Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Delene Thompson

Health Psychology Graduate
London

Summary

Experienced Hospitality staff with over 6 years of experience in Hospitality and retail. Excellent reputation for resolving problems and improving customer satisfaction. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Overview

9
9
years of professional experience
11
11
years of post-secondary education

Work History

Hospitality Staff Member

Compass
London
01.2019 - Current


  • Providing an efficient, effective and high-quality hospitality service to customers
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Stored guest valuables in safe and individual boxes for security.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.

Teaching Assistant

Lyon Park primary School
London
09.2021 - 11.2021
  • Supported year 1 child with ASD and GDD
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Porter

Medirest
London
03.2020 - 05.2020
  • Transferring patients and moving beds
  • Collecting specimens and blood products
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.

Steward

Showsec
London
11.2017 - 01.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

Delaware North
London
05.2016 - 01.2019
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Team Member

McDonalds
London
12.2017 - 07.2018
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Sought out ways to go above and beyond job requirements.
  • Worked different stations to provide optimal coverage and meet production goals.

Sales assistant

Sports Direct
London
10.2015 - 01.2016
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Issued receipts and processed refunds, credits or exchanges.

Education

Master of Science - Health Psychology

Middlesex University
Hendon
05.2019 - 04.2021

Ba (Hons) - Psychology With Applied Forensic Investigation

University of West London
Ealing
09.2016 - 05.2019

City And Islington Sixth Form College
Islington
09.2014 - 07.2016

Alperton Community School
Wembley
09.2009 - 07.2014

Skills

    Microsoft Office packages and SPSS statistics

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Interests

Netball

Korean

Timeline

Teaching Assistant

Lyon Park primary School
09.2021 - 11.2021

Porter

Medirest
03.2020 - 05.2020

Master of Science - Health Psychology

Middlesex University
05.2019 - 04.2021

Hospitality Staff Member

Compass
01.2019 - Current

Team Member

McDonalds
12.2017 - 07.2018

Steward

Showsec
11.2017 - 01.2019

Ba (Hons) - Psychology With Applied Forensic Investigation

University of West London
09.2016 - 05.2019

Cashier

Delaware North
05.2016 - 01.2019

Sales assistant

Sports Direct
10.2015 - 01.2016

City And Islington Sixth Form College
09.2014 - 07.2016

Alperton Community School
09.2009 - 07.2014

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Delene ThompsonHealth Psychology Graduate