Deborah West

Supporting older people over the phone offering friendly chat and support. Sign posting if necessary.Maintaining strict confidentiality unless risk to themselves or others.

Implementing safe guarding and reporting to team leader straight away if i have concerns

• Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
• Met with patients and families to discuss care plan adaptations, seeking continual improvement.
• Completed care documentation and monitored patient progress to achieve up-to-date records.
• Helped service users improve their independence, building strength and confidence to enhance daily living.
• Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
• Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
• Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
• Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.

Supported parents of special needs children and helped run play group that i secured funding for

• Offered guidance and advice to parents on educational and social matters relating to SEN children

• Identified and provided social activities, emotional support and stability to patients while maintaining professional boundaries.

• Crafted high quality tied bouquets, employing creative flair to exceed customer expectations.

• Carried out picking and packing to production requirements, maintaining department dispatch speed.

• Carried out picking and packing to production requirements, maintaining department dispatch speed.

• Arranged packages ready for dispatch.