Dean Handford
Leven,Fife
Summary
Results-driven warehouse operations professional with expertise in decision-making, layout optimisation, and stock discrepancy resolution. Experienced in operations and third-party logistics coordination, with a focus on returns processing and cross-training strategies. Skilled in staff performance evaluation and surplus stock management, dedicated to enhancing efficiency and driving continuous improvement in logistics.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Warehouse team leader
Amazon
Dunfermline, Fife
10.2016 - Current
- Optimised picking processes to speed up order fulfilment.
- Organised warehouse space to streamline workflow, facilitating faster order processing.
- Guided hundreds of team members to develop skills and improve performance, fostering a more capable workforce.
- Prepared new staff for effective and efficient operations.
- Briefed team on productivity targets and process changes.
- Resolved interpersonal challenges to enhance team dynamics and collaboration.
- Ensured workplace safety by implementing health regulations.
- Compiled weekly activity reports to support managerial decisions.
- Addressed customer queries to boost satisfaction levels.
Telesales supervisor
DM Design
Kirkcaldy, Fife
08.2006 - 08.2016
- Led weekly meetings to align team on targets and strategies, fostering collaboration.
- Monitored team progress, identifying areas for improvement.
- Implemented incentive programmes for enhanced staff motivation.
- Led weekly meetings to align team on targets and strategies, fostering collaboration.
- Monitored team progress and identified opportunities for improvement, supporting continuous development.
- Utilised CRM systems effectively in daily operations.
- Handled escalated calls, resolving issues efficiently.
- Trained and coached new starters and other sales team members to help meet team targets.
Retail assistant
Iceland
Leven, Fife
01.2005 - 08.2006
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Handled transactions, maintaining accurate till records.
- Collaborated with store manager to identify fast-selling products and ensure timely restocking, enhancing inventory management.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Ensured visual merchandising standards with regular display updates.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
Education
Diploma of Higher Education - Business Management
Adam Smith College
Kirkcaldy, Fife 09.2010 - 08.2012
Scottish Qualifications Certificate - Furniture design
Adam smith college
Kirkcaldy, Fife 09.2017 - 08.2018
GCSEs -
Buckhaven High School
Leven, Fife 08.2001 - 08.2005
Skills
- Resilience in high-pressure situations
- Positive motivation
- Decision-making aptitude
- Supply chain management
- Warehouse layout optimization
- Stock discrepancy resolution
- Operations management
- Third-party logistics coordination
- Returns processing
- Cross-training strategy
- Staff performance evaluation
- Surplus stock handling
- Staff performance evaluation
- Warehouse operations
Affiliations
- Gaming
- Swimming
- Family
Accomplishments
Black belt Taekwondo,
References
References available upon request.
Timeline
Scottish Qualifications Certificate - Furniture design
Adam smith college
09.2017 - 08.2018
Warehouse team leader
Amazon
10.2016 - Current
Diploma of Higher Education - Business Management
Adam Smith College
09.2010 - 08.2012
Telesales supervisor
DM Design
08.2006 - 08.2016
Retail assistant
Iceland
01.2005 - 08.2006
GCSEs -
Buckhaven High School
08.2001 - 08.2005