Dee Reid
Edinburgh
Summary
I am a compassionate and resilient support worker with extensive experience in the third sector, providing holistic care to families, young people, and individuals with complex emotional, social, and physical needs. Skilled in person-centred support, client assessments, and partnership working with health and community services, I have supported people facing challenges such as depression, eating disorders, substance misuse, disabilities, and long-term health conditions.
Alongside my professional background, I bring lived experience of supporting close relatives with cancer, COPD, and heart failure, as well as my own journey through cervical cancer treatment. This unique combination of personal and professional experience has deepened my empathy and understanding of the challenges faced by individuals and families. It has also strengthened my commitment to empowering people to navigate services, access the right support, and improve their overall wellbeing.
Dedicated and adaptable, I thrive in challenging situations and remain focused on delivering compassionate care that enhances quality of life and supports people through difficult times.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Project worker
Space at The Broomhouse Hub
, Edinburgh
05.2024 - Current
- Ensured workflow continuity by delivering critical support during crises.
- Achieved project objectives within set timelines through a dedicated work ethic.
- Collaborated effectively with cross-functional teams to align on shared goals.
- Identified risks and developed proactive strategies for mitigation.
- Created tailored care plans focused on social and emotional well-being.
- Provided one-to-one assistance to young people and caregivers.
- Facilitated adult support by securing grants and offering referrals.
- Partnered with community organisations for holistic family support.
- Oversaw training sessions for new team members, promoting optimal productivity levels.
- Assisted in budgeting process to maximise resource allocation.
- Conducted regular meetings for transparent and efficient team collaboration.
- Utilised problem-solving skills to overcome project hurdles, achieving timely completion.
- Supported individuals in building social capital by re-engaging with education, training and positive activities.
- Recorded daily data in work logs and completed written reports detailing daily work performance.
Early Years Practitioner/Family Support Worker
Stepping Stones North Edinburgh
, Edinburgh
04.2022 - 05.2024
- Managed complex caseloads of vulnerable families through strategic prioritisation.
- Observed and documented child behaviour to identify developmental concerns.
- Provided advice on budget management to alleviate financial stress for households and apply for grants on families behalf.
- Provide advice and offer support with housing difficulties.
- Provide community-based programmes tailored to young parents within the North of Edinburgh.
- Support individuals and families to attend meetings and appointments such as CPM, LAAC meetings and GP appointments.
- Established trust with clients to facilitate effective communication and support.
- Collaborated with colleagues while preparing reports on each child's progress.
- Supported families navigating the welfare system, ensuring appropriate benefits were secured.
- Mentored parents in positive behaviour management techniques for their children.
- Provided written reports adhering to policy standards, aiding decision-making processes.
Pupil Support Officer
Edinburgh City Council
, Edinburgh
08.2016 - 05.2022
- Provided tailored support in nurseries, primary, and secondary educational settings.
- Developed individualised care plans for students with complex physical and cognitive needs.
- Created engaging classroom displays to stimulate student creativity and interest.
- Collaborated with professionals to address individual needs in enhanced support bases.
- Attended professional development sessions to adopt contemporary teaching methodologies.
- Built strong relationships with students, fostering personal growth and achievement.
- Utilised ICT tools to enhance interactive learning experiences in classrooms.
- Organised school events, showcasing student talents beyond academics.
Student Placement
The Princes Trust
Edinburgh
03.2012 - 06.2012
- Team Building
- Organising activities
- Fundraising
- Work placement at Smilechild Nursery - maintaining toys and play equipment
- Finding ways to stimulate children
- Prepare childrens meals
- Following and impliment the poliies and proedures set out by the nursery
- Coordination and planning activities
- Meeting with parents and encouraging their involvement in the aims of the nursery
Sales Assistant
Birthdays LTD
Edinburgh
02.2007 - 09.2008
- Take orders and deliveries for customers as well as ordering low stock items to keep store flowing and promote sales.
- I filled the card stands, products and plush, displaying creations (balloon / gift wrap and seasonal).
- Attending training and area management meetings. Doing stock take, till checks and refunds.
- Providing a friendly welcoming enviroment to all customer. Opening and closing the store as well as keeping the enviroment clean and tidy. Following health and safety proceedures.
Education
High School -
St Augustine's R.C. High School
07.2003 - 05.2007
Diploma of Higher Education - BA Honors Open Degree
The Open University
Edinburgh 10.2018 -
Scottish Qualifications Certificate - counselling
Cosca Counselling Module - Edinburgh College
Edinburgh 08.2022 - 06.2023
First aid Training: Shield Scotland
Edinburgh 06.2024 -
Drugs and substance abuse Training
Edinburgh 07.2024 -
PVG Signature training
Stirling 07.2024 -
Support and supervision course
Edinburgh 11.2024 -
Trauma skilled practice
Edinburgh 12.2022 -
Child Protection
Edinburgh 08.2024 -
Skills
- Dealing with vulnerable clients
- Client assessment capabilities
- resilience in difficult situations
- Person-centred care and holistic needs assessments
- Strong understanding of cancer and long-term conditions (professional and lived)
- Experience supporting people with mental health challenges, substance misuse, and disabilities
- Collaborative working with NHS, GPs, CAMHS, social work, police, and community support services
- Multi-agency referral experience, ensuring individuals have access to the right support
- Group facilitation and case management within family support services
- Empathetic communication and active listening
- Organised and resilient with strong attention to detail
- IT proficiency (Microsoft Office and software systems)
- Confidential and trustworthy in handling sensitive information
- Compassion, patience, and the ability to support people in complex emotional situations
Certification
- Introduction to creche work, 01/01/12
- Introduction to counselling, 09/01/12
- SVQ3 social services children and young people award, 2013-2015
- Disability Awareness Young people and Substances
- Emergency First Aid Energy Club (representative)
- SVQ2 children's care, learning and development
- Inclusive play, Introduction to sign language, Social stories and comic strips, Understanding Autism, Understanding challenging behaviour, Child protection
Timeline
Support and supervision course
11.2024 -
Child Protection
08.2024 -
Drugs and substance abuse Training
07.2024 -
PVG Signature training
07.2024 -
First aid Training: Shield Scotland
06.2024 -
Project worker
Space at The Broomhouse Hub
05.2024 - Current
Trauma skilled practice
12.2022 -
Scottish Qualifications Certificate - counselling
Cosca Counselling Module - Edinburgh College
08.2022 - 06.2023
Early Years Practitioner/Family Support Worker
Stepping Stones North Edinburgh
04.2022 - 05.2024
Diploma of Higher Education - BA Honors Open Degree
The Open University
10.2018 -
Pupil Support Officer
Edinburgh City Council
08.2016 - 05.2022
Student Placement
The Princes Trust
03.2012 - 06.2012
Sales Assistant
Birthdays LTD
02.2007 - 09.2008
High School -
St Augustine's R.C. High School
07.2003 - 05.2007
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