTree by Hilton West End, London
02.2020 - 07.2020
Reservations agent
DoubleTree by Hilton Westminster
London
03.2019 - 10.2019
- Dealt with high-volume calls and emails competently to meet service targets.
- Completed bookings and reservation amendments using hospitality property management software.
- Conducted calls professionally and politely to maintain excellent service standards.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Upsold guest experiences to maximise average booking value.
Receptionist
M by Montcalm, London
02.2019 - 05.2019
- Greet, register and assign rooms for hotel guests-customer service skill
- Handling credit cards and cash for guests´ accommodation- being responsible for monetary accuracy
- Developing customer service skills by being polite and always ready to manage requirements.
Education
Bachelor's degree in International Business Management - Business Management
Anglia Ruskin University
City of London 05.2020 - 12.2022
Master of Science - Geoinformation Technology and Cartography with Cadastral Elements
University of Bucharest
Romania 09.2016 - 06.2018
Bachelor's degree in Geography-Tourism - Geography
University of Bucharest
Romania 09.2013 - 06.2016
Skills
- Time management- Always prioritise responsibilities and tasks in an accurate order
- Effective and strong decision-making- Demonstrated when travelling to a new country
- Communication and Adaptability- Developing the ability to create a connection with persons of various cultural backgrounds and all ages
- Initiative- Always interested in activities that contribute to growth-professionally and personally
- Investigative-Making connections among actions can lead to the root of the issue
- Technical Skills- Good command of Microsoft Office tools
- Business administration- First Class Degree
- Attention to Detail- Working with card numbers
- Data Entry- Monitoring archived documents and Companies House Accounts deadlines
- Business correspondence- Converting message from the SPV to the specific person in charge
- Highly organised
- Meeting support
- Office administration
Affiliations
- Exercising, travelling, hiking, theatre, spirituality
Certification
Certificate of Achievement: Digital Skills- Accenture
Certificate of Achievement: Web Analytics- Accenture
Certificate of Completion: Learning Excel 2019- LinkedIn
Level 3 Admin, PA and Secretarial Diploma 2024- New Skills Academy
Languages
English
Upper intermediate
Spanish
Elementary
French
Elementary
Romanian
Advanced (C1)
Additional Experience
- Work Experience in the USA for two summers-2017 and 2018
- Internship- Holiday Inn Wembley, London [2016]
Timeline
Enagic Distributor
Self employed
01.2024 - Current
Relationship Legal Jr Administrator
Intertrust Group by CSC
06.2023 - 01.2024
Office Administrative Assistant
The Cataract Centre Ltd
06.2022 - 06.2023
Centre Cluster Reservation Agent
DoubleTree by Hilton West End, London
09.2021 - 01.2022
Receptionist
The Cataract Centre Ltd
03.2021 - 09.2021
Bachelor's degree in International Business Management - Business Management
Anglia Ruskin University
05.2020 - 12.2022
Centre Cluster Reservation Agent
DoubleTree by Hilton West End, London
02.2020 - 07.2020
Reservations agent
DoubleTree by Hilton Westminster
03.2019 - 10.2019
Receptionist
M by Montcalm, London
02.2019 - 05.2019
Master of Science - Geoinformation Technology and Cartography with Cadastral Elements
University of Bucharest
09.2016 - 06.2018
Bachelor's degree in Geography-Tourism - Geography
University of Bucharest
09.2013 - 06.2016
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