Amanda Matthews
Highwoods, Colchester,United Kingdom
Summary
Dynamic professional with expertise in marketing, public relations, and leadership. Demonstrates exceptional communication skills and the ability to remain calm under pressure, fostering effective team building and upselling strategies. Adept at public speaking, with a focus on driving organisational success through innovative approaches. Career goals include leveraging skills to enhance brand visibility and market reach.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Dedicated at Linklaters with 17 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
47
47
years of professional experience
Work history
Guest Service/ Helpline/Switchboard
Portico
Colchester, Essex
2009.11 - Current
- Executed daily responsibilities with precision and effectiveness.
- Acquired and implemented new skills rapidly to enhance workflow and productivity.
- Completed assignments under stringent deadlines.
- Exhibited respect, approachability, and readiness to assist whenever required.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Marketing assistant
Evergreen Stationary Suppliers
Colchester, Essex
2004.03 - 2009.05
- Established tracking systems for online marketing activities to monitor effectiveness.
- Improved search engine rankings through diligent SEO practices.
- Streamlined communication channels for increased efficiency in project management.
- Conducted competitor analysis, identifying potential opportunities and threats.
- Amplified brand awareness by developing and implementing effective marketing campaigns.
- Enhanced social media presence with regular, engaging updates.
- Fostered relationships with key industry influencers for strengthened partnerships.
Estae Agent
Abbotts Estate Agent
Dedham, Essex
1998.01 - 2006.04
- Improved client understanding of the buying process through clear communication and guidance.
- Facilitated smooth transactions by coordinating with solicitors, mortgage brokers, surveyors, and other estate agents.
- Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
- Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
- Drafted compelling property descriptions for online listings to attract potential buyers.
- Actively followed-up with prospective buyers after viewings encouraging faster decision making.
- Developed a solid network of contacts within the industry that facilitated quick sales transactions.
- Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
- Scheduled viewings for interested buyers, showcasing the best features of each property.
- Answered phone calls and emails from potential and existing customers.
- Handled day-to-day customer [Type] queries, swiftly providing answers and resolving problems for continued satisfaction.
Work Coach
Jobcentre Plus
Colchester, Essex
1981.02 - 1998.02
- Monitored progress of each client regularly, ensuring they were on track towards achieving their career goals.
- Conducted workshops to enhance job seekers' skills.
- Promoted positive attitudes towards work search activities among unemployed individuals through regular group discussions.
- Actively listened to clients' needs and concerns, facilitating improved communication and trust-building.
- Evaluated clients' backgrounds, resulting in suitable job placements.
- Assisted jobseekers for successful employment opportunities.
- Provided ongoing support, leading to sustained employment retention.
- Referred clients to relevant external agencies when necessary, ensuring comprehensive help was provided at all times.
- Handled difficult situations calmly and professionally, resulting in satisfactory resolutions.
- Addressed issues related to unemployment by offering practical solutions.
- Identified individuals' strengths and weaknesses for tailored career guidance.
- Motivated individuals to increase aspirations and improve employment outcomes.
- Built positive relationships with recruiters to source external job candidates.
Clerical officer
Customs & Excise
Southend-on-Sea, Essex
1979.01 - 1987.10
- Executed scanning and photocopying tasks, aiding information distribution.
- Performed word processing tasks for creation of necessary documents.
- Ensured accuracy with meticulous data entry tasks.
- Assisted in financial record keeping for budget control.
- Provided general office support services maintaining high standard of service delivery.
- Improved customer satisfaction with courteous telephone manners.
- Managed calendar appointments, ensuring punctuality and time management.
- Maintained clean work station promoting a conducive working environment,.
- Streamlined workflow to enhance productivity.
- Maintained well-organised filing system, improving document accessibility.
- Handled incoming post, ensuring timely distribution,.
- Completed administrative tasks to support department functions.
- Responded to telephone enquiries from clients, vendors and members of public.
- Photocopied, laminated and bound documents to support meeting preparation.
Education
GCSEs - Maths
Shoeburyness Comprehensive School
Essex 1977.07 - 1977.07
GCSEs - English
Shoeburyness Comprehensive School
Essex 1977.07 - 1977.07
GCSEs - English Literature
Shoeburyness Comprehensive School
Essex 1977.07 - 1977.07
GCSEs - Art
Shoeburyness Comprehensive School
Essex 1977.07 - 1977.07
GCSEs - Business Studies
Shoeburyness Comprehensive School
Essex 1977.07 - 1977.07
Skills
- Calm under pressure
- Communication skills
- Team building
- Marketing
- Upselling
- Public Relations
- Leadership
- Public speaking
Affiliations
- Gardening and gym / outdoor activities
Timeline
Guest Service/ Helpline/Switchboard
Portico
2009.11 - Current
Marketing assistant
Evergreen Stationary Suppliers
2004.03 - 2009.05
Estae Agent
Abbotts Estate Agent
1998.01 - 2006.04
Work Coach
Jobcentre Plus
1981.02 - 1998.02
Clerical officer
Customs & Excise
1979.01 - 1987.10
GCSEs - Maths
Shoeburyness Comprehensive School
1977.07 - 1977.07
GCSEs - English
Shoeburyness Comprehensive School
1977.07 - 1977.07
GCSEs - English Literature
Shoeburyness Comprehensive School
1977.07 - 1977.07
GCSEs - Art
Shoeburyness Comprehensive School
1977.07 - 1977.07
GCSEs - Business Studies
Shoeburyness Comprehensive School
1977.07 - 1977.07