Mark Cotman

Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.

• Improved customer service, quality assurance and service speed by developing and implementing effective solutions.
• Addressed and resolved guest complaints with empathy and efficiency, turning negative experiences into positive outcomes.
• Trained staff to deliver first-class service, resulting in exceptional customer feedback.
• Managed all aspects of the hotel
• Maintained strict security standards to protect guests, staff and property.
• Implemented health and safety protocols to comply with regulations and protect guests and staff.
• Managed inventory control for all hotel supplies, ensuring availability while minimising waste and excess expenditure.
• Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
• Monitored hotel market pricing and activity to remain competitive.
• Collaborated with local businesses to enhance entertainment and dining options for guests.