Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

DEEPA RAO

Chigwell,Essex

Summary

Detail-oriented professional with a strong foundation in time management and effective communication. Demonstrates exceptional telephone skills and organisational efficiency, ensuring confidentiality and discretion in all tasks. Proficient in Microsoft Office, with expertise in email organisation, multitasking, and prioritisation. Committed to enhancing team collaboration while pursuing opportunities for career growth in the field of finance and accounting.

Overview

2
2
years of professional experience

Work history

Patient Services Advisor

NHS England
Reading, Berkshire
07.2024 - 08.2025
  • Organised and Resolved complex clinical queries by utilising EMIS system expertise and having proficiency in Docman platform
  • Collaborated as a dependable team member in addressing urgent patient complaints
  • Executed administrative tasks including email management, sorting post with Excel, and filing discharge summaries
  • Managed 50 to 70 patient phone calls daily while overseeing patient check-in and check-out processes
  • Assumed higher responsibility by closing surgery each day, establishing trust with senior colleagues.

Customer sales advisor

Currys PC World
Reading, Berkshire
02.2024 - 04.2024
  • Cultivated strong customer relationships through comprehensive understanding of specific requirements.
  • Leveraged extensive product knowledge to deliver accurate consumer advice.
  • Monitored competitor activities and market trends to proactively adapt strategies.
  • Achieved high sales targets by effectively upselling additional products.
  • Addressed customer queries, bolstering brand reputation and trustworthiness.

Administrative assistant

NHS England
Barking, Barking and Dagenham
06.2023 - 09.2023
  • Expedited document filing system EMIS with a new, organised method.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Handled over 50 incoming calls for staff, answering questions, directing calls and documenting messages.
  • Updated EMIS database by inputting new patient contact information and confidential details
  • Maintained confidentiality at all times and acted professionally despite difficult situations
  • Used Excel to create patient questionnaires and created a result database including charts to indicate strengths and weaknesses of the surgery as a whole

Education

GCSEs - Triple Science, Religious Studies, French, Engineering,Geography,History

Westcliff High School For Girls
Southend on Sea
09/2015 - 05/2020

A-Levels - Economics,Chemistry,Maths

Westcliff High School For Girls
Southend-on-Sea
09/2020 - 06/2022

Bachelor of Science - Accounting and Finance

University of Reading
Reading
10/2023 -

Skills

  • Time management
  • Effective communication
  • Telephone skills
  • Organizational efficiency
  • Confidentiality and discretion
  • Microsoft Office proficiency
  • Email organization
  • Multitasking and prioritization
  • Team collaboration

Accomplishments

  • I accomplished the DofE bronze award by completing a 7 hour trek with several group members allowing me to obtain a strong sense of team collaboration, leadership and resilience throughout the journey.
  • Dance has also been my biggest passion since I was quite young and have achieved several ISTD certificates with intermediate being the highest; creating new choreographies enabled me to increase confidence and present without hesitation
  • Piano was also a hobby that I enjoyed and have learnt a lot from as I have improved in multitasking and working under high pressure allowing me to pass my ABRSM grade 6 piano and this inevitably made me proud.

References

Contact details for Western Elms Surgery - we.scripts@nhs.net

Contact details for Barking Medical Practice - barkingmedical.grouppractice@nhs.net

Contact details for Curry's PC world- customerservice@business.currys.co.uk

Timeline

Patient Services Advisor

NHS England
07.2024 - 08.2025

Customer sales advisor

Currys PC World
02.2024 - 04.2024

Administrative assistant

NHS England
06.2023 - 09.2023

GCSEs - Triple Science, Religious Studies, French, Engineering,Geography,History

Westcliff High School For Girls
09/2015 - 05/2020

A-Levels - Economics,Chemistry,Maths

Westcliff High School For Girls
09/2020 - 06/2022

Bachelor of Science - Accounting and Finance

University of Reading
10/2023 -

Similar Profiles

Create profile
DEEPA RAO