Olga Silakova

Client: Citibank

Enterprise banking transformation programme focused on managing and remediating exceptions identified through Quality Assurance processes across multiple lines of defence, improving reporting accuracy and operational controls. Partnered with Product Owners and business stakeholders to define scope, prioritise backlog items and support delivery planning activities.

Key responsibilities and achievements include:

• Acting as the lead analyst for the Exception Management functional area, owning end-to-end business and systems analysis activities across the full delivery lifecycle
• Owning requirements definition, functional design and integration analysis for cross-system workflows and remediation processes
• Working on API and messaging-based integrations, including Kafka-related flows and event-driven communication between systems
• Collaborating directly with business stakeholders, development teams and QA teams to gather requirements, clarify scope and support delivery alignment
• Preparing functional specifications, technical documentation, business rules, process flows, use cases and user stories for complex banking initiatives
• Supporting backlog refinement, Jira ticket preparation, release scope coordination and release documentation activities
• Facilitating client demos, requirements walkthroughs and approval sessions with stakeholders across multiple teams
• Coordinating cross-functional discussions between Business, Development and QA teams to ensure successful delivery and issue resolution
• Contributing to analysis process improvements, knowledge sharing initiatives and collaboration practices across distributed teams

Client: Citibank

Worked on the delivery of a digital onboarding platform supporting corporate banking clients across multiple jurisdictions, including account opening and related onboarding workflows within a large-scale enterprise banking environment.

Performed a Business & Systems Analyst role with a strong focus on functional analysis, stakeholder engagement and cross-system integrations across distributed delivery teams.

Key responsibilities and achievements included:

• Conducting business, functional and systems analysis for digital onboarding and corporate banking workflows
• Collaborating with business stakeholders and technical teams to gather, analyse and refine business and system requirements
• Performing API and cross-system integration analysis for enterprise banking solutions and interconnected platforms
• Preparing functional specifications, technical documentation, business rules, user stories and process flow diagrams
• Supporting backlog refinement, Jira ticket preparation and delivery coordination activities across Agile teams
• Participating in client workshops, requirements clarification sessions and solution discussions with business and technical stakeholders
• Working closely with Business, Development and QA teams throughout the full software delivery lifecycle
• Acting independently as the lead analyst for specific functional areas, taking ownership of analysis activities, stakeholder coordination and delivery support

Project: Worked on a large-scale banking transformation initiative focused on migrating ATM cash payment functionality to the bank’s unified enterprise platform.

Responsibilities and achievements included:

• Performing systems and functional analysis for ATM payment workflows and related banking functionality
• Preparing detailed functional specifications and use case documentation describing system capabilities and business scenarios
• Maintaining backend system requirements, including API specifications, integration requirements and sequence diagrams
• Analysing and documenting front-end scenarios, user interactions and screen form behaviour
• Collaborating closely with Back End and Front End development teams to clarify requirements and support implementation activities
• Supporting delivery coordination and requirements alignment across technical and business stakeholders within an enterprise banking environment

Project: Worked on initiatives related to the retail lending platform, supporting analysis and implementation of functional changes across interconnected banking systems involved in the credit processing lifecycle.

Responsibilities and achievements included:

• Collecting, analysing and refining business requirements related to retail lending and B2C banking processes
• Performing systems analysis for the retail credit conveyor platform and associated banking applications
• Analysing system architecture, integrations between internal banking modules and interactions with external platforms
• Supporting impact analysis and coordination of functional modifications across multiple interconnected systems
• Preparing and maintaining technical documentation, functional specifications and requirements materials for development and QA teams
• Collaborating with business stakeholders, developers and testers throughout the implementation lifecycle

Project: Oracle Siebel CRM support, enhancement and compliance initiatives within a large telecommunications environment.

Responsibilities and achievements included:

• Business and systems analysis for CRM enhancement initiatives
• Requirements elicitation, analysis and stakeholder communication
• Preparation of use cases, functional specifications and implementation requirements
• Analysis and documentation of integrations with external systems
• Development of interface agreements and integration specifications
• Support of compliance-related initiatives following KPMG audit activities
• Collaboration with Development and QA teams throughout the delivery lifecycle
• Identification and recommendation of business process improvements
• Preparation of As-Is and To-Be process models using BPMN

Project: Development of a medical information CRM platform from scratch, including web-based administration tools and mobile applications for healthcare providers and patients.

Responsibilities and achievements included:

• Business and systems analysis for web and mobile platform development
• Requirements elicitation and preparation of functional specifications
• Description of administrator and user-facing functionality for iOS and Android applications
• Coordination of requirements across Development, QA and UX/UI teams
• Analysis of API documentation and integration requirements
• Definition of integration logic with marketing and online appointment scheduling platforms
• Preparation of user documentation and administrator training materials
• Contribution to UX and solution design discussions for customer-facing digital products