Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Timeline
Generic

Declan Colyer

Stainforth,Doncaster

Summary

An energetic, ambitious person who has developed a mature & responsible approach to any task that I undertake, or situation that I am presented with. Experienced and skilled Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Seeks solutions to problems and applies extensive analytical knowledge to findings.


Motivated retail professional with strong sales, customer service and problem-solving abilities. Able to learn new information quickly to maximise contributions and respond to changing customer preferences. Desire to apply expertise to new role with Ryanair and make lasting positive impact on business operations.


Overview

8
8
years of professional experience

Work history

Shift manager

McDonald's
Doncaster
01.2024 - Current
  • Kept employees operating productively to meet business and customer needs.
  • Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Completed comprehensive shift reports to support seamless handovers.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Trained and mentored new employees to maximise team performance.
  • Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
  • Evaluated team outputs and delivered constructive feedback to aid professional development.
  • Resolved customer complaints promptly to maintain high service standards.
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Oversaw cash management processes, ensured accuracy at end of each shift.

Visual merchandiser

JD Sports
Sheffield
03.2022 - 12.2025
  • Ensured timely execution of seasonal changes to maintain freshness of displays.
  • Utilised knowledge of current fashion trends for effective visual merchandising.
  • Developed innovative window displays to enhance customer engagement.
  • Managed visual elements during store promotions for maximum impact.
  • Created visually appealing product arrangements, increasing store desirability.
  • Set up and monitor in-store promotions through the use of POS.
  • Following a weekly visual merchandising brief and applying this in store.
  • Attract, engage and motivate customer into making purchases by using the most advanced visual techniques.
  • Ensure that mannequins, displays, and windows are alternated through the seasons and the events of the retail calendar.

Warehouse operator

Amazon
Doncaster
10.2021 - 03.2022
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained clean, safe and orderly warehouse space.
  • Completed work following safety rules for best working practices.
  • Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Communicated clearly and positively with co-workers and management.

Retail Sales Assistant

JD Sports
Sheffield
12.2019 - 09.2021
  • Received, processed, and organised deliveries
  • Performed opening/closing duties such as cleaning windows, mopping floors, sanitising tills and sweeping
  • Addressed and resolved complex customer complaints in a calm, efficient and friendly manner
  • Maintained excellent standards of visual merchandising by keeping the store clean, organised and appealing to the eye of customers
  • Working in a fast environment while maintaining high standards of customer service
  • Made sure the stockroom was replenished and kept tidy at all times
  • Communicated clearly and positively with co-workers and management
  • Training up new staff members
  • Putting tills in on a morning and cashing up when closed.
  • Processed transactions at the till, ensuring accurate handling of cash and card payments.
  • Performed regular price checks for accurate labeling on shop floor.

Crew Trainer

McDonalds
Doncaster
04.2018 - 11.2019
  • Greeted incoming customers with positive attitude and friendly service
  • Worked alongside junior employees to improve performance, food safety and customer service
  • Provided training on a variety of customer-based issues including handling complaints, aggression, and assisting customers with special needs
  • Communicated clearly and positively with co-workers and management
  • Took initiative to find extra tasks when scheduled duties were completed
  • Connecting well with the customers, giving them the best care of what they need
  • Instructed new team members on correct procedures for all areas of operations.

Christmas Sales Assistant

Lush Cosmetics
Doncaster
11.2017 - 01.2018
  • Collected, opened, and stacked new products during open hours when products needed restocking
  • Independently prioritised and managed daily tasks
  • Making sure all shelves were stacked adequately for customers
  • Providing great customer service and greeting customers into the store
  • Giving customers advice on our products and recommended the best products for their skin
  • Dealt with deliveries.

Education

GCSE English Language -

Armthorpe Academy
Doncaster

GCSE English Literature -

Armthorpe Academy
Doncaster

GCSE Mathematics -

Armthorpe Academy
Doncaster

GCSE SCIENCE -

Armthorpe Academy
Doncaster

GCSE DRAMA -

Armthorpe Academy
Doncaster

GCSE PE -

Armthorpe Academy
Doncaster

BTEC DANCE -

Armthorpe Academy
Doncaster

Skills

  • Customer service
  • Leadership
  • Staff motivation
  • Team Work
  • Efficient and proactive
  • Flexible
  • Supportive
  • Staff supervision

Custom

  • Lush, Doncaster, Kim Chrimes, 01302 327724
  • JD Sports, Millie Hughes, 07904 241482

Accomplishments

  • Manager of the Month
  • Employee of the Quarter
  • Crew Trainer of the Year
  • Breaking old and achieving new sale records

Timeline

Shift manager

McDonald's
01.2024 - Current

Visual merchandiser

JD Sports
03.2022 - 12.2025

Warehouse operator

Amazon
10.2021 - 03.2022

Retail Sales Assistant

JD Sports
12.2019 - 09.2021

Crew Trainer

McDonalds
04.2018 - 11.2019

Christmas Sales Assistant

Lush Cosmetics
11.2017 - 01.2018

GCSE English Language -

Armthorpe Academy

GCSE English Literature -

Armthorpe Academy

GCSE Mathematics -

Armthorpe Academy

GCSE SCIENCE -

Armthorpe Academy

GCSE DRAMA -

Armthorpe Academy

GCSE PE -

Armthorpe Academy

BTEC DANCE -

Armthorpe Academy

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Declan Colyer