Ahriana Brennan
Strathaven
Summary
Dedicated individual with proven expertise in customer service and adeptness at handling multiple responsibilities in high-pressure settings. Excellent communication and problem-solving abilities contribute to positive customer experiences. Focused on driving customer satisfaction and optimizing service operations.
Overview
3
3
years of professional experience
Work history
Social Media & Front Desk Administrator
Larkhall Circuit International
Glasgow
2025.09 - 2025.12
- Directed day-to-day operations of social media platforms, creating event-focused content to bolster championships and arrive-and-drive activities.
- Produced marketing materials and devised copy for campaigns (e.g., vouchers, race rounds, standings, reminders), upholding brand integrity.
- Coordinated post scheduling and managed customer enquiries across DMs and email, providing clear, professional customer service.
- Coordinated weekend race operations on-site: front desk services, bookings inquiries, participant interactions, and general administration.
- Engaged with internal stakeholders, such as event lead and operations personnel, to ensure messaging, timings, and updates were confirmed.
- Executed processing and publication of championship updates (standings/points) while ensuring high accuracy and adherence to deadlines.
- Coordinated with photographers/videographers to acquire event imagery and ensure accurate crediting/tagging in published content.
- Upheld a tranquil, solutions-driven mindset throughout busy event phases and significant customer query influxes.
Barista & Waitress
Silverbirch Garden Centre
Crossford, South Lanarkshire
2025.01 - 2025.08
- Worked primarily as a barista, preparing a range of high-quality coffee drinks to professional standards.
- Completed formal barista training in espresso techniques, milk texturing, and latte art.
- Assisted with waitressing duties during peak hours, demonstrating adaptability and excellent customer interaction.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Managed high volume orders during peak hours maintaining quality of service.
Customer Assistant
Marks & Spencer Kingsgate
East Kilbride, South Lanarkshire
2024.06 - 2024.12
- Delivered outstanding customer service in a busy retail setting.
- Managed stock replenishment, maintained shop standards, and handled transactions.
- Monitored tills and implemented theft-prevention measures.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Stocked shelves regularly for easy access to products by customers.
- Operated till systems smoothly, streamlining check-out process for customers.
Sales Assistant
Hollow Wall Records
2022.10 - 2023.09
- Provided customer service in an independent retail store, assisting with product recommendations.
- Handled cash, processed transactions, and managed inventory.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
LLB - Law
Glasgow Caledonian University
Glasgow, Glasgow City Centre 2024.09 -
Strathaven Academy
Strathaven, South Lanarkshire 2018.08 - 6 2024
Skills
- Customer service across busy retail and hospitality environments
- Confident communication in person, by phone, and via email/DMs
- Cash handling, till operation, refunds/exchanges, and end-of-day procedures
- Barista skills: espresso-based drinks, milk texturing, speed and consistency
- Order accuracy and quality control under time pressure
- Upselling and product knowledge to increase basket spend
- Complaint handling and de-escalation with a solutions-focused approach
- Stock control: deliveries, replenishment, merchandising, and loss prevention awareness
- Strong attention to detail and reliability with routine procedures
- Teamwork and supporting colleagues during peak trading periods
- Social media content creation (Canva), scheduling, and brand-consistent copywriting
- Inbox management and responding to high volumes of customer enquiries
- Time management, shift prioritisation, and working to tight deadlines
- Adaptability: switching between front-of-house, back-of-house, and admin tasks
Accomplishments
- Raised £2,000 for Menopause Warriors charity through cycling events (2025).
Timeline
Social Media & Front Desk Administrator
Larkhall Circuit International
2025.09 - 2025.12
Barista & Waitress
Silverbirch Garden Centre
2025.01 - 2025.08
LLB - Law
Glasgow Caledonian University
2024.09 -
Customer Assistant
Marks & Spencer Kingsgate
2024.06 - 2024.12
Sales Assistant
Hollow Wall Records
2022.10 - 2023.09
Strathaven Academy
2018.08 - 6 2024