Clare Rooney
Administrator
Dundee,Dundee City
Summary
Organised and dependable Administrator with over 10 years of administration experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Administrator
Relationships Scotland FM Tayside and Fife
Dundee
05.2021 - 02.2024
- I was solely responsible for providing support to the Administration Manager and other employees and Board of Trustees as appropriate and agreed
- General office duties including word-processing, typing, photocopying, filing and mailing
- Responding to initial enquiries by telephone, via email or any other means
- Maintaining the office diaries both online and in hard copy format
- Setting up appointments with clients and Practitioners either face to face or online
- Assisting the Administration Manager with various tasks including: Referral registration, initial case management, taking online, telephone or in-person payments
- Case closures.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Interacted with service users professionally by phone, email and in-person to deliver accurate service information.
Receptionist
Henderson Loggie Accountants
Dundee
11.2018 - 05.2021
- In my previous role I was responsible for providing a friendly and professional approach to guests and colleagues at all times
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Ensuring the colleague Sign in/out book is kept updated
- Answering the telephone efficiently, and directing calls to specific person or department
- Booking meeting rooms, parking and catering for larger meeting or events
- Ensuring meeting rooms have appropriate equipment for daily meetings
- Accepting deliveries into the company and ensuring they are logged
- Ensuring front desk is presentable and equipped with necessary supplies.
Administration Assistant
Embark (Formerly Alliance Trust Savings)
Dundee
06.2019 - 05.2021
- I was responsible for greeting guests and colleagues ensuring the correct signing in process was completed and passes given
- Adhering to security policies and procedures
- Providing support to the Executive and Personal Assistants and also to the Facilities team
- Dealing with bookings of travel and accommodation
- Dealing with expenses and keeping all spreadsheets updated.
Receptionist
Thorntons Solicitors
Dundee
03.2016 - 04.2018
- In my previous role as a receptionist, I was responsible for answering Switchboard quickly and efficiently, directing calls to appropriate departments
- Greeting clients and visitors to the business and directing them to the correct person, taking payments, filing in relevant paperwork
- Setting up meeting rooms, adding catering to meeting rooms when required, offering visitors refreshments
- Answering telephone to colleagues, photocopying, keeping work stations clean and tidy at all times.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Prioritised tasks to maintain reliable service throughout peak times.
- Maintained accurate and up-to-date records for smooth handovers.
Customer Service Manager
Tesco CEC
Dundee
09.2014 - 03.2016
- In my previous role as a Customer Service Manager, I was responsible for answering emails quickly and efficiently
- Telephoning customers to resolve the issue
- Maintaining customer satisfaction by providing problem-solving resources
- Ensuring every customer is satisfied and has a good impression of the company
- Dealing with a high volume of incoming calls.
Administration Clerk
Provident Personal Credit
Dundee
03.2013 - 08.2014
- In my previous role in a busy personal credit office, I carried out various tasks
- Performed reception duties in an efficient and professional manner
- Answered a high volume of calls and maintained a rapid response rate according to standards
- Managed customer accounts by updating the database and payment books
- Filed data and performed other routine clerical tasks
- Communicated and provided accurate information to colleagues regarding their workload.
Sales Assistant
Quiz Clothing
Dundee
03.2010 - 06.2012
- As a Sales Assistant, I was responsible for welcoming customers to the store
- Assisting customers by providing up-to-date and accurate information on products and offers
- Calculating figures on a daily basis and working as an individual and a team member, having had direct contact and interaction with members of the public
- Merchandising
- Dealing with stock deliveries, stock takes, and audits.
Legal Secretary
Quiz Clothing
Dundee
10.2010 - 02.2011
- In my time as a Legal Secretary, my duties were writing to clients and other Legal professions regarding a number of Legal matters
- Making telephone calls to other Legal professions and clients
- Applying for Legal Aid on behalf of clients
- Audio typing letters, attendances, and recording telephone notes with clients, carrying out solicitor's instructions
- Managing solicitor's diaries, by arranging appointments and meetings with clients and other professionals.
