Summary
Overview
Work History
Education
Skills
Photography
reading
Timeline
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Chukwuebuka Okorie

Bradford,BRD

Summary

Detail-oriented and results-driven customer service professional with top-notch skills in customer relations, problem-solving, and record-keeping. Known for addressing service and product issues with a thorough and positive approach, emphasizing creative solutions to conflicts and complaints. Demonstrates a strong work ethic and creative ability, aiming for a career opportunity to fully utilize training and quick-thinking skills while contributing significantly to the employer's success. Results-driven individual with a focus on delivering exceptional customer support, adept at managing concerns and resolving conflicts to maximize satisfaction. Offers a robust background in customer relations and communication. Aspiring to leverage experience while seeking new challenges.

Overview

7
7
years of professional experience

Work History

Hospitality Staff Member

CP Staffing
11.2022 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and efficiently addressing their needs.
  • Maintained a clean and welcoming environment for all guests, ensuring positive reviews and return visits.
  • Improved teamwork and communication among staff members by actively participating in pre-shift meetings and offering constructive feedback.
  • Maintained a clean and safe work environment.
  • Displayed enthusiasm and promoted excellent service to customers.

Customer Service Representative

Bet9ja
07.2019 - 08.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online bets, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrator Assistant

Federal Inland Revenue Service
06.2017 - 01.2018
  • Increased efficiency in data entry tasks by implementing time-saving techniques and software tools.
  • Assisted in budget preparation and tracking expenses, contributing to more accurate financial management.
  • Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
  • Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
  • Aided in the development of office policies and procedures that led to increased productivity among staff members.
  • Composed, edited and prepared correspondence and other department documents.
  • Performed routine analysis and calculations to process data for internal reports.

Education

Master of Science - Digital And Strategic Marketing

University of Bradford
Bradford, United Kingdom
12.2023

Bachelor of Science - Hospitality And Tourism

Federal University of Agriculture Abeokuta
Ogun State Nigeria
03.2019

Skills

  • Interpersonal communication
  • Receptive to training
  • Strong Work Ethic
  • Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues
  • Proficient in Microsoft Office Suite (word, Excel, Powerpoint, Teams)
  • Report generation
  • Attention to detail
  • Problem-solving abilities
  • Positive attitude
  • Active listening
  • Empathy and understanding
  • Adaptability and flexibility

Photography

Passionate about photography, I enjoy capturing moments that tell a story. I am currently in the early stages of my journey as a beginner. my photographic skills reflect an attention to detail and a creative perspective. This hobby has honed my ability to observe and appreciate nuances, traits that contribute to my detail-oriented approach in professional settings.

reading

An avid reader, I am committed to continuous learning and self-improvement. Regularly delving into a variety of genres, I believe in the power of knowledge to broaden perspectives and enhance problem-solving skills. This passion for reading instills a curiosity that drives me to explore innovative solutions in my professional endeavors, making me adaptable and open-minded

Timeline

Hospitality Staff Member

CP Staffing
11.2022 - Current

Customer Service Representative

Bet9ja
07.2019 - 08.2022

Administrator Assistant

Federal Inland Revenue Service
06.2017 - 01.2018

Master of Science - Digital And Strategic Marketing

University of Bradford

Bachelor of Science - Hospitality And Tourism

Federal University of Agriculture Abeokuta

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Chukwuebuka Okorie