Summary
Overview
Work history
Education
Skills
Timeline
OfficeManager

Alan Bale

Wolvey,United Kingdom

Summary

Knowledgeable about overseeing the parts department and ensuring smooth operations in fast-paced environment. Strong communication and organisational skills, with experience for problem-solving and team collaboration. Ready to use and develop leadership, customer service, and management skills in the parts manager role.

Overview

16
16
years of professional experience

Work history

Parts Team Leader

Bentley & Lamborghini - London & Hatfield
08.2022 - Current
  • Same role as below at Birmingham & Leicester but with the addition of the experience below.
  • Liaised with other departments such as sales and service to anticipate needs for upcoming projects.
  • Organised stock based on rotation requirements and expected use.
  • Collaborated with sales team to provide customers with accurate information regarding part availability and lead times.
  • Supported the Parts Manager in daily operations, contributing to a smooth-running department.
  • Assisted in budget planning by providing accurate reports on parts usage and costs.
  • Investigated missing items, discrepancies and losses.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Monitored stock levels to reorder replenishments in good time.
  • Identified opportunities for upselling by understanding customer needs thoroughly.
  • Trained new employees, improving overall team performance.
  • Enhanced customer service by demonstrating deep knowledge of each brand.
  • Responded to customer emails quickly to maintain excellent service levels.

Parts Advisor

Bentley and Lamborghini - Birmingham & Leicester
01.2010 - 08.2022
  • Coordinated with technicians to provide necessary vehicle components on time.
  • Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
  • Liaised with suppliers for timely delivery of ordered parts.
  • Communicated effectively with customers to understand their needs better.
  • Handled customer complaints professionally, resulting in resolved issues.
  • Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
  • Improved parts inventory by conducting regular audits and stock checks.
  • Processed sales transactions smoothly, enhancing customer experience.
  • Assisted in training new staff members to ensure consistency in service.
  • Also in this role I attend training courses at Bentley in Crewe including a production line tour and also the same at Lamborghini in Italy.

Education

GCSE -

Coundon Court School And Community College
Coventry
1994

Skills

  • Parts identification
  • Order processing
  • Team collaboration
  • Inventory coordination
  • Parts ordering and management
  • Leadership proficiency
  • Resilience in high-pressure situations
  • Training and mentoring staff
  • Kerridge software
  • Stock forecasting and replenishment
  • Manufacturer liaison
  • Product knowledge

Timeline

Parts Team Leader

Bentley & Lamborghini - London & Hatfield
08.2022 - Current

Parts Advisor

Bentley and Lamborghini - Birmingham & Leicester
01.2010 - 08.2022

GCSE -

Coundon Court School And Community College

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Alan Bale