Clerical Assistant
Dundee City Council
Dundee
11.2009 - 10.2010
- Providing cover in various schools and Nurseries in Dundee
- My duties consisted of assisting the Head Teacher with all Clerical duties and daily tasks
- Welcoming visitors to the School/Nursery
- Dealing with invoices and purchase ledger
- Writing Letters to parents
- Answering Telephone
- Ordering equipment and stationery
- Collecting lunch/snack fees, handling petty cash.
Volunteer Fundraiser
Dundee United Football Club
08.2007 - 12.2009
- Selling draw tickets to members of the public visiting the Hospitality lounges within the stadium
- Responsible for collecting, counting, and the safe transport of cash and tickets around the stadium
- Building and sustaining a good relationship with regular customers.
Volunteer
Claverhouse Group
03.2009 - 03.2009
- I previously attended a six-week voluntary course that is designed to improve individuals' opportunities in respect to seeking and maintaining employment
- Participated in a three-day course where I have gained a certificate in 'GOALS' Training
- This involved gaining confidence and motivation in reaching short and long-term goals.
Office Junior/ Legal Secretary
Muir Laverty
Dundee
11.2002 - 08.2006
- In the above role, my responsibilities were mailing and arranging for the delivery of legal correspondence to clients, witnesses, and court officials
- Production of documentation and data retrieval and input using Microsoft packages
- Dealing with members of the public face to face at reception, over the telephone, by email, and the written/typed letter
- Working with diaries which included arranging appointments and meetings
- Filing and retrieval of confidential documentation and information
- Dealing with incoming and outgoing mail and deliveries
- Dealing with others such as Tayside Police, Social Work Department, the Criminal Justice Department, Procurator Fiscals, other Solicitors, and the general public
- Drafted and typed grammatically correct office memos
- Maintained office supplies by checking stocks and replacing orders.
Education
HNC - Business Administration & IT
Dundee & Angus College, Dundee
Dundee, Dundee City 08.2018 - 05.2019
NQ - Law and Public Administration
Dundee College
Dundee, Dundee City 08.2006 - 06.2007
HNC - Legal Services
Dundee and Angus College
Dundee, Dundee City 08.2007 - 06.2008
Standard Grades - High School
Braeview Academy
Dundee, Dundee City 08.1996 - 06.2001
Skills
- Customer-service orientated
- Telephone skills
- Rapport building
- Email management
- Switchboard operating
- Active listening
- Organisation and efficiency
- Personable and outgoing
- Data input
- Microsoft Office Suite
- Security awareness
- Fast typing speed
- Organised and reliable
- Calendar management
- Flexible
Timeline
Administrator
Relationships Scotland FM Tayside and Fife
05.2021 - 02.2024
Administration Assistant
Embark (Formerly Alliance Trust Savings)
06.2019 - 05.2021
Receptionist
Henderson Loggie Accountants
11.2018 - 05.2021
HNC - Business Administration & IT
Dundee & Angus College, Dundee
08.2018 - 05.2019
Receptionist
Thorntons Solicitors
03.2016 - 04.2018
Customer Service Manager
Tesco CEC
09.2014 - 03.2016
Administration Clerk
Provident Personal Credit
03.2013 - 08.2014
Legal Secretary
Quiz Clothing
10.2010 - 02.2011
Sales Assistant
Quiz Clothing
03.2010 - 06.2012
Clerical Assistant
Dundee City Council
11.2009 - 10.2010
Volunteer
Claverhouse Group
03.2009 - 03.2009
HNC - Legal Services
Dundee and Angus College
08.2007 - 06.2008
Volunteer Fundraiser
Dundee United Football Club
08.2007 - 12.2009
NQ - Law and Public Administration
Dundee College
08.2006 - 06.2007
Office Junior/ Legal Secretary
Muir Laverty
11.2002 - 08.2006
Standard Grades - High School
Braeview Academy
08.1996 - 06.2001
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