Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Demi Stephens-Donaghey

London,Islington

Summary

Enthusiastic and organized professional with strong communication skills across all levels. Committed to fostering a proactive work environment that enhances motivation and inspires team collaboration. Proven ability to increase operational efficiency and drive value in organizational processes.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Hotel manager

Travelodge
London Mile End
2025.09 - Current
  • Led team to deliver exceptional customer service, boosting guest satisfaction and enhancing hotel reputation.
  • Managed hotel restaurant operations, improving guest dining experience through menu development and staff training.
  • Responded promptly to customer complaints ensuring swift resolution and customer retention.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Ensured smooth daily operations during hotel refurbishment, maintaining a safe and welcoming environment for guests.

Hotel Manager

Travelodge
London Oval Cricket Ground
2025.02 - 2025.09
  • Oversaw daily operations of hotel restaurant, ensuring smooth functioning and high-quality service.
  • Responded promptly to customer complaints ensuring swift resolution and customer retention.
  • Ensured pristine room conditions to enhance guest comfort.
  • Led team to deliver exceptional customer service for enhanced reputation.
  • Organised team responsibilities and developed shift schedules to ensure efficient operation.

Assistant hotel manger

Travelodge
London Oval Cricket Ground
2024.01 - 2025.02
  • Improved guest relations by employing effective communication and resolving issues promptly.
  • Maximised food and beverage sales through effective cross and up-selling.
  • Trained new staff for enhanced service delivery.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Enhanced team productivity through initiatives that fostered a positive work environment.
  • Fostered a positive work environment, contributing to increased employee morale.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.

Assistant hotel manager

Travelodge
London Bethnal Green
2022.12 - 2024.01
  • Contributed to budget planning, supporting financial stability of hotel.
  • Trained new staff to improve service delivery standards.
  • Improved guest relations with effective communication and problem-solving skills.
  • Delegated duties among staff, enhancing daily operational efficiency.
  • Oversee the overall operation of the hotel and ensure standards are maintained.

Supervisor

Travelodge
London City
2021.10 - 2022.12
  • Trained new employees on company policies, procedures and work ethics.
  • Delegated tasks to team members according to individual strengths
  • Resolved customer complaints in a timely and professional manner.
  • Answered customer questions and made product recommendations according to needs and preferences.

Bartender

Wetherspoons
London
2019.02 - 2021.10
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Coordinated with team members to deliver seamless service during peak periods.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Engaged guests in friendly conversation to enhance atmosphere and customer experience.
  • Completed end-of-day cleanup to reset bar for next day.

Education

GCSEs -

Holloway Secondary school
09/2014 - 06/2019

Early years practitioner -Level 2

The college of harringey, enfield and north east london
09/2019 - 07/2020

Skills

  • Beverage operations
  • Staff management
  • Staff recruitment
  • Team training
  • Adaptability
  • Customer service
  • Leadership skills

Certification

Personal License

Timeline

Hotel manager

Travelodge
2025.09 - Current

Hotel Manager

Travelodge
2025.02 - 2025.09

Assistant hotel manger

Travelodge
2024.01 - 2025.02

Assistant hotel manager

Travelodge
2022.12 - 2024.01

Supervisor

Travelodge
2021.10 - 2022.12

Bartender

Wetherspoons
2019.02 - 2021.10

GCSEs -

Holloway Secondary school
09/2014 - 06/2019

Early years practitioner -Level 2

The college of harringey, enfield and north east london
09/2019 - 07/2020
Demi Stephens-Donaghey