AGNES PATO
Summary
A fast learner, motivated, hardworking individual with a healthcare background and with extensive experience of working in the NHS and the private sector. Excellent communicator who is interested in people. Ready for a new chapter with new challenges.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work history
Patient Services Advisor
New Victoria Hospital, BUPA
Kingston upon Thames
2024.06 - 2025.09
- Providing an effective and professional Hospital and Outpatient Reception service to all patients, visitors, consultants, GPs, making sure it is a service of the highest possible standards at all times
- Delivering a high quality administration service including handling inquiries over the phone and via email
- Receiving and assisting all patients, consultants and visitors in a courteous and efficient manner
- Handling confidential patient information adhering to GDPR and New Victoria Hospital own policies
- Maintaining excellent communication at all times
- Ensuring a smooth running of outpatient clinics liaising with consultants and nursing staff
- Ensuring all payments are handled in accordance with hospital policy
- Keeping up to date on all mandatory and advised training
Imaging technician / Healthcare assistant / part time ward clerk
New Victoria Hospital
Kingston upon Thames
2019.09 - 2024.06
- Performing various clinical duties (taking observations, removing cannula, catheter, etc.)
- Handling enquires, complaints on the phone or in face to face
- Liaising with colleagues, higher management, consultants or outside partnering organisations in order to consistently provide a satisfying patient experience and smooth running of day to day business
- Taking the extra mile in patient care and customer service
Technical instructor / Physiotherapy Assistant
Guy`s and St Thomas NHS Trust
London
2016.04 - 2019.07
- Company Overview: (Progressed to multiple different positions at multiple locations within the organisation)
- Performing various clinical duties
- Upkeeping an up to date legal documentation on the Electronic Patient Record (EPR) system.
- Liaising and collaborating with patients from all walks of life, colleagues, management and outside organisations.
- (Progressed to multiple different positions at multiple locations within the organisation)
Live in Carer
Helping Hands Homecare
Alcester
2014.09 - 2016.03
- Assisting clients with independent living in their own home - driving, providing personal care, housework, etc.
Front of house staff member
Compass Group UK - Catering Company
London
2013.08 - 2014.08
- Ensuring a seamless and quality experience for the staff of Google in their own in-house restaurant
Front of house staff / Staff manager
Leon Restaurant
London
2012.09 - 2013.08
- Managing bookings, resolving customer issues, complaints
- Supervising staff personnel during shift of restaurant, handling staffing issues
Education
Physiotherapist -
University of Szeged
2005.01 - 2010.01
A-levels - Math, Biology, English, Hungarian Literature and Grammar
Verseghy Grammar School
1998.01 - 2002.01
Skills
- Fast learner
- Team player
- Excellent communicator
- People-person
- Motivated
- Enjoys learning new skills
- Strong verbal communication skills
- Strong written communication skills
- Attention to details
- Compassion
- Will to make a difference
Hobbies and interests
- Keen cyclist
- Interest in yoga and occasional running
- Enjoy the cinema, nature, hiking, socializing and a good book
- Biggest interest is psychology
Timeline
Patient Services Advisor
New Victoria Hospital, BUPA
2024.06 - 2025.09
Imaging technician / Healthcare assistant / part time ward clerk
New Victoria Hospital
2019.09 - 2024.06
Technical instructor / Physiotherapy Assistant
Guy`s and St Thomas NHS Trust
2016.04 - 2019.07
Live in Carer
Helping Hands Homecare
2014.09 - 2016.03
Front of house staff member
Compass Group UK - Catering Company
2013.08 - 2014.08
Front of house staff / Staff manager
Leon Restaurant
2012.09 - 2013.08
Physiotherapist -
University of Szeged
2005.01 - 2010.01
A-levels - Math, Biology, English, Hungarian Literature and Grammar
Verseghy Grammar School
1998.01 - 2002.01