Debra-Lee Riddle
Harlow,Essex
Summary
Attentive administrative professional skilled in customer service and clerical support. Experienced as public face of office and in supporting internal workings of a Receptionist environment.
Quick to pick up new skills.
Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in data entry and database administration.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
23
23
years of professional experience
Work history
Administrator
NUCO SOLUTIONS
Loughton, Essex
2013.01 - 2024.02
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Responded promptly to phone and email inquiries.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Arranged filing systems for easy use and retrieval by personnel.
- Coordinated travel arrangements and logistics for team members.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Photocopied, laminated and bound documents to support meeting preparation.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Managed office supplies and inventory for day-to-day operations.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Opened and routed business parcels and letters.
- Coordinated appointment scheduling, optimising use of office resources.
Director
Sunset Solarium
Hoddesdon, Hertfordshire
2001.03 - 2010.10
- Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Maintained customer details in database to facilitate simplified communications including email marketing and advertising.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Enforced service standards to maintain establishment reputation for excellence.
- Strategically recruited and trained staff members to successfully manage store operations and generate sales.
- Delivered front of house duties with warm and professional manner.
- Acted as first point of contact for wide range of personnel.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Maintained reception area stock of important forms and brochures.
- Kept reception area clean and neat to give visitors positive impression of the company.
Education
GCSEs - Maths, English Language, English Lit, History, Geography, Art, Food Technology
Turnford School
Turnford 09/1992 - 06/1998
Skills
- Customer-service orientated
- Attention to detail
- Multitasking and prioritisation
- Mail handling
- Switchboard operating
- Organised and reliable
- Database administration
- Email management
- Punctual
- Data entry
- Professional and smart presentation
- Customer service
- Telephone skills
Timeline
Administrator
NUCO SOLUTIONS
2013.01 - 2024.02
Director
Sunset Solarium
2001.03 - 2010.10
GCSEs - Maths, English Language, English Lit, History, Geography, Art, Food Technology
Turnford School
09/1992 - 06/1998