Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Timeline
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Delenda Mendes

Beccles,Suffolk

Summary

A customer-focused professional with experience in fast-paced retail and hospitality environments. Skilled at delivering high-quality beverages while managing front-of-house operations to enhance guest satisfaction and create welcoming atmospheres. Achieved Duke of Edinburgh Silver Award and is seeking to contribute to team success through effective teamwork and time management.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Front-of-House Team Member

Pinetree Bakery
Beccles
05.2025 - 08.2026
  • Delivers excellent customer service by warmly greeting customers and addressing their needs.
  • Masters the food and drink menu and crafts high-quality beverages under pressure.
  • Operates the point-of-sale system with 100% accuracy in card and cash transactions.
  • Maintains an organized shop floor, ensuring a welcoming environment for customers.
  • Mentored new trainees, contributing to improved staff retention.

Volunteer (Unpaid)

Big C Charity
Beccles
08.2024 - 08.2026
  • Collaborates with volunteers to streamline stock processing, minimising backlog in storage room.
  • Designs a creative store-front presentation that attracted public attention.
  • Organizes incoming book and CD donations by scanning for efficient storage.

Counter Assistant

Beccles Fish Bar
Beccles
07.2024 - 02.2025
  • Welcomed customers as first point of contact, managing long queues with composure to enhance overall customer experience.
  • Interpreted kitchen tickets accurately to prepare and pack food items efficiently during high-pressure periods, ensuring timely service.
  • Upheld strict food safety and hygiene standards consistently in busy evening rushes.
  • Collaborated with team members to streamline opening and closing procedures, contributing to smooth shop operations.

Cashier

Superfry
Beccles
01.2023 - 03.2023
  • Delivered exceptional customer service over telephone and in person during peak hours.
  • Addressed customer queries regarding home deliveries and menu with professionalism.
  • Coordinated customer orders with kitchen to enhance service speed and accuracy.

Education

A-levels - Biology, Chemistry, Maths

Sir John Leman Sixth Form
Beccles, Suffolk
08-2026

GCSEs - French, Spanish, Maths, History, Combined Science, English

Sir John Leman High School
Beccles, Suffolk
07-2024

Skills

  • Espresso & Milk Texturing
  • Food Safety & Hygiene Standards
  • POS Systems
  • Customer Engagement
  • Time Management
  • Adaptability
  • Teamwork
  • Communication

Languages

Spanish
French

Accomplishments

  • Mental Health and Wellbeing Director in Sixth Form Council
  • Duke of Edinburgh Silver Award
  • Duke of Edinburgh Bronze Award

Interests

  • Gym
  • Tennis
  • Reading
  • Volunteering

Timeline

Front-of-House Team Member

Pinetree Bakery
05.2025 - 08.2026

Volunteer (Unpaid)

Big C Charity
08.2024 - 08.2026

Counter Assistant

Beccles Fish Bar
07.2024 - 02.2025

Cashier

Superfry
01.2023 - 03.2023

A-levels - Biology, Chemistry, Maths

Sir John Leman Sixth Form

GCSEs - French, Spanish, Maths, History, Combined Science, English

Sir John Leman High School
Delenda Mendes