Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Debasmita Pradhan

Debasmita Pradhan

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Summary

Salesforce certified Business Analyst accomplished in providing solutions according to shifting business needs and priorities in systematic and effective way. Well-versed in implementing operational assessments and conducting functional requirements analysis for businesses of all sizes. Highly organized and an effective communicator. Well-versed in designing and driving strategies and functional analysis methodologies in multiple domains. Efficient in identifying and suggesting areas of business improvement and growth.

Overview

11
11
years of professional experience
5
5
Certification

Work History

Senior Business Analyst

Alliants
11.2023 - Current
  • Analyzed different project management tools and helped in building a new project management tool in Salesforce which was a replacement for Inspire Planner
  • Analyzed Active Admin to identify various data points and their sources to segregate them and create an input webform where customers could enter their inputs
  • This helped in streamlining onboarding process
  • Worked on accessing the platform and documenting various levels of user roles and permission sets
  • Worked on the platform and documented use cases for different modules in the platform
  • This document is the user guide for customers and sales alike to focus on selling points and avoid mis selling.

Business Analyst

Accenture
11.2020 - 11.2023
  • Analyzed current business and operational processes, identifying problems and opportunities for change with the current business model and proposing strategic improvements along with analysing new change needs, change requests, new requirements from customers and third parties involved
  • Led client workshops to gather requirements, translate requirements into functional and non-functional specifications, develop BRDs, LLD's, design wireframes and other business requirements documentation as necessary with process, data and system mapping at required levels and layers
  • Conducted thorough reviews of files, records, and historical data to extract essential business information for development initiatives
  • Developed comprehensive training materials outlining end-to-end processes for sales representatives and key stakeholders
  • Analyze and document current order provisioning and fulfillment processes
  • Collaborated closely with development teams during the build phase to address requirement discrepancies and identify potential limitations
  • Participated in early demo sessions with the testing team to gather initial feedback and resolve queries
  • Played a key role in cross-functional design teams, enhancing overall functionality and performance while also acting as the bridge between the customer and development team during the project life cycle
  • Worked in Enterprise, mid-market and SMB segments of the business collaborating with over 30 stakeholders which included Finance, Product, Contract Management and any other 3rd party involved
  • Directed User Acceptance Testing (UAT) sessions with stakeholders to gather feedback and secure approval before releases
  • Conducted financial analyses on businesses of various sizes to assess the financial implications of potential investments.

Quality Assurance Test Lead

Accenture
03.2019 - 10.2020
  • Executed monthly software releases by employing Agile and Scrum methodologies to organize efficient sprints
  • Managed user story tracking and provided effort estimations using JIRA for each development cycle
  • Coordinated defect prioritization and resolution, liaising with the development team via HP ALM to ensure timely fixes
  • Assessed product functions, performance, and design compliance to ensure alignment with design standards and customer requirements
  • Developed and maintained comprehensive and effective manual test cases, enhancing team productivity
  • Enhanced testing efficiency by refining automation scripts in Selenium, reducing total testing hours
  • Led daily stand-up meetings to oversee team progress, track execution, and monitor defect resolution
  • Facilitated stakeholder demo sessions to gather early feedback ahead of User Acceptance Testing (UAT) sessions
  • Mentored team members and led knowledge transfer sessions to bolster understanding of existing functionality.

Software Engineer

Tech Mahindra
03.2018 - 03.2019
  • Developed and documented comprehensive maintenance protocols for software applications, ensuring sustained operational efficiency
  • Partnered with the engineering team to design and implement successful integrations and interfaces between hardware and software components
  • Conducted detailed analysis of software requirements and constraints, contributing to the creation of technically feasible and optimal designs
  • Performed thorough software diagnostics to identify errors and executed code updates to rectify issues, enhancing system reliability
  • Established and standardized processes for software testing, validation, and defect resolution, improving product quality and compliance.

Software Engineer

Infosys
04.2013 - 02.2018
  • Analyzed feasibility of user stories in the product backlog, actively involved in backlog grooming and management
  • Worked on the electronic and paper claim filings which involved batch jobs to be run and monitored every day
  • Processed all Member Level/Plan Level data, including SSN, from the healthcare insurance providers application, Medicare/Medicaid portal, etc
  • Synchronized data for further transmission to downstream applications like Claims/Plan, Documentation, Compliance, etc
  • Analyzed impact of existing processes/policies on Obamacare due to addition of new fields in tables
  • Point of contact for offshore which involved coordinating with a global team of 31 to develop/upgrade Mainframe applications for a Fortune 100 Health Insurance client
  • Participated in evaluating existing communication channels along with the Application Operations team to understand how customer interactions are managed, including phone support, email communications, mobile apps, and in-person consultations to identify the gaps, risks and inefficiencies of the existing workflows
  • Worked on the templates for various automated messages such as welcome pack, on-boarding messages and policy renewal
  • Client support via email, phone and live chat on the customer portal for general inquiries, benefits information, and assistance with claim filings
  • Conducted walkthroughs of UAT test results with stakeholders following each release, ensuring transparency and stakeholder satisfaction
  • Conducted daily stand-ups, iteration planning, and retrospective meetings, fostering team collaboration and client engagement
  • Estimation of tasks/user stories, enabling effective planning and resource allocation
  • Facilitated coordination between various upstream and downstream application teams to secure the necessary data inputs for seamless operations.

Education

B-Tech in Information Technology -

Biju Patnaik University of Technology
Bhubaneswar
07.2012

Skills

  • B2B transformation
  • Transformational and agile change management and adoption
  • Salesforce CPQ
  • Salesforce Omni Studio
  • Mainframe and UNIX testing
  • HP QTP/UFT
  • Web application testing using Postman and SOAP UI
  • Jira, Rally and HP Quality Centre
  • SQL and databases
  • Requirement tracing
  • Leadership, mentorship and training
  • Problem resolution and optimization
  • Client relationship management
  • Knowledge transition planning
  • Functional Testing, test strategy and test management

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Associate
  • Salesforce Certified OmniStudio Consultant
  • Salesforce Certified OmniStudio Developer

Awards

  • Nominated for National Technology Award (NTA UK) 2021
  • Domain Tech Champ in Infosys for contribution to multiple deliverables across BFSI domain
  • INSTA award in Infosys
  • STAR award for working across multiple projects in both Enterprise and SMB segments in Accenture

Timeline

Senior Business Analyst

Alliants
11.2023 - Current

Business Analyst

Accenture
11.2020 - 11.2023

Quality Assurance Test Lead

Accenture
03.2019 - 10.2020

Software Engineer

Tech Mahindra
03.2018 - 03.2019

Software Engineer

Infosys
04.2013 - 02.2018

B-Tech in Information Technology -

Biju Patnaik University of Technology

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Debasmita Pradhan