Demi Stephens-Donaghey
London,Islington
Summary
Enthusiastic and organized professional with strong communication skills across all levels. Committed to fostering a proactive work environment that enhances motivation and inspires team collaboration. Proven ability to increase operational efficiency and drive value in organizational processes.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Hotel manager
Travelodge
London Mile End
2025.09 - Current
- Led team to deliver exceptional customer service, boosting guest satisfaction and enhancing hotel reputation.
- Managed hotel restaurant operations, improving guest dining experience through menu development and staff training.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Ensured smooth daily operations during hotel refurbishment, maintaining a safe and welcoming environment for guests.
Hotel Manager
Travelodge
London Oval Cricket Ground
2025.02 - 2025.09
- Oversaw daily operations of hotel restaurant, ensuring smooth functioning and high-quality service.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Ensured pristine room conditions to enhance guest comfort.
- Led team to deliver exceptional customer service for enhanced reputation.
- Organised team responsibilities and developed shift schedules to ensure efficient operation.
-
Assistant hotel manger
Travelodge
London Oval Cricket Ground
2024.01 - 2025.02
- Improved guest relations by employing effective communication and resolving issues promptly.
- Maximised food and beverage sales through effective cross and up-selling.
- Trained new staff for enhanced service delivery.
- Delegated tasks to team members efficiently improving overall productivity.
- Enhanced team productivity through initiatives that fostered a positive work environment.
- Fostered a positive work environment, contributing to increased employee morale.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Assistant hotel manager
Travelodge
London Bethnal Green
2022.12 - 2024.01
- Contributed to budget planning, supporting financial stability of hotel.
- Trained new staff to improve service delivery standards.
- Improved guest relations with effective communication and problem-solving skills.
- Delegated duties among staff, enhancing daily operational efficiency.
- Oversee the overall operation of the hotel and ensure standards are maintained.
Supervisor
Travelodge
London City
2021.10 - 2022.12
- Trained new employees on company policies, procedures and work ethics.
- Delegated tasks to team members according to individual strengths
- Resolved customer complaints in a timely and professional manner.
- Answered customer questions and made product recommendations according to needs and preferences.
Bartender
Wetherspoons
London
2019.02 - 2021.10
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Coordinated with team members to deliver seamless service during peak periods.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Engaged guests in friendly conversation to enhance atmosphere and customer experience.
- Completed end-of-day cleanup to reset bar for next day.
Education
GCSEs -
Holloway Secondary school
09/2014 - 06/2019
Early years practitioner -Level 2
The college of harringey, enfield and north east london
09/2019 - 07/2020
Skills
- Beverage operations
- Staff management
- Staff recruitment
- Team training
- Adaptability
- Customer service
- Leadership skills
Certification
Personal License
Timeline
Hotel manager
Travelodge
2025.09 - Current
Hotel Manager
Travelodge
2025.02 - 2025.09
Assistant hotel manger
Travelodge
2024.01 - 2025.02
Assistant hotel manager
Travelodge
2022.12 - 2024.01
Supervisor
Travelodge
2021.10 - 2022.12
Bartender
Wetherspoons
2019.02 - 2021.10
GCSEs -
Holloway Secondary school
09/2014 - 06/2019
Early years practitioner -Level 2
The college of harringey, enfield and north east london
09/2019 - 07/2